Susan Tarquini | Page 22

They lost car information, may be it is your car next I lost my wheel lock key so i went to Herb chamber Honda after calling customer services. They took the wheel lock and they replaced with lug nuts. I I lost my wheel lock key so i went to Herb chamber Honda after calling customer services. They took the wheel lock and they replaced with lug nuts. I went to valvoline for tire rotation. They did tests in front of me and they told me that the improper replacement of wheel lock with lug nuts lead to damaged wheel studs. Now, I went again to ask them about this issue, however, they do not have any logs of my car being serviced there. On the top of that they are asking me for evidence that it was their fault and now they are asking me to pay for inspecting about the problem with my vehicle that they created. This is neither right nor a respectable way to treat the customer. Staff was trying to help as they remembered me, however, the manager was very rude. This might not be a new thing for them, but I will end up paying for clearing the mess created by them. More

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Was in for a recall and service minder oil change and tire r Upon my arrival I was greeted and assigned a service agent. After reviewing my service requests, I was given the option of shuttle service or waiting. Upon my arrival I was greeted and assigned a service agent. After reviewing my service requests, I was given the option of shuttle service or waiting. I opted to wait after learning the work would take roughly 2 hours. The waiting area was comfortable with drink and snack options. I was pleasantly surprised when I was informed my vehicle was ready after an hour. I was given a voucher for a car wash down the street. I was somewhat disappointed to learn that I could not get my navigation maps updated, I needed to do this on my own. For the amount I paid for the vehicle map updates are not an unreasonable request. Overall I would recommend the service department to others. More

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Staff members are really friendly! I went there to get oil change and I requested to get done quick. It was done in 15 minutes! The staff is really friendly! I went there to get oil change and I requested to get done quick. It was done in 15 minutes! The staff is really friendly! More

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Friendly and helpful. Since I'd not only bought 2 Honda Civic Sedans (the first one was a Honda Civic Hybrid, and the second car, a regular Honda Civic, both of which got Since I'd not only bought 2 Honda Civic Sedans (the first one was a Honda Civic Hybrid, and the second car, a regular Honda Civic, both of which got decent fuel mileage.), but I have found them very friendly and helpful, I'd been going to them for service when they were over in Allston-Brighton, because I liked their service, I decided to stick with them when they moved down to Dorchester. One of the advisers, who knew me, greeted me when I came in, and I only had to wait a few minutes. The new place is surprisingly easy to get to from where I live, but it's best to make an appointment for mid-morning, since the Southeast Expressway traffic can be brutal on both sides. It was worth going to. More

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Awesome Quick service went on a saturday and it was packed. Greeted with a warm welcome followed by a knowledgeable service rep and full oil change under 1 ho Quick service went on a saturday and it was packed. Greeted with a warm welcome followed by a knowledgeable service rep and full oil change under 1 hour!!!! Thanks guys see you guys in a few months. More

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Same day oil change. Called ahead for routine oil change. I was told to wait one hour because it was busy. When I arrived, staff was prompt courteous. Kept up to date on Called ahead for routine oil change. I was told to wait one hour because it was busy. When I arrived, staff was prompt courteous. Kept up to date on progress. Clean waiting area with snacks and drinks. Met expectations. No hassles. Will go back. More

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Prefer old location new location is much more inconvenient; no access to public transit, no car wash, difficult to walk anywhere in the neighborhood. Employees were great new location is much more inconvenient; no access to public transit, no car wash, difficult to walk anywhere in the neighborhood. Employees were great to work with. More

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Good advisers, best mechanical staff ! One of the best centers closest to me ! Fast reliable service. That is why I started to visit Herb Chambers Honda center in the middle of Commonwealt One of the best centers closest to me ! Fast reliable service. That is why I started to visit Herb Chambers Honda center in the middle of Commonwealth Avenue. More

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Great experience! I had the greatest experience ever getting my new car. The staff was wonderful and helpful throughout the whole process! Gerson Ruiz, sales and le I had the greatest experience ever getting my new car. The staff was wonderful and helpful throughout the whole process! Gerson Ruiz, sales and leasing consultant was very patient and went above and beyond to make sure I was happy with my purchase. Thanks to all! More

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Brake repair on short notice Began hearing a scraping noise from rear brake area. I checked what I could and determined no fluids leaking and no obvious dragging parts. Called o Began hearing a scraping noise from rear brake area. I checked what I could and determined no fluids leaking and no obvious dragging parts. Called on a Tuesday PM, dropped off car and service was done timely the next day including oil change, tire rotation and warranty air bag replacement. More

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