Susan Ward | Page 65

It was time for me to go from a Mini Cooper to a BMW! The minute I walked into the dealership and was greeted by Susan my ease of transition was incredible. Everyone I came into contact with at the dealershi minute I walked into the dealership and was greeted by Susan my ease of transition was incredible. Everyone I came into contact with at the dealership made my experience simple, fast and excellent service. Once all the details were done I explained I needed to get my car on a specific day and Susan made sure it happened. Kudos to Susan, Rick and Chico. Absolutely would recommend this dealership. More

Report | Print

Loyal BMW driver in search of new dealer. Happy with choice and very happy with vehicle purchased! Loved driving it into the snowy weather with out concern! Handles beautifully. choice and very happy with vehicle purchased! Loved driving it into the snowy weather with out concern! Handles beautifully. More

Report | Print

Friendly Welcome ! - and down to business . . . Efficient ! Instant quotes following the discussion of options. Following phone calls cleared with any question marks remaining. Me - now a happy owner of a ! Instant quotes following the discussion of options. Following phone calls cleared with any question marks remaining. Me - now a happy owner of a BMW ! More

Report | Print

I had found the car I was interested after searching dealerships in the area. I emailed Susan who promptly got back to me regarding the car and price. Was at the store the next morning and it was sitt dealerships in the area. I emailed Susan who promptly got back to me regarding the car and price. Was at the store the next morning and it was sitting in front, ready for a test drive. Susan and Ric worked with me on price and trade and I felt like they were going the extra mile to make the deal happen. Chico was excellent as well, having all the paperwork prepared ahead of time so we were in and out of the finance office in less than ten minutes. A great team and a great experience. I also purchased some accessories (roof crossbars etc...) and was thrilled that they were in stock and no need to order. The parts department followed the same excellent service example. More

Report | Print

The 5 series car I wanted was unusual and not available in the US; Susan and her manager Ric immediately checked for ordering those specs on a new car and had it made and delivered in 7 weeks, beautiful an in the US; Susan and her manager Ric immediately checked for ordering those specs on a new car and had it made and delivered in 7 weeks, beautiful and ready to drive away. Susan stayed in contact just enough to keep me informed, but not too much or too often. She and everyone at the dealership have been great to work with. Even as a new order I got a discount, and the manager added another discount that started after I ordered the car! The sales people including Susan have checked to make sure the car is performing well (by far the best car I have owned) and to make sure I understand all the details of the car, the idrive, etc. Thanks again for the whole experience, and the car. More

Report | Print

Susan Ward & Steven were both wonderful. I walked in looking for a convertible, changed my mind about the model at least 20 times; after driving everyone crazy running all over finding options & keys I looking for a convertible, changed my mind about the model at least 20 times; after driving everyone crazy running all over finding options & keys I decided on the Countryman. Steven was an excellent stand-in with Susan busy helping another customer; he spent a lot of time showing us me lot of options. I must have driven 10 cars that evening. Susan was as excited as I was when I finally reached a decision, we both love the car; she has been so helpful, patient and generous with her time. I’m very happy with my selection and now that the rear bike rack is attached summer is perfect. More

Report | Print

Susan Ward was not only helpful and informative during our visit but after she got the sale her attention to the small details, follow up, and customer care were exceptional. I will recommend her to ever our visit but after she got the sale her attention to the small details, follow up, and customer care were exceptional. I will recommend her to everyone I know looking for a new car. More

Report | Print

Susan was very helpful in locating a MINI that had all of the features we wanted. She was very responsive to all of our communications and kept us updated regarding the arrival of our MINI at the dealership the features we wanted. She was very responsive to all of our communications and kept us updated regarding the arrival of our MINI at the dealership. Susan was very knowledgable about the MINI and all of it's features. More

Report | Print