Susan Brown

Thanks for helping us pick out our new vehicle. You guys were very helpful. Looking forward to attending Subaru school and learning more about our Forester. You guys were very helpful. Looking forward to attending Subaru school and learning more about our Forester. More

by alhartman55 Verified Customer Verified Customer

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Everyone was pleasant and friendly, no pressure and the vehicles practically sold themselves . It was an awesome experience vehicles practically sold themselves . It was an awesome experience More

by MRBLBYRD Verified Customer Verified Customer

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Emma and Susan were the best people I could have come in contact with. From the time I reached out to the dealership about the car until I got the keys contact with. From the time I reached out to the dealership about the car until I got the keys More

by SWADE10 Verified Customer Verified Customer

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It just keeps getting worse. I emailed Susan multiple times to follow up and get clarification on getting my tag and registration processed since I bought out of state. No respon I emailed Susan multiple times to follow up and get clarification on getting my tag and registration processed since I bought out of state. No response. Finally got a call from Kathy one week before my temp license expired and she was wondering why she couldn’t get in touch with OMV offices (it was a state holiday) and was going to send my paperwork two counties over to a place 1.5 hrs away. I gave her the correct locations and she mailed the docs the next day, but issued a new license plate instead of transferring my old one. Extremely frustrating. More

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Wonderful experience when we purchased our new Outback. The sales representative was very informative and knowledgeable also the finance and insurance young lady that helped us. We are so far very happy The sales representative was very informative and knowledgeable also the finance and insurance young lady that helped us. We are so far very happy with our new car. More

by AMG1158 Verified Customer Verified Customer

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It has been a very pleasant experience to date. Caleb was an outstanding salesman to deal with although he is not listed in your "pick list" Have met Lance Willhite only through correspondence. Caleb was an outstanding salesman to deal with although he is not listed in your "pick list" Have met Lance Willhite only through correspondence. More

by R_T_NORRIS Verified Customer Verified Customer

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BEST car buying experience ever! !! Everyone was great. Matthew and Susan are AWESOME! I would highly recommend and I love my Subaru! !! Everyone was great. Matthew and Susan are AWESOME! I would highly recommend and I love my Subaru! More

by CHRISTY041171 Verified Customer Verified Customer

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It started out great, but when it was time to buy, it was one thing after another in unexpected inconveniences and misportrayed information from the sales rep. There were several times when we asked question one thing after another in unexpected inconveniences and misportrayed information from the sales rep. There were several times when we asked questions (like a reflector getting fixed before driving away after purchase, windshield crack being fixed, title being mailed later and didn’t receive an answer multiple times, then were told it could be taken care of before we drove off, only to find out in the 11th hour that we’d have to come back 3 separate times to resolve each issue. The windshield guy ended up coming out to the house to fix, but we still made 3 trips back to the dealer to get things fixed and finalize the title. The sales rep didn’t seem to understand how off putting that was and didn’t really take ownership of the problem. Deflected, offered proof to of things we weren’t even concerned about, but never really tried to make it right. It felt like she made the sale and didn’t really care what happened after that bc she got her commission. Said that wasn’t her goal, but didn’t do anything to demonstrate otherwise. More

by Ft Verified Customer Verified Customer

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Tyler made the whole process quick and easy. From beginning to end, we were treated with courtesy and respect. Would definitely recommend Subaru of Gwinnett to others. From beginning to end, we were treated with courtesy and respect. Would definitely recommend Subaru of Gwinnett to others. More

by TANDLM Verified Customer Verified Customer

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The absolute best dealership I have ever bought a car from! I will now recommend to all my friends. from! I will now recommend to all my friends. More

by TAMHARGRAVE Verified Customer Verified Customer

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