Steven Reinhardt

### **Extremely Poor Service and Unacceptable Handling of Flood Damage** My experience with Kia of Port Charlotte has been a nightmare, and I am writing this to warn other customers. I bought Handling of Flood Damage** My experience with Kia of Port Charlotte has been a nightmare, and I am writing this to warn other customers. I bought a vehicle from this dealership specifically for the 100,000-mile warranty, expecting peace of mind for the next decade. Instead, I have been met with incompetence, disrespect, and a refusal to honor their work. Shortly after purchasing the car, my wife drove through a flooded street. Insurance covered the engine replacement, which was performed by a mechanic at Kia of Port Charlotte. This is where the issues began. 1. **Faulty Flood Damage Assessment:** The mechanic's initial estimate was severely lacking. They only replaced the engine and failed to properly inspect the vehicle for other flood-related damage. 2. **Transmission Failure:** Less than a month later, the transmission failed. After significant argument and resistance from the dealership, they finally agreed to fix it, acknowledging that it was part of the original flood damage they should have addressed. 3. **Sensor and Wiring Issues:** A year later, multiple sensors began to fail due to corrosion. When I returned to the dealership, they claimed this was a new flood-related issue and insisted that I file a claim with my now-lapsed insurance, essentially pushing the financial burden onto me. A competent mechanic would have checked the wiring harness for corrosion during the initial repair, preventing this from happening. Kia of Port Charlotte's mechanics performed a bare-minimum, negligent repair, and I am now paying the price. The staff has been **incredibly disrespectful**, ignoring my calls and treating me like I am an idiot. This dealership's service department is unprofessional, dishonest, and fails to stand behind its work. What should have been a single insurance claim has turned into an ongoing financial and emotional burden, all because of their incompetence. Do not trust them with your vehicle. More

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Excellent service as always car is running great and windshield wipers are working better. Thank you windshield wipers are working better. Thank you More

by ARECORD67 Verified Customer Verified Customer

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Love my Kia of Port Charlotte. Excellent staff!! I always feel taken care of. I have bought 2 vehicles from Ted Castelo and will continue to purchase from Kia in the future. Excellent staff!! I always feel taken care of. I have bought 2 vehicles from Ted Castelo and will continue to purchase from Kia in the future. More

by SherylB Verified Customer Verified Customer

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Easy to get service appointments. Service is good and service advisors helpful. There seems to be a minimal amount of upselling and I like the videos from the mechanics while reviewi Service is good and service advisors helpful. There seems to be a minimal amount of upselling and I like the videos from the mechanics while reviewing of the car's service needs.. More

by richhope2 Verified Customer Verified Customer

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The dealership was very accommodating with getting everything done in a timely manner. Unfortunately had to make 2 trips there to get the work done for a known issue. everything done in a timely manner. Unfortunately had to make 2 trips there to get the work done for a known issue. More

by HOOPER.JOE16 Verified Customer Verified Customer

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This is my third vehicle I purchased through Bill , the experience is always great and I know I’m getting the best deal for my money . experience is always great and I know I’m getting the best deal for my money . More

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leslie in service always has a great friendly attitude and takes care of business right away. and the videos they shoot of your car are very helpful. keep up the great work! and takes care of business right away. and the videos they shoot of your car are very helpful. keep up the great work! More

by STERNCONST Verified Customer Verified Customer

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The service was great fast and eficent, Always go to kia for the best service for the best service More

by matt Verified Customer Verified Customer

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Staff are very helpful and service is prompt, very satisfied with the service. Highly recommendable. satisfied with the service. Highly recommendable. More

by dilan_0818 Verified Customer Verified Customer

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I have received prompt service and the staff has been great in keeping me informed about the work being performed on my car. great in keeping me informed about the work being performed on my car. More

by DHOCKNEY172 Verified Customer Verified Customer

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