Susanna Yim
Susanna Yim at Norm Reeves Honda Superstore Cerritos
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Susanna Yim

6 Years Honda Platinum Internet Sales Manager

Norm Reeves Honda Superstore Cerritos

18500 Studebaker Road
Cerritos, CA 90703

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4.9
923 Reviews

Enjoy assisting the customers to drive off our dealership with the big smiles in a new or preowned vehicle they were dreaming for. 😊

Dealership Experience

12 yrs, 8 mos

Industry Experience

17 yrs, 8 mos

Languages Spoken

English English

Korean Korean

4.9

923 Reviews

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923 Reviews of Susanna Yim

March 23, 2025

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Employee Rating

Susanna was super easy to work with, and clearly very experienced! She was knowledgeable about the car and quickly responded to all of our questions. We would definitely come back and work with her aga More

by DeanR
Sales Price Transparency
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Recommend Dealer
Yes
Mar 26, 2025

Norm Reeves Honda Superstore Cerritos responded

Your kind words about Susanna truly warm our hearts. We’re delighted she offered you clear, expert insights and swift responses. When you’re ready to explore more details or compare features for your next ride, our vehicle reviews and comparisons can provide even more guidance.

March 07, 2025

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Painless, quick, easy and accommodating This is the second time I get a car in this location, my family has gotten two vehicles from there as well and there is a reason we keep going back throughout th More

by erica12065
Recommend Dealer
Yes

Other Employees Tagged: Susanna Yim

Mar 07, 2025

Norm Reeves Honda Superstore Cerritos responded

Congratulations on your new Honda lease, Erica! We welcome you back for your second visit and appreciate the positive feedback about our dealership. We also are grateful to your family for giving us your business in the past. When you're ready for a service appointment, you can easily make it online. Thank you!

March 05, 2025

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Had a great buying experience with Susanna Yim at Norm Reeve Honda at Cerritos Auto Square. Can’t go wrong with Susanna, great service and good deal. Will definitely go to her when buying my next vehicl More

by pgy1964
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Mar 05, 2025

Norm Reeves Honda Superstore Cerritos responded

Good luck with your new Honda! Susanna will be happy to read your review and even happier to support you during your future upgrade for a newer Honda. Thanks for the great review, and don't be a stranger!

February 25, 2025

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Susanna was great with assistance. When it came to the initial contact to the actual purchase I felt insured that the information she gave me was correct. She was also very efficient w More

by K
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Recommend Dealer
Yes
Feb 25, 2025

Norm Reeves Honda Superstore Cerritos responded

Congratulations on your new Honda! It sounds like Susanna did a great job leading you to your new car and helping you with all the other aspects. Thanks so much for putting your trust in her! We look forward to seeing you at your first service appointment.

February 18, 2025

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Incredible experience. Courteous, professional, from sales to finance Did 95% of the deal over the internet. Susanna Yim went above and beyond to get my deal done. I won't More

by dodgerfan1966
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Recommend Dealer
Yes
Feb 19, 2025

Norm Reeves Honda Superstore Cerritos responded

Gotta love when technology works in your favor! Huge congrats, and thanks for sharing your experience. We're so glad Susanna could help make everything happen and get you behind the wheel. Enjoy the ride!

February 15, 2025

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Susanna was very responsive and attentive and made genuine effort to give me the best deal possible! More

by arynholli31
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Recommend Dealer
Yes
Feb 17, 2025

Norm Reeves Honda Superstore Cerritos responded

We wish you happy drives around town in your new Honda! We're pleased that Susanna could make the shopping experience memorable and productive. If you need any accessories to jazz up your car, feel free to reach out. Thank you!

February 07, 2025

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Fast and easy. I got the car I wanted and I am happy with my purchase. More

by docdewar
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Recommend Dealer
Yes
Feb 07, 2025

Norm Reeves Honda Superstore Cerritos responded

Congratulations on your new Honda! We want every purchase to go as smoothly as yours did. That's the way to do it! Enjoy the ride, and feel free to schedule your first service visit online. Thank you!

February 03, 2025

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Susanna is a gem! 2nd time purchasing from Norm Reeves with Susanna. She is quick, thorough, and knowledgeable. More

by christelcoral
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Recommend Dealer
Yes
Feb 03, 2025

Norm Reeves Honda Superstore Cerritos responded

Welcome back to our dealership, Christel! Congratulations on your second Honda from us. It sounds like Susanna pulled out all the stops when it came to helping you. Thanks so much for giving us your business! If you're interested in accessories, please contact our parts department.

February 02, 2025

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Susana Yim helped to find and buy CR-V Hybrid Sport-L for a great price with matching color and option. I recommend her with confidence. More

by Doodledac
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Recommend Dealer
Yes
Feb 03, 2025

Norm Reeves Honda Superstore Cerritos responded

Congratulations on your new Honda CR-V Hybrid! We're interested to hear how you're enjoying the hybrid features and efficiency. We're happy that Susanna could help you out. Thanks so much, and we welcome your questions!

January 21, 2025

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Employee Rating

The dealership is nice usually happy with my experience there, wish there would have been more communication during my service More

by jenhbombwzq1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 21, 2025

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your feedback. We're glad that you were happy with your experience, but apologize for any communication issues. We will use this feedback to guide our service in the future.

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