Susanna Yim

I highly recommend Ms. Susanna Yim. She is very knowledgable, extremely friendly and makes the whole process of buying a car pleasant! Thanks so much, Susanna! Susanna Yim. She is very knowledgable, extremely friendly and makes the whole process of buying a car pleasant! Thanks so much, Susanna! More

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Susanna is very at front and transparent we're very pleased thanks again I highly recommend her. pleased thanks again I highly recommend her. More

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Sales need to understand more about the most important concerns regarding individual customer experience of a first time EV user, battery charger and practical maintenance of the vehicle, how and what nee concerns regarding individual customer experience of a first time EV user, battery charger and practical maintenance of the vehicle, how and what needs to pay attention. Sales are too rush to get the deal and need to listen to customers’ preferences. Though I took this color of this EV which I wasn’t originally want because sales told me that’s all they have but then later Ieft and exit the parking lot , I saw my preferred color in the lot . That is quite disappointing because I told the sales agent I wish to get the pearl emerald color when we were in the parking lot trying the vehicle and then she said there isn’t that color , she said the dealer only has blue and white . Not so satisfied with this dealer and agent And when I asked agent and call center for help , all they do is just gave me the phone number and route me to the department Make me feel as a consumer to purchase a vehicle in a private company was placing in a public entity service that no one can really help and the front line aren’t experienced to serve the customer. If sales or CS gets bonus for this end of year , if I am the owner of Honda , I won’t consider too much and not even consider promotion of this kind of employees. I was shocked when our Country has that kind of services in a private entity . More

by Agnes Verified Customer Verified Customer

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Been going there for many years, the place is great. Have bought three cars there also. Have bought three cars there also. More

by klmeneww Verified Customer Verified Customer

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I was a little disappointed that the only snacks available were kñones you had to purchase. No free coffee… etc! That was a surprise! available were kñones you had to purchase. No free coffee… etc! That was a surprise! More

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Very nice facility with friendly staff who greeted us and offered assistance immediately. Not unique to this dealership, but I wish the whole process could be streamlined. Spending over 5 hours when we had p offered assistance immediately. Not unique to this dealership, but I wish the whole process could be streamlined. Spending over 5 hours when we had pretty much already chosen our vesicle and agreed on a price is just too long. More

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Very helpful dealer. Nice service department and very helpful. Explained everything straight forward. Wait time was reasonable. Nice service department and very helpful. Explained everything straight forward. Wait time was reasonable. More

by guzman.luis1153_ Verified Customer Verified Customer

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I came for an oil change and brake that makes a sound every time I press on the brake, it sounds like wind going into a tunnel. The service adviser, Bryan Salas, told me it is a common sound for the brak every time I press on the brake, it sounds like wind going into a tunnel. The service adviser, Bryan Salas, told me it is a common sound for the brake to make on the CRV. I have driven many different cars, but never have I heard this type of sound from the brakes of other vehicles. If I have known that the CRV’s brake makes this type of sound every time you press the brake pedal and it gets worse the more you drive it, I would not have purchase the CRV. I am disappointed. More

by Nancyt Verified Customer Verified Customer

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I wanted a transaction to be easy, quick, and to the point - that's exactly what Susanna provided. From the start, Susanna proved she was a true professional. She took the time to listen & explain thin point - that's exactly what Susanna provided. From the start, Susanna proved she was a true professional. She took the time to listen & explain things as we navigated thru the deal. Susanna is genuine - a person who excels in this service industry. Thank you Susanna! More

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My experience was great. I needed to trade in my lease and I left with a new Honda civic sport. I needed to trade in my lease and I left with a new Honda civic sport. More

by nomikadetz Verified Customer Verified Customer

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