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Susie Hatheway
Susie Hatheway at Mandal Buick GMC
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Susie Hatheway

Service Consultant

Mandal Buick GMC

11290 Mandal Pkwy
D'Iberville, MS 39540

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4.6
392 Reviews
4.6

392 Reviews

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392 Reviews of Susie Hatheway

November 16, 2024

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Employee Rating

Super fast, friendly service. Affordable. I’m very pleased. Jamie is always great and takes care of my car. More

by Mandykk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Kelly, Jamie Meakins

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Nov 19, 2024

Mandal Buick GMC responded

Thank you so much! We greatly appreciate your kind words about the fast and friendly service at Mandal Buick GMC. It’s wonderful to hear that you’re pleased with our affordable services and that Jamie has been taking great care of your car. We look forward to seeing you again next time! Sincerely, the Team at Mandal Buick GMC

November 14, 2024

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Susie is always pleasant and easy to work with. She addressed my concerns completely in a professional way. More

by richardbeard73
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 15, 2024

Mandal Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that Susie was pleasant and addressed your concerns in a professional manner. We strive to provide the best service at Mandal Buick GMC, and it's great to know we hit the mark with you. We look forward to serving you again soon! Sincerely, the Team at Mandal Buick GMC

November 14, 2024

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Employee Rating

Susie is always a pleasure to work with. She does an amazing job and gets all of the requested service done. More

by PETERNATHAN2020
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 15, 2024

Mandal Buick GMC responded

Thank you for your wonderful review! We’re thrilled to hear that Susie made your experience at Mandal Buick GMC so positive. We take pride in our team's dedication to providing exceptional service. We hope to see you again soon! Sincerely, the Team at Mandal Buick GMC

November 07, 2024

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Service advisor never would answer the phone or return messages. Left multiple messages and called service department and nobody would ever answer. More

by RLAWRENCE1054
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: David Kelly, Jamie Meakins

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Nov 09, 2024

Mandal Buick GMC responded

Our team has acknowledged this review.

November 06, 2024

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Even after the vehicle purchase they’re squared away in the service department as well. Keep it up Mandal Buick GMC!!!! More

by Mr. GM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Kelly, Jamie Meakins

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Nov 08, 2024

Mandal Buick GMC responded

Thank you so much for your positive feedback! We're thrilled to hear that you're satisfied with both your vehicle purchase and our service department at Mandal Buick GMC. We appreciate your encouragement and look forward to assisting you in the future! Sincerely, the Team at Mandal Buick GMC

October 30, 2024

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Excellent service experience! They kept me informed throughout the process, with 2 recalls that had to be addressed while there, on top of scheduled maintenance & were very profe More

by WHIP119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Kelly, Jamie Meakins

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Nov 02, 2024

Mandal Buick GMC responded

Thank you for your kind words! We’re thrilled to hear about your excellent service experience at Mandal Buick GMC. Keeping you informed during your visit is our priority, and we're glad we could address your recalls along with your scheduled maintenance. We appreciate your feedback and look forward to serving you again in the future! Sincerely, the Team at Mandal Buick GMC

October 29, 2024

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Brought my Buick in for a software upgrade. I made an online appointment and brought it in for the upgrade. Mandal has a large service department and enough service writers to accommodate it. M More

by taulbeed
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 31, 2024

Mandal Buick GMC responded

Thank you for your review! We're pleased to hear that you were overall happy with your experience at Mandal Buick GMC, though we understand that the wait time for your Buick's software upgrade was longer than anticipated. We appreciate your feedback and will continue to work on our service efficiency. If you have any further concerns or questions, please feel free to reach out to us. We look forward to seeing you again! Sincerely, the Team at Mandal Buick GMC

October 29, 2024

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Employee Rating

Good service a decent turn around time on repair of vehicle. Detailing of vehicle is excellent More

by JMKD61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Kelly, Jamie Meakins

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Oct 31, 2024

Mandal Buick GMC responded

Thank you for your review! We're glad to hear that you experienced good service and a decent turnaround time for your vehicle repair at Mandal Buick GMC. It's wonderful to know you were pleased with the detailing as well. We appreciate your feedback and hope to assist you again in the future! Sincerely, the Team at Mandal Buick GMC

October 27, 2024

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Had an appointment for 10am but at 10:30 my CAR WAS IN A LINE THAT HADN'T MOVED. The service rep was totally non-caring. When i told her I had an appointment at 10 she said and what is the question. This More

by C.FLOOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tony Vertudazo

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Oct 29, 2024

Mandal Buick GMC responded

Thank you for sharing your experience with us. We understand your frustration regarding the delay in service and the communication with our team. At Mandal Buick GMC, we strive for timely service and attentive care, and we appreciate your feedback as it helps us improve. Please feel free to reach out to us directly so we can address your concerns further. Thank you for your patience. Sincerely, the Team at Mandal Buick GMC

October 25, 2024

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Employee Rating

I took my 2019 Yukon in for an alignment and now it is making a "Thunk" noise when I make a left turn. I would like to have this remedied. Other than that, I have always had good experiences with Mandal More

by CJAYE000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Kelly

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Oct 28, 2024

Mandal Buick GMC responded

Thank you for your feedback! We appreciate hearing about your experience with our service at Mandal Buick GMC, and we're glad to know you’ve had positive interactions in the past. We understand your concern regarding the noise in your 2019 Yukon after the alignment. We encourage you to bring it back to our service department so we can address this issue for you promptly. Your satisfaction is important to us, and we want to ensure your Yukon is performing at its best. Thank you for recommending us, and we look forward to assisting you again! Sincerely, the Team at Mandal Buick GMC

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