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Susanna Yim
Susanna Yim at Norm Reeves Honda Superstore Cerritos
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Susanna Yim

6 Years Honda Platinum Internet Sales Manager

Norm Reeves Honda Superstore Cerritos

18500 Studebaker Road
Cerritos, CA 90703

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4.9
916 Reviews

Enjoy assisting the customers to drive off our dealership with the big smiles in a new or preowned vehicle they were dreaming for. 😊

Dealership Experience

12 yrs, 6 mos

Industry Experience

17 yrs, 6 mos

Languages Spoken

English English

Korean Korean

4.9

916 Reviews

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916 Reviews of Susanna Yim

February 03, 2025

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Susanna is a gem! 2nd time purchasing from Norm Reeves with Susanna. She is quick, thorough, and knowledgeable. More

by christelcoral
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Recommend Dealer
Yes
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Feb 03, 2025

Norm Reeves Honda Superstore Cerritos responded

Welcome back to our dealership, Christel! Congratulations on your second Honda from us. It sounds like Susanna pulled out all the stops when it came to helping you. Thanks so much for giving us your business! If you're interested in accessories, please contact our parts department.

February 02, 2025

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Susana Yim helped to find and buy CR-V Hybrid Sport-L for a great price with matching color and option. I recommend her with confidence. More

by Doodledac
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Recommend Dealer
Yes
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Feb 03, 2025

Norm Reeves Honda Superstore Cerritos responded

Congratulations on your new Honda CR-V Hybrid! We're interested to hear how you're enjoying the hybrid features and efficiency. We're happy that Susanna could help you out. Thanks so much, and we welcome your questions!

January 21, 2025

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The dealership is nice usually happy with my experience there, wish there would have been more communication during my service More

by jenhbombwzq1
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Service Time
Service Communication
Recommend Dealer
Yes
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Jan 21, 2025

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your feedback. We're glad that you were happy with your experience, but apologize for any communication issues. We will use this feedback to guide our service in the future.

January 03, 2025

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Very helpful, very fair. Would definitely recommend to friends and family. Thank you very much More

by acontreras12
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Recommend Dealer
Yes
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Jan 03, 2025

Norm Reeves Honda Superstore Cerritos responded

We wish you the very best of luck and lots of fun trips in your new Honda! It's so exciting to have a new car and to have a great experience buying one. We appreciate you spreading the word. Thank you, and we welcome you to come back for service any time!

January 03, 2025

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Excellent and efficient service. Susana is Very helpful and simply the best. My go to every time! More

by livi1225
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Recommend Dealer
Yes
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Jan 03, 2025

Norm Reeves Honda Superstore Cerritos responded

Congratulations on your new Honda! We're so glad that Susana has been able to help you more than once. Thanks for letting us know, and if you're in need of accessories for your new ride, please contact us!

December 31, 2024

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It was a great service I recommend going to do the service there with u guys More

by Miguelzuno
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ray Tabatabai, Darrell Pork, Shawn Shahnawaz, Kash Varzandeh, Jose Rodriguez, Albert Rosales, Pedro Serrano, Michael Villanueva, Adam Pacheco

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Dec 31, 2024

Norm Reeves Honda Superstore Cerritos responded

Thanks, Miguel! We appreciate your positive feedback for our service team and look forward to helping you maintain your vehicle for many miles to come.

December 30, 2024

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This was a very pleasurable experience. Everyone was super helpful and we were in and out in less than 3 hours with a new car. More

by Emerald
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Recommend Dealer
Yes
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Dec 30, 2024

Norm Reeves Honda Superstore Cerritos responded

Hi, Emerald. It’s great to know we could make your visit such a good one! We're proud to have a helpful team and reviews like yours help us know how we're meeting customers' needs. Thank you, and we hope to be of assistance to you again.

December 24, 2024

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Susanna made a dream come true for my daughter then accommodated my desire by taking a trade in I had no idea was possible the same day! Thank you Susanna More

by ylondrab
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Finance Experience
Recommend Dealer
Yes
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Dec 26, 2024

Norm Reeves Honda Superstore Cerritos responded

We are so happy to hear that Susanna delivered a special moment for your daughter! At Norm Reeves Honda Cerritos, we're not just in the car business, we're in the making dreams come true business. We hope your family has many miles of supreme enjoyment with this new ride. Thank you!

December 16, 2024

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Susanna Yim is great ! ! This is our 2nd Honda purchase with her and we will come back in future as well. She is professional , courteous and doesn't waste time. More

by arun.aggarwal
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Purchase Time
Finance Experience
Recommend Dealer
Yes
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Dec 16, 2024

Norm Reeves Honda Superstore Cerritos responded

Congratulations on your new Honda, Arun! We appreciate the praise for Susanna and your loyalty to our dealership, If you need a service appointment or are interested in customizing your car, please contact us. Thank you!

December 15, 2024

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Employee Rating

Susanna Yim was very helpful in guiding us through the process. Communication was clear and straightforward, making the whole experience smooth. More

by dhruvinoc
Recommend Dealer
Yes
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Dec 16, 2024

Norm Reeves Honda Superstore Cerritos responded

We wish you the very best of luck with your new Honda, Dhruv! Thanks for sharing your experience and how satisfied you were. We hope to see you at a future service appointment!

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