Terry Iseminger | Page 31

Great car buying experience Our salesman, Kevin Mcdougall was very knowledgeable, curious and not pushy. He answered all of our questions, accompanied us on several test drives Our salesman, Kevin Mcdougall was very knowledgeable, curious and not pushy. He answered all of our questions, accompanied us on several test drives and closed the deal on a timely manor. We met the Sales manager, Terry Iseminger who communicated with us within hours of our visit. We will be happy to recommend Tucson Subaru to our friends, More

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Positive Experience Buying a car at Tucson Subaru was a positive experience with all interactions with all persons. The only problem is the length of time we waited t Buying a car at Tucson Subaru was a positive experience with all interactions with all persons. The only problem is the length of time we waited to finalize paperwork. More

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Helpful, Honest, the Best I interacted with several individuals at Tucson Subaru and every person was a truth teller and problem solver. These people are excellent professional I interacted with several individuals at Tucson Subaru and every person was a truth teller and problem solver. These people are excellent professionals. Really nice experience. More

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Excellent courteous and professional We gave a rating of 5 because Steve Norris showed us the utmost respect and patience in assisting us select a vehicle. Everyone was great. We gave a rating of 5 because Steve Norris showed us the utmost respect and patience in assisting us select a vehicle. Everyone was great. More

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A jumpstart on learning about my 2017 Outback Darla helped me to not fear exploring the systems in my 2017 Outback, but I have a long way to go yet. I should have taken notes, as I need to read an Darla helped me to not fear exploring the systems in my 2017 Outback, but I have a long way to go yet. I should have taken notes, as I need to read and write down instructions that I need to retain. More

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Buying experience and dealership Joe Micoletti is a very knowledgeable sales person who made this buying experience a great experience. He is one of the nicest people I have ever met Joe Micoletti is a very knowledgeable sales person who made this buying experience a great experience. He is one of the nicest people I have ever met and spent time with me going over the changes from a 2015 to a 2018 Crosstrek. I kept looking for a big "S" on his chest and a cape, but had to settle for outstanding service. Yes, I love my new Subaru!!! I can understand why Tucson Subaru was a 2017 dealership of the year. Everyone was courteous and friendly. There was no pressure; only a willingness to provide reasons for considering a Subaru. There was no haggling over price just supporting reasons for why the value of ownership remains high. If you had a question, the answer was provided. Thanks to Louie Ascencio in Finance for walking me thru all the paperwork and to Terry Iseminger for everything he did to speed this process along. I would recommend not just this dealership for its professionalism and friendliness but also because Subaru is a great car with outstanding safety features!! I know when it comes time for service, I will be well taken care of as I was with my first Crosstrek! More

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Smooth and Sensational Ken stuck with me through months of deciding to make my purchase and thus I have my third Outback.! He was always available for my questions and kept Ken stuck with me through months of deciding to make my purchase and thus I have my third Outback.! He was always available for my questions and kept me apprized of the inventory and above all he queried me about my needs and desires to help me make the right choice.. The entire team was courteous, knowledgeable, and enthusiastic about Subaru vehicles and the awesome dealership. Let's just hope I can manage to absorb and properly utilize all the new technology. The roses are beautiful Ken. Thank you Sandra More

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Always blown away! I am always amazed by how this dealership is ran. From the minute I step out of my car for service these guys go above and beyond with their customer I am always amazed by how this dealership is ran. From the minute I step out of my car for service these guys go above and beyond with their customer service! Today was my first service appointment with Chris...super nice, very welcoming & informative with my questions. Walking around the dealership waiting, every employee smiles and inquire to wether or not any assistance was needed. I had a great conversation with Traci who does finance about my Crosstrek and decided I should look at newer and/or different models. I spoke with Terry who discussed options (VERY IMFORMATIVE) he set me up with Sean and he took me for a test drive in the Outback and gave me all the differences between the cars. These guys know everything about anything that is Subaru...this is why I come back and continue to spread the word. I have a feeling my next review will be about the purchase of a new Outback :) Thank you very much to Chris Fisher, Traci Roberts, Terry Iseminger & Sean Johnson!!! More

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Great Service Had a great experience at Tucson Subaru, very quick service. Sales members were highly friendly and willing to work around any boundaries that may be Had a great experience at Tucson Subaru, very quick service. Sales members were highly friendly and willing to work around any boundaries that may be set. Would recommend to family as they are pleasant to work with. More

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Quick to handle problems Several weeks ago I posted a negative review after I had a bad experience with the service dept. In this experience my car was undrivable and I was gi Several weeks ago I posted a negative review after I had a bad experience with the service dept. In this experience my car was undrivable and I was given a car by the dealership to drive while the part was on back order. I was given less than 24 hours notice to return the car on a week day when I was at work, and things were said to me that were very unprofessional. When I let the dealership know about this situation they responded to my concerns the night of my review being written and after business hours. They were extremely quick to work out a plan that fit my work schedule and the repair. I was actually called by the service manager and given an apology for the things that were said the next day. On the day that I picked up my car Ken Murch, my sales professional, met me outside and walked me over to the service center to pick up my car and talk to the service team. I was called again the next day by the dealership to make sure my problem was fixed and everything was handled accordingly. I think it's impossible for a business to handle every situation well, but I was extremely impressed with how quickly and efficiently my problem was fixed and will continue to use this dealership for my future purchases. More

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