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Taylor Johnson

Overview Reviews (82) Inventory (290)

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Taylor Johnson

Service Advisor

Executive Kia

1164 North Colony Rd
Wallingford, CT 06492

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4.9

82 Reviews

Overview Reviews (82) Inventory (290)

4.9

82 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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82 Reviews of Taylor Johnson

October 13, 2026

Dealership Rating

Employee Rating

Poor communication by Taylor. She Never contacted me about the status of my car after my alignment was finished. Then they proceeded to close the service center without contacting She Never contacted me about the status of my car after my alignment was finished. Then they proceeded to close the service center without contacting me also. I was severely inconvenienced and my only Saturday off from work was wasted waiting for a phone call from Taylor about the status of my vehicle. More

by bjmcc150

Verified Customer

Recommend Dealer

Other Employees Tagged: Taylor Johnson

Oct 17, 2026 -

Executive Kia responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. John Goglettino General Manager

October 05, 2026

Dealership Rating

Employee Rating

Everything is so organized and clean, service is great, and sales is excellent, highly recommend. and sales is excellent, highly recommend. More

by carlschlereth

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Rick Parbhunath, Carl Maratta, Michael Schweikert, Malena Sommers, Melissa Brannen

Oct 05, 2026 -

Executive Kia responded

Knowing our facility’s organization and cleanliness met your expectations means a lot to our team, and we’re glad the service on your Kia Carnival was seamless while our sales team provided great assistance. Your recommendation means a lot to us. John Goglettino General Manager

October 04, 2026

Dealership Rating

Employee Rating

.. All of the personnel were pleasant to work with. Mark was a very good salesman was a very good salesman More

by jwick198450

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: David Barschow, Michael Schweikert, Stephen Buchter, Marc Rao , .nn

Oct 04, 2026 -

Executive Kia responded

Our team enjoyed guiding you through the purchase of your used Kia Telluride. Knowing you found our team pleasant and that our sales associate provided great support means a lot to us. John Goglettino General Manager

October 02, 2026

Dealership Rating

Employee Rating

I had a Great experience with how smooth it went to get the oil changed the oil changed More

by JROGERS057

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Taylor Johnson

Oct 05, 2026 -

Executive Kia responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Executive Kia are glad to have you as a customer. John Goglettino General Manager

September 22, 2026

Dealership Rating

Employee Rating

Always a pleasure. They are a helpful and knowledgeable staff. They take the time to explain everything to you. They are a helpful and knowledgeable staff. They take the time to explain everything to you. More

by DENISE_T_LASKER

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Taylor Johnson

Sep 22, 2026 -

Executive Kia responded

We’re glad our service team took the time to guide you through each step of servicing your Kia Sportage. Hearing that our team was supportive and informed means a lot to us. John Goglettino General Manager

September 21, 2026

Dealership Rating

Employee Rating

Excellent service as always My visit at Executive Kia starts and ends always the same with exceptional attention to detail! starts and ends always the same with exceptional attention to detail! More

by HECTORDIAZ123456

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Taylor Johnson

Sep 21, 2026 -

Executive Kia responded

Knowing that your visits start and end with exceptional attention to detail means a lot to our service team. Taylor appreciates your recognition and takes pride in providing that level of care for your Kia Soul. John Goglettino General Manager

September 18, 2026

Dealership Rating

Employee Rating

Only place I take my vehicles to. Friendly service all the time. Always explain everything Friendly service all the time. Always explain everything More

by RUBENDACOSTA39

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ouafaa Kouhaila

Sep 18, 2026 -

Executive Kia responded

Knowing that our friendly service and clear explanations earn your trust means a lot to our service team. Our team is pleased we could explain every detail of your Kia Sportage service. John Goglettino General Manager

September 09, 2026

Dealership Rating

Employee Rating

Friendly service department, quality checks always performed, loved their customer service I will be back for more service performed, loved their customer service I will be back for more service More

by Mark.lemay

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Taylor Johnson

Sep 09, 2026 -

Executive Kia responded

We’re glad our service department felt friendly and thorough during the quality checks on your Telluride. Knowing you’ll return for future service means a lot to us. John Goglettino General Manager

September 01, 2026

Dealership Rating

Employee Rating

Place is very clean, they stopped by to check in with me to give me progress of work updates. to give me progress of work updates. More

by Shirleytooth

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Taylor Johnson

Sep 01, 2026 -

Executive Kia responded

Your note about our clean facility and the frequent progress updates reflects our service team’s commitment to transparency. Hearing that you felt informed while your Kia Telluride was in our care means a lot to us. John Goglettino General Manager

August 06, 2026

Dealership Rating

Employee Rating

Executive Kia and Taylor, went above and beyond for me while my car was in for a recall. They didn't have a loaner available at the time, they drove me home to Naugatuck and picked me up when a loaner was while my car was in for a recall. They didn't have a loaner available at the time, they drove me home to Naugatuck and picked me up when a loaner was available. More

by DAPACATS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Aug 06, 2026 -

Executive Kia responded

Your mention of our drive-home and pickup support during your Kia Soul’s recall service highlights our focus on your convenience. Taylor and our service team are pleased we could drive you home to Naugatuck and pick you up once a loaner became available. John Goglettino General Manager

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