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Steve Vigil

Overview Reviews (299) Inventory (623)

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Steve Vigil

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Steve Vigil

Service Director

Reliable Nissan

9951 Coors Boulevard Northwest
Albuquerque, NM 87114

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4.0

299 Reviews

Overview Reviews (299) Inventory (623)

4.0

299 Reviews

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299 Reviews of Steve Vigil

December 10, 2024

Dealership Rating

Employee Rating

Friendly and dependable. Always take good care of my vehicle and ensure it is clean and ready to go. Always take good care of my vehicle and ensure it is clean and ready to go. More

by tigallegos16

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ramon Mendoza, Nick Anaya, Manny Garcia , Dillon in Service department

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Dec 11, 2024 -

Reliable Nissan responded

Thanks for the fantastic review! We're thrilled to hear you find our service friendly and dependable. It's our priority to keep your vehicle in top shape. Looking forward to seeing you again soon!

December 09, 2024

Dealership Rating

Employee Rating

Only one thing is? I was told one thing and they ended up doing something else different. I was given a price that they were going to charge me and when l came to pick I was told one thing and they ended up doing something else different. I was given a price that they were going to charge me and when l came to pick up my suv the price was bigger then what l was told? Next time be honest about the cost. More

by RAYMONDSANDOVAL60

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Manny Garcia

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Dec 10, 2024 -

Reliable Nissan responded

We strive to be transparent and ensure every detail is clear from the start, so it's disappointing to know we fell short of that expectation in your case. For further assistance and to address any lingering concerns, please reach out to Beverly Woodhull, our Customer Relations Director, at 623-666-8577.

December 08, 2024

Dealership Rating

Employee Rating

Great dealer. Customer service is friendly. They provided a Lyft service for long repair hours. I didn’t use it this time but have used it in the past. Had a good Customer service is friendly. They provided a Lyft service for long repair hours. I didn’t use it this time but have used it in the past. Had a good experience overall More

by Jorge

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ramon Mendoza, Nick Anaya, Manny Garcia

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Dec 10, 2024 -

Reliable Nissan responded

Thanks, Jorge! We're thrilled to hear you had a great experience with us. Our team is dedicated to providing exceptional service, and we're glad you appreciated the Lyft option. We look forward to serving you again in the future!

December 07, 2024

Dealership Rating

Employee Rating

I was ripped off for 1300. 00 and my car is not fixed. I spoke to the Manager Steve and he did not help me. They cheated me and I will be filing a formal complaint against this 00 and my car is not fixed. I spoke to the Manager Steve and he did not help me. They cheated me and I will be filing a formal complaint against this company. More

by KTAMINICH

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Nick Anaya

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Dec 09, 2024 -

Reliable Nissan responded

We sincerely apologize for the frustration you've encountered, and we understand how upsetting it can be when expectations are not met. We want to make sure you are taken care of, and that your concerns are fully addressed. Please reach out to Steve Vigil, our Service Director, directly at Svirgil@vtaig.com so we can better understand the situation.

December 07, 2024

Dealership Rating

Employee Rating

Nice job got it done right away good communication will go there again.also good hours. go there again.also good hours. More

by Joeescudero

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ramon Mendoza

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Dec 09, 2024 -

Reliable Nissan responded

Thanks for the awesome feedback! We're thrilled to hear you had a positive experience with our team and appreciate your recognition of our communication and hours. We look forward to seeing you again soon!

December 05, 2024

Dealership Rating

Employee Rating

Got the run around with everyone I dealt with. Felt like I was taken advantage of and that I was not given the respect that a consumer deserves. Felt like I was taken advantage of and that I was not given the respect that a consumer deserves. More

by matthew.murillo23

Verified Customer

Recommend Dealer

Other Employees Tagged: Ramon Mendoza, Nick Anaya, Manny Garcia , Marissa

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Dec 09, 2024 -

Reliable Nissan responded

We're truly sorry to hear about your experience and understand your frustration. We take customer concerns very seriously and would like to make this right for you. Please contact Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com so we can address your concerns directly. Thank you for bringing this to our attention.

December 05, 2024

Dealership Rating

Employee Rating

Very pleasant and extremely helpful! ! I have Parkinson disease and felt very safe and will definitely be back for my car maintenance. ! I have Parkinson disease and felt very safe and will definitely be back for my car maintenance. More

by JNCEDUCATORS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 06, 2024 -

Reliable Nissan responded

Thank you so much for sharing your experience! We're glad to hear that you felt safe and well taken care of. We truly appreciate your trust in us, and we're here to assist with all your future car maintenance needs. If there's anything else we can do to make your visits even better, please don't hesitate to let us know!

December 03, 2024

Dealership Rating

Employee Rating

GREAT JOB. . didn’t take long to take in my vehicle. Explained everything and good service. . didn’t take long to take in my vehicle. Explained everything and good service. More

by CHAVEZSHEILANN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Manny Garcia

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Dec 04, 2024 -

Reliable Nissan responded

Thanks for the fantastic feedback! We're thrilled to hear you had a great experience and appreciated our service. We strive to provide quick and clear communication. Looking forward to seeing you again!

December 01, 2024

Dealership Rating

Employee Rating

Best customer service would recommend coming back outstanding performance.. I’ve had Nissan over 7 years. outstanding performance.. I’ve had Nissan over 7 years. More

by Pochoa2511

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ramon Mendoza, Nick Anaya, Manny Garcia

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Dec 02, 2024 -

Reliable Nissan responded

Thank you for your fantastic review! We’re thrilled to hear you’ve had such a positive experience with our customer service and performance. Your loyalty over the years means a lot to us. We look forward to welcoming you back soon!

November 30, 2024

Dealership Rating

Employee Rating

Service was great, everything is in working order thanks to mich for the great service! to mich for the great service! More

by CHRIS11ALB

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ramon Mendoza, Nick Anaya, Manny Garcia

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Dec 02, 2024 -

Reliable Nissan responded

Thanks, Chris! We're thrilled to hear you had a great experience. Mich is indeed a rock star! Your feedback motivates us to keep delivering top-notch service. Looking forward to seeing you again!

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