Susanna Yim
Susanna Yim at Norm Reeves Honda Superstore Cerritos

Susanna Yim | Page 12

6 Years Honda Platinum Internet Sales Manager

Norm Reeves Honda Superstore Cerritos

18500 Studebaker Road
Cerritos, CA 90703

4.9
1,000 Reviews

Enjoy assisting the customers to drive off our dealership with the big smiles in a new or preowned vehicle they were dreaming for. 😊

4.9

1,000 Reviews

Write a Review

Dealership Experience

13 yrs, 9 mos

Industry Experience

18 yrs, 9 mos

Languages Spoken

English English

Korean Korean

1000 Reviews of Susanna Yim

September 30, 2024

Dealership Rating
Employee Rating

Good place , o o o o o o o o o o o I o More

by zz1632185663
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 30, 2024

Norm Reeves Honda Superstore Cerritos responded

We appreciate the great rating! If you need anything else, don’t hesitate to contact us.

September 29, 2024

Dealership Rating
Employee Rating

There are more choices for the favorite vehicles with different colors. and the sales didn't mind to walk you around. Good job to show us around. More

by leeny2k
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 30, 2024

Norm Reeves Honda Superstore Cerritos responded

Thank you for the fantastic review! We’re here to help whenever you need us.

September 29, 2024

Dealership Rating
Employee Rating

I’m happy with Cerritos honda reeves, great staff and very impressive service. Thank you More

by rajamze162
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Harris, Jose Magana , Samantha Alejo

Sep 30, 2024

Norm Reeves Honda Superstore Cerritos responded

Thanks so much for the 5-star feedback! If there's anything else we can help with, don't hesitate to contact us.

September 29, 2024

Dealership Rating
Employee Rating

Hi Susanna, Thank You for your service, Very Helpful Very Friendly, Very experienced, Great service More

by fasteddie417
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 30, 2024

Norm Reeves Honda Superstore Cerritos responded

Thank you for your 5-star review and shout-out for Susanna! We're thrilled to hear you had a great experience. Feel free to stop by anytime!

September 28, 2024

Dealership Rating
Employee Rating

I had to wait three hours for my car and they told me that it will only be two hours More

by Mscavitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kevin Harris, Jose Magana

Sep 30, 2024

Norm Reeves Honda Superstore Cerritos responded

We apologize for the length of your wait and that we failed to serve you in a timely manner. Please reach out to us so that we can learn more about your experience with us. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

September 28, 2024

Dealership Rating
Employee Rating

Thank you Susanna Yim for the excellent and quick service. Very smooth and experience and was very helpful throughout. Even went above and beyond to teach me the new safety features and personal sett More

by Alex
Recommend Dealer
Yes
Sep 30, 2024

Norm Reeves Honda Superstore Cerritos responded

Your positive feedback is much appreciated! We look forward to seeing you again soon.

September 24, 2024

Dealership Rating
Employee Rating

As I walk in to look at new cars… at least 4 men standing around watched me walk in. 1 of these men addressed me with “anyone with you honey”? I am 72 years old, and apparently incapable to shop by myself. I More

by jastembridge
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 24, 2024

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your feedback with us- we aim to make every visit a fantastic experience and are sorry to hear this wasn't the case. Please contact us at your earliest convenience so that we can learn more about your recent visit. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

September 22, 2024

Dealership Rating
Employee Rating

Susana made my experience very fast and easy! Straight to the point, and got me a good deal and interest rate. Really recommend for first time buyers and anyone looking for a new vehicle! More

by CesarC
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 23, 2024

Norm Reeves Honda Superstore Cerritos responded

We appreciate your 5-star rating! It was a pleasure serving you, and we look forward to seeing you again soon.

September 20, 2024

Dealership Rating
Employee Rating

Good personality great dealer to purchase a car I was looking for had all paperwork ready More

by jasmine_val2004
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 20, 2024

Norm Reeves Honda Superstore Cerritos responded

Thanks for the great review! We're thrilled to hear you had a positive experience. Please feel free to reach out anytime—we're here for all your car needs!

September 13, 2024

Dealership Rating
Employee Rating

Suzanna was the best sales associate and helped me pick out the best car with the best price. Very happy with the service! More

by preston
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 16, 2024

Norm Reeves Honda Superstore Cerritos responded

We're thrilled you had a 5-star experience! We hope to continue being your go-to dealership for all your needs.

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