Terry Iseminger | Page 32

Quick to handle problems Several weeks ago I posted a negative review after I had a bad experience with the service dept. In this experience my car was undrivable and I was gi Several weeks ago I posted a negative review after I had a bad experience with the service dept. In this experience my car was undrivable and I was given a car by the dealership to drive while the part was on back order. I was given less than 24 hours notice to return the car on a week day when I was at work, and things were said to me that were very unprofessional. When I let the dealership know about this situation they responded to my concerns the night of my review being written and after business hours. They were extremely quick to work out a plan that fit my work schedule and the repair. I was actually called by the service manager and given an apology for the things that were said the next day. On the day that I picked up my car Ken Murch, my sales professional, met me outside and walked me over to the service center to pick up my car and talk to the service team. I was called again the next day by the dealership to make sure my problem was fixed and everything was handled accordingly. I think it's impossible for a business to handle every situation well, but I was extremely impressed with how quickly and efficiently my problem was fixed and will continue to use this dealership for my future purchases. More

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Excellent Experience My thanks to Tucson Subaru and Gil. Great overall experience. From the test drive to the finalization of the purchase contract their professional ser My thanks to Tucson Subaru and Gil. Great overall experience. From the test drive to the finalization of the purchase contract their professional service was highlighted, all without the usual sales pressure expected at many other dealerships. Highly recommended! More

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Very modern extremely clean friendly dealership Gil is a great sales rep. No pressure. Answered all my questions and explained everything. Second Subaru I have purchased from him and that says eve Gil is a great sales rep. No pressure. Answered all my questions and explained everything. Second Subaru I have purchased from him and that says everything. More

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New Subaru Impreza The people I dealt with at Tucson Subaru were exceptional. Any issues with my new car buying experience relate to changes in the process over the year The people I dealt with at Tucson Subaru were exceptional. Any issues with my new car buying experience relate to changes in the process over the years. Maybe in response to transparency of invoice information online, the salesman and sales manager are the "good guys"- giving a bottom line price quickly and fairly. Unfortunately, many of the add-ons presented at the finance office do not have the same level of transparency and can catch a person off-guard. More

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Easy and Quick Sean Johnson did an outstanding job of showing me the attributes of the vehicle I wanted and other models for comparison. We had a few meetings and he Sean Johnson did an outstanding job of showing me the attributes of the vehicle I wanted and other models for comparison. We had a few meetings and he was attentive, courteous and knowledgeable in answering my questions. Most importantly, he was honest and trustworthy. This gave me confidence in choosing a Subaru. Terry Iseminger sealed the deal. Best experience I ever had in coming to terms for a new car. Traci Roberts took us through the paperwork as only she can do it. My wife Melody and I were comfortable in an experience that usually is defined as boring at best. Great job, Traci! Thank you, Subaru More

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New Forester - positive experience I was greeted by Spence Bilbo when I first visited Tucson Subaru. He was helpful, low-key, friendly and unhurried. The opposite of pushy, which was I was greeted by Spence Bilbo when I first visited Tucson Subaru. He was helpful, low-key, friendly and unhurried. The opposite of pushy, which was a relief to me. My circumstances were complicated re: timing of buying a vehicle. Spence stayed in touch in a low-key way until I was ready to purchase. The selection of the appropriate model and trim went very smoothly, with his help. Sales Manager Terry Iseminger stepped in to resolve some tricky dual-state residency issues with impact on registration, insurance and financing. It was obvious to me in many ways that Tucson Subaru is truly focused on customers. I could see that my experience in buying a car was a priority for everyone I encountered. Plus, the customer waiting area serving both sales and service is extremely nice! More

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Great experience! I hate car shopping. It has never been a good experiece until now. Spence was patient,knowledgeable and great to work with. I love my car. All and All I hate car shopping. It has never been a good experiece until now. Spence was patient,knowledgeable and great to work with. I love my car. All and All I am happy I went to their dealership. I highly recommend Tucson Subaru and especially Spence Bilbo and his team. More

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Sean Johnson is everything a car salesman should strive to be. He knew everything about the vehicles I was interested in and was able to clearly explain the adva is everything a car salesman should strive to be. He knew everything about the vehicles I was interested in and was able to clearly explain the advances that Subaru had made in new car technology. More

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Top Quality Product from Top Qualiy People Greeted with a smile and a sincere desire to serve, our sales rep Steve helped us define our interests and needs. A thorough review of a options fol Greeted with a smile and a sincere desire to serve, our sales rep Steve helped us define our interests and needs. A thorough review of a options followed, showing his detailed knowledge and personable approach No pressure, just sincere interest and commitment to meet our needs. Financial aspects nicely handled by Louie, and bouquet from Terry was a nice closing touch. More

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Spence especially, the the rest of the employees were honest the best experience in the 24+ vehicles in the 55 years of car purchases. Spence honest and forthright and did his best to put us in the right car for the best experience in the 24+ vehicles in the 55 years of car purchases. Spence honest and forthright and did his best to put us in the right car for our needs. The manager I met late on Friday had the same qualities.they did their best to put us in the right car for our needs. Curt is also an employee you should be proud of, honest and made a normal trying experience easy. I will certainly highly recommend Tucson Subaru to anyone. in my opinion, your dealership in the best, please keep it that way. It is very rare that employees (car dealerships) put the customer's needs as their priority. More

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