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TJ Schmitt
TJ Schmitt at Family Hyundai

TJ Schmitt

Service Director

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

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4.4
611 Reviews
4.4

611 Reviews

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611 Reviews of TJ Schmitt

May 29, 2025

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Employee Rating

GOOD JOB GUYS. THANKS AGAIN. I WILL BE BACK. WORDS WORDS WORDS WORDS WORDS WORDS More

by rjmil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Kratschmer

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May 29, 2025

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 29, 2025

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Employee Rating

Very professional and polite, fast and knowledgeable. Explained and answered all my concerns I will definitely come back for service More

by LINDATRAMOTANA
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 29, 2025

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 23, 2025

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Employee Rating

The service manager is rude one day they say the car covered under warranty after 3 business days they told it’s not covered under warranty I’m not buying Hyundai the worst customer service ever More

by SANADY666
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors

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May 26, 2025

Family Hyundai responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

May 17, 2025

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Family Hyundai is one of a kind. Good people that smile and treat me right. Consistent quality service from day one. Been coming since 2011. I have referred every level of people to More

by solidiphi3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Al Pellizzeri, Jason Lechowicz, Mike Majors

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May 17, 2025

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 14, 2025

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Employee Rating

On my 2024 Hyundai Sonata my horn went out I called off work twice to get fixed I ask for a gift card or something they said No like I’m Miss 2 days of pay on a practically new vehicle More

by Brandy colbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors

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May 15, 2025

Family Hyundai responded

We're sorry to hear about your experience, Brandy, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

May 10, 2025

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Family Hyundai is the best dealer, everyone is very polite and friendly.so I definitely recommend it. More

by Cris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Al Pellizzeri, Courtney Mearns, Toni Ivanovic, Michael Kratschmer, Mike Majors, Scott Lupo, Maverick Watson, Robbie Watson

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May 10, 2025

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

May 06, 2025

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Employee Rating

I sat there from 815 until 230 and no one was able to tell me what was wrong with my car even though I know it had something to do with the possible coils because there was not a code they could not figu More

by sandy13158
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors

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May 09, 2025

Family Hyundai responded

Sandy, we're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

May 02, 2025

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Employee Rating

Absolutely the best people to deal with . Always concerned with customer service never had a problem. Would recommend them to anyone More

by BLAY.2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 02, 2025

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 23, 2025

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They all where great and very helpful they answered all my questions and concerns as well as friendly More

by sirandydpgg
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 23, 2025

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

April 22, 2025

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Family Hyundai was extremely proficient in handling my car repairs and the process of getting a loaner car was seamless. From purchasing the vehicle to now getting the engine fixed, I couldn't recommend F More

by mjmehalek22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors

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Apr 22, 2025

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

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