Steve Tuschen | Page 9

Walser Buick GMC Roseville responded

Thank you so much for your continued loyalty over the past 12 years — we truly value your trust and are grateful for your 5-star review. It means a lot to us that you've consistently chosen our team to care for your vehicle. We’re sorry to hear that your recent experiences haven’t met the standard you’ve come to expect. Your feedback about oil change pricing and the online scheduling process is important, and we’re actively working to improve both. Clear communication and fair pricing are priorities for us, and we want to ensure your future visits feel just as smooth and satisfying as they used to. Please don’t hesitate to reach out directly if there’s anything we can do to assist or make things right. We’re here for you and appreciate the opportunity to keep earning your trust.

Walser Buick GMC Roseville responded

Thank you so much for the fantastic review! We’re thrilled to hear that your service experience was quick and easy — that’s exactly what we strive for. It’s always a pleasure to serve you, and we’re grateful for your continued trust in our team.

Walser Buick GMC Roseville responded

Thank you for sharing your experience. I'm truly sorry to hear that we didn’t resolve your issue and that work was done against your instructions. That’s not the level of service we aim to provide, and I understand how frustrating this must have been. We’d appreciate the chance to make things right. If you’re willing, please reach out to Mike Trok Service Manager 651-604-1700 so we can better understand what happened and work toward a resolution. Your feedback helps us improve, and we hope to regain your trust.

Walser Buick GMC Roseville responded

Thank you so much for the 5-star review! We're thrilled to hear you feel well taken care of—that’s exactly what we strive for. Knowing you can trust us with your vehicle means the world, and we’re always here to keep things running smoothly. See you next time!

Walser Buick GMC Roseville responded

Thank you so much for your continued trust and loyalty! We’re honored that you’ve chosen Walser for not just one, but two vehicles in the past two years. Hearing that you're willing to make a 200+ mile round trip means the world to us—and it speaks volumes about our team’s commitment to delivering excellent sales and service. We truly appreciate you and look forward to welcoming you back for many miles to come!

Walser Buick GMC Roseville responded

Thank you for the fantastic 5-star review! We're so glad to hear your experience was courteous, timely, and that we fully resolved the issue. Your recommendation means a lot to us, and we look forward to helping you again whenever you need us!

Walser Buick GMC Roseville responded

Thank you for the thoughtful review and for choosing Walser for your Buick Envision—we’re glad you found the perfect blue! It’s great to hear you felt well cared for throughout the process. We understand how personal trade-ins can be, especially with a vehicle like your LaCrosse. Your feedback is truly appreciated and helps us continue improving. Enjoy every mile in your new Envision!

Walser Buick GMC Roseville responded

Thanks so much for the 5-star review! We're thrilled to hear that our service team makes your maintenance visits smooth and efficient. Quick check-ins and fast turnarounds are exactly what we aim for—glad we hit the mark! We appreciate your trust and look forward to keeping you road-ready every time.

Walser Buick GMC Roseville responded

Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our team. Providing friendly and efficient service is what we aim for, and it means a lot to know we hit the mark. We truly appreciate your support and hope to see you again soon!

Walser Buick GMC Roseville responded

Thank you for sharing your experience! We're so glad to hear everything was handled with transparency and efficiency. Making the trade-in and purchase process smooth and straightforward is exactly what we aim for, and it's great to know that came through during your visit. Enjoy your new vehicle — and thanks again for choosing us!