Dealership Experience
9 yrs, 3 mos
Industry Experience
39 yrs, 4 mos
Specialties & Trainings
Customer Retention and Satisfaction
96 Reviews
Write a Review96 Reviews of Tami Santoro
November 14, 2024
I had a wonderful experience with the Service Department at Prestige Volvo in East Hanover. They always treat me like a valued customer and are fair with what they charge for service. Today Bob was my Servi at Prestige Volvo in East Hanover. They always treat me like a valued customer and are fair with what they charge for service. Today Bob was my Service Rep and was friendly and courteous. I recommend using their Service Department for your Volvo servicing needs More
Other Employees Tagged: Bob Knott
October 22, 2024
Always received excellent care and attention at Service Dept. because of Tami. What an asset. Dept. because of Tami. What an asset. More
Other Employees Tagged: Rich Curto
September 24, 2024
I had a recent car service for our 9-year old, Volvo S60, oil check signal came out, and was advised not to drive it, so we had it towed in at Prestige Volvo-East Hanover where we have been servicing our 2 V oil check signal came out, and was advised not to drive it, so we had it towed in at Prestige Volvo-East Hanover where we have been servicing our 2 Volvo cars for the last 12 years. We have 2 old Volvo cars (the other one is 14 y/o) but still in very good condition, and just minor and expected problems for its age. We owe the longevity of our Volvo cars to Prestige Volvo in East Hanover. We have peace of mind knowing it is routinely checked by highly qualified staff. There is a closer Volvo dealership close to us that we used during the pandemic, when everything was not normal, but we were not happy with their service. They cannot resolve some flashing light issues, so we had to bring it back to Prestige-East Hanover where they were able to identify the issue, and from then on, we never got tempted to go to another dealership again. Prestige Volvo-East Hanover is always clean especially their bathroom, some refreshments in the waiting area, and staff are always pleasant. Their service is very reasonable too. With this last service, Tami Santoro, Walter Castro, Juan Castro and Andy Mucci did my car service, and our car is back in tip-top shape. They even went out of their way to deliver our car even if we are too far from their service area, and for that we will always be loyal customers. I hope you consider buying a Volvo car, with our experience barely any recalls between our 2 cars (if any, very minor). And if you do, please consider buying and having it serviced at Prestige Volvo in East Hanover if you want your car to last and not be unexpectedly interrupted from your driving routine. More
Other Employees Tagged: Jay Rosen , Tami Santoro, Walter Castro, Juan Castro and Andy Mucci
August 14, 2024
From the moment I walked into the dealership, Ron made me feel like family. He is very knowledgeable, personable, and patient (never pushy!). I will definitely work with him again for my next Volvo lease. feel like family. He is very knowledgeable, personable, and patient (never pushy!). I will definitely work with him again for my next Volvo lease. More
Other Employees Tagged: Lindsey Mastroianni, Ron Landstrom, Ana Paula Lavoura
June 05, 2024
The service rep. was very knowledgeable and courteous. Explained all aspects of what needed to be performed for the requested service. Communicated (by texting) the s was very knowledgeable and courteous. Explained all aspects of what needed to be performed for the requested service. Communicated (by texting) the status, as soon as the work was accessed, what needed to be done, cost, etc. in a timely matter. Work performed was excellent as usual. I've been coming to this dealership since I purchased the car (7.5 yrs.) Thank you, Prestige! More
May 06, 2024
Had our Volvo in for scheduled maintenance, and can say only that the service dept. of Prestige Volvo is a pleasure with which to deal. As a customer, I appreciate the welcoming attitude on the part of th only that the service dept. of Prestige Volvo is a pleasure with which to deal. As a customer, I appreciate the welcoming attitude on the part of the service representatives, in addition to clear and honest communication about the nature of the work to be performed. More

