Stuart McKenry

Bought a used '22 F250 and nothing about the entire process has been handled professionally except the negotiation. I had to return to the dealership twice (hour drive) just to pick up the truck which process has been handled professionally except the negotiation. I had to return to the dealership twice (hour drive) just to pick up the truck which was not completely ready to deliver. I have been asking for over a month for items to be fixed as listed in "we owe" with no responses from sales staff. Shop somewhere else and save yourself the headache!! More

by TxAg06 Verified Customer Verified Customer

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Ryan my sales rep as well as Juan Perez + ALL folk that work @ Randall Reed's Planet ford was AWESOME - Great job and I will be back work @ Randall Reed's Planet ford was AWESOME - Great job and I will be back More

by copper2369 Verified Customer Verified Customer

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Great service and Rey was very easy to work with as a salesman. They got me in and out quickly salesman. They got me in and out quickly More

by lancelawrence72 Verified Customer Verified Customer

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Dealership is clean and organized. The service at Randall Reed was very quick and friendly. The service at Randall Reed was very quick and friendly. More

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They are amazing, great customer service and the employees are awesome, very helpful, and making sure us as customers are well served employees are awesome, very helpful, and making sure us as customers are well served More

by martinadiaz540 Verified Customer Verified Customer

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No hassle, found the answer to every question. After in person visit, sales person was extremely responsive to questions we forgot to ask while there. Sales person allowed/ suggested things we cou After in person visit, sales person was extremely responsive to questions we forgot to ask while there. Sales person allowed/ suggested things we could do over the phone in order to save time at purchase. More

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Ken Riley was real good but when it came to finalizing on an AVAILABLE truck it went down hill. When the truck was delivered set up was poor an AVAILABLE truck it went down hill. When the truck was delivered set up was poor More

by RMCONELL Verified Customer Verified Customer

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My overall experience at this dealership was below average, earning them only two stars. While Pamela in the used cars department was excellent and a pleasure to work with, my positive experience ende average, earning them only two stars. While Pamela in the used cars department was excellent and a pleasure to work with, my positive experience ended there. Upon my first call, I was directed to a new-sales person who seemed to split the commission with Pamela. He failed to return my call as promised, forcing me to follow up to confirm the vehicle's availability. When I arrived, he was nowhere to be found, leaving Pamela to assist me. The test drive and negotiations were just average. As part of the deal, I was promised a full gas tank and a vehicle detail, but I left with no gas. Additionally, I paid extra to have body damage on two doors repaired. While the repair was satisfactory, they neglected to reinstall the side step. I had to return two days later to have it fixed, enduring a three-hour wait without receiving yet again a promise of gas for my trouble. In summary, while Pamela was a standout, the dealership's poor follow-through, attention to detail, and communication left much to be desired. I would recommend Pamela, but I will not buy another car from this location if a comparable option is available elsewhere. I cannot recommend this dealership due to their lack of professionalism and commitment to customer service. More

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The car pro team @ Randall Reeds planet ford was awesome My Sales reps Ryan & JUAN Perez. Were great, patient and made sure all my wants and needs in a new truck was met. As I walked around the dealership My Sales reps Ryan & JUAN Perez. Were great, patient and made sure all my wants and needs in a new truck was met. As I walked around the dealership I witnessed very happy people - that comes from the owner, the GM AND SALES MANAGER GREAT JOB - I will only buy my future ford products from RYAN REEDS PLANET FORD More

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Great dealership AAA++++ Recommend them for your next purchase. Great staff very Knowledgeable. Buy your next vehicle from them purchase. Great staff very Knowledgeable. Buy your next vehicle from them More

by bochgard Verified Customer Verified Customer

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