Steven Browder

Very disappointed. My car was at this service center for over 3 weeks. Two of those weeks it was waiting for a battery to arrive. It is amazing that a Genesis designate My car was at this service center for over 3 weeks. Two of those weeks it was waiting for a battery to arrive. It is amazing that a Genesis designated service center cannot get parts or have parts on hand. When the appointment was made, the service staff was made aware that a battery would be needed. I wa not informed at that time that batteries took 2 weeks to arrive. During the three stent I had to keep asking for updates instead of being kept informed. I have to bring my Genesis to this dealership because the Genesis dealership in my town was closed. I find this dealership very hard to work with. More

by mahooksuga85 Verified Customer Verified Customer

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The Genesis part of the dealership is terrible. Shop doesn’t seem to have the necessary training for EVs. Additionally the Owner doesn’t seem to keep the upfront personnel. Having a different pe Shop doesn’t seem to have the necessary training for EVs. Additionally the Owner doesn’t seem to keep the upfront personnel. Having a different person each time you come in is unfortunate. There is an expectation with the Genesis brand that service will be exceptional. I would settle for competent. I will not buy another Genesis until there are more dealerships available. Unfortunate because the car is great but not worth the hassle of getting it serviced. Maybe the new dealership in Roger’s, AR will be an option. More

by SHARON.PODIN Verified Customer Verified Customer

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Steven Browder was very helpful and made the process smooth. Overall, it was a good experience with him. smooth. Overall, it was a good experience with him. More

by k.pittser Verified Customer Verified Customer

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Everyone has been great from Zander in Sales to Brant in Finance to Steven and everyone in Service. GV70 is awesome! Love it! Genesis manager made a really poor call in my opinion by refusing to cover a pai Finance to Steven and everyone in Service. GV70 is awesome! Love it! Genesis manager made a really poor call in my opinion by refusing to cover a paint related issue that cost me $250 personal cash to resolve! Week one of ownership! Just plain shortsighted management! More

by radllc2018 Verified Customer Verified Customer

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Comunicación, especially by phone, is practically non existent. I needs a serious upgrade. Also information on progress could be better. Maybe also little more expedient service overall. existent. I needs a serious upgrade. Also information on progress could be better. Maybe also little more expedient service overall. More

by belanna47 Verified Customer Verified Customer

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To experience, no promotion and maintenance so so . Everything is extra payment. I am not happy Everything is extra payment. I am not happy More

by sandrozevallos Verified Customer Verified Customer

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Very professional service department and personnel! Each communication is great results! Thank you, Hyundai for serving my needs! Each communication is great results! Thank you, Hyundai for serving my needs! More

by floppyearsfarm08 Verified Customer Verified Customer

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I have always had a good experience with them. They always go over and beyond by providing recommendations and resources that they have. Staff is always friendly and waiting area clean along with They always go over and beyond by providing recommendations and resources that they have. Staff is always friendly and waiting area clean along with they provide snacks and a place to catch up on work or charge your phones. More

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Professional and smooth Genesis and Steven were extremely professional and the process was smooth. My overall experience was excellent. professional and the process was smooth. My overall experience was excellent. More

by Madmax1 Verified Customer Verified Customer

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On time and eager to please Done ? ? Steven was professional and knowledgeable and informative. ? Steven was professional and knowledgeable and informative. More

by mickleslie56 Verified Customer Verified Customer

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