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Malena Sommers

Overview Reviews (41) Inventory (290)

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Malena Sommers

Service Advisor

Executive Kia

1164 North Colony Rd
Wallingford, CT 06492

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5.0

41 Reviews

Overview Reviews (41) Inventory (290)

Dealership Experience

7 mos

Industry Experience

10 yrs

Specialties & Trainings

ASE Certified Service Consultant

5.0

41 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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41 Reviews of Malena Sommers

October 18, 2026

Dealership Rating

Employee Rating

Very courteous. Very professional. I enjoyed the coffee bar and amenities in the customer waiting area. Very professional. I enjoyed the coffee bar and amenities in the customer waiting area. More

by STEELMAN345

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Malena Sommers

Oct 19, 2026 -

Executive Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Executive Kia. John Goglettino General Manager

October 15, 2026

Dealership Rating

Employee Rating

The service and Melanie were both excellent, however these surveys are obnoxiously intrusive. Job well done, let's end it here, Thanks. these surveys are obnoxiously intrusive. Job well done, let's end it here, Thanks. More

by tomgwalsh

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Malena Sommers

Oct 19, 2026 -

Executive Kia responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! John Goglettino General Manager

October 05, 2026

Dealership Rating

Employee Rating

Everything is so organized and clean, service is great, and sales is excellent, highly recommend. and sales is excellent, highly recommend. More

by carlschlereth

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Rick Parbhunath, Carl Maratta, Michael Schweikert, Taylor Johnson, Melissa Brannen

Oct 05, 2026 -

Executive Kia responded

Knowing our facility’s organization and cleanliness met your expectations means a lot to our team, and we’re glad the service on your Kia Carnival was seamless while our sales team provided great assistance. Your recommendation means a lot to us. John Goglettino General Manager

September 30, 2026

Dealership Rating

Employee Rating

First service with the new vehicle. Malena was pleasant and detailed with everything that came with the service. Was able to answer any questions I had. Malena was pleasant and detailed with everything that came with the service. Was able to answer any questions I had. More

by KAM512

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Sep 30, 2026 -

Executive Kia responded

Your mention of Malena’s thorough explanations during your first service appointment highlights how our team aims to keep you informed. Hearing that she could answer all your questions means a lot to our service department. We look forward to caring for your Carnival again. John Goglettino General Manager

September 29, 2026

Dealership Rating

Employee Rating

Very very good It was very good- communication was good and I like the video of my car and I like the video of my car More

by MARYBETH528

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Malena Sommers

Sep 29, 2026 -

Executive Kia responded

Knowing our clear updates and the video walk-through of your Kia Sportage met your expectations is truly rewarding. We’re pleased we could provide that overview, and your kind words and five-star rating mean a lot to our service department. John Goglettino General Manager

September 25, 2026

Dealership Rating

Employee Rating

They worked quickly and efficiently, and Malena was very communicative and helpful throughout. Would go back in the future communicative and helpful throughout. Would go back in the future More

by aascheetz96

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Malena Sommers

Sep 25, 2026 -

Executive Kia responded

Your note about Malena’s clear communication highlights how our service team aims to keep you informed during every EV6 visit. It’s rewarding to know the service was quick and efficient, and we look forward to welcoming you back. John Goglettino General Manager

September 16, 2026

Dealership Rating

Employee Rating

I never have a problem with any of the employees They all are nice and professional are nice and professional More

by crystal06514

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Malena Sommers

Sep 16, 2026 -

Executive Kia responded

Knowing you always find our service visits for your Kia Optima welcoming and professional means a lot to us. Malena and the rest of our service department appreciate your feedback. John Goglettino General Manager

September 09, 2026

Dealership Rating

Employee Rating

I live in Norwalk, about a 15 minute drive from Kia of Stamford. I go out of my way to visit Executive Kia due to the great service I have always received. Stamford. I go out of my way to visit Executive Kia due to the great service I have always received. More

by MAURICIOSANTIAGO123

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Malena Sommers

Sep 09, 2026 -

Executive Kia responded

Your Kia Telluride is in great hands. We’re honored you drive from Norwalk for our service. Knowing our team’s consistent care keeps you coming back means a lot to us. John Goglettino General Manager

September 03, 2026

Dealership Rating

Employee Rating

My oil change took over 2 hours. I don't need a video of the car I drive. I need to be able to get a diagnostic when I requested one. I don't need a video of the car I drive. I need to be able to get a diagnostic when I requested one. More

by erinkrygier

Verified Customer

Recommend Dealer

Other Employees Tagged: Malena Sommers

Sep 10, 2026 -

Executive Kia responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to ensure that all our customers leave happy, and it's disappointing to learn that we missed the mark here. John Goglettino General Manager

September 03, 2026

Dealership Rating

Employee Rating

My experience with Executive Kia of Wallingford has been very positive. I was impressed by the welcoming atmosphere, professionalism, and the team’s commitment to providing a great customer experience. Ever very positive. I was impressed by the welcoming atmosphere, professionalism, and the team’s commitment to providing a great customer experience. Everyone I interacted with was friendly and knowledgeable, and it gave me an even stronger interest in becoming part of the Executive Kia team. More

by christinepolanco09

Service Price Transparency

Recommend Dealer

Yes

Sep 03, 2026 -

Executive Kia responded

Knowing that our welcoming atmosphere and commitment to professionalism impressed you means a lot to us. We’re delighted everyone you interacted with felt friendly and knowledgeable during the service on your Kia K4. It’s rewarding to hear you’re considering joining our team. John Goglettino General Manager

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