Steve Tuschen | Page 10

Walser Buick GMC Roseville responded

Thank you for the great feedback! We're so glad you found the dealership clean, inviting, and well-stocked with plenty of vehicles to explore. Creating a comfortable environment with a wide selection is exactly what we aim for, and it’s wonderful to hear that came through during your visit. We appreciate you stopping by and hope to see you again soon!

Walser Buick GMC Roseville responded

Congratulations on your new GMC truck! We're thrilled to hear that your purchase experience at Walser was smooth and that our sales team made you feel welcome. Your kind words mean a lot, and we’re grateful you chose us for such an exciting milestone. Enjoy every mile ahead — we’re here whenever you need us!

Walser Buick GMC Roseville responded

Thank you for bringing this to our attention. If your invoice shows a $200 overcharge and the car rental company has confirmed it, we absolutely want to help resolve this quickly and fairly. Please reach out to our service Manager Mike Trok 651-604-1700 We’ll investigate and work toward a prompt resolution. We appreciate your patience and look forward to making this right.

Walser Buick GMC Roseville responded

Thank you so much for the kind words! We're glad to hear that our team made the process smooth and stress-free, even from out of state. Clear communication and patience are things we take pride in, and it's great to know that came through during your experience. We truly appreciate your trust and hope you're loving your new vehicle!

Walser Buick GMC Roseville responded

Thank you so much for the wonderful review! We’re thrilled to hear that you felt cared for throughout your experience at Walser Buick GMC Roseville. Professionalism and kindness are values we hold close, and it means a lot to know they came through during your visit. Your feedback inspires our team to keep delivering exceptional service every day. We truly appreciate your support and look forward to welcoming you back again!

Walser Buick GMC Roseville responded

Thank you for taking the time to share your feedback. I’m truly sorry to hear about your experience and the frustration it caused. We strive to provide excellent service and communication, and it’s clear we fell short in your case. Your comments regarding the General Manager, Service Manager, and Service Advisor have been taken seriously and shared with our leadership team for immediate review. We’re committed to improving and ensuring that every customer feels heard and valued. If you’re open to it, we’d appreciate the opportunity to speak with you directly to better understand what happened and how we can make things right. Your satisfaction is important to us, and we’re grateful for the chance to learn and grow from your experience. Please contact Steve Tuschen 952-467-8633

Walser Buick GMC Roseville responded

Thanks for rating us 5 stars! We look forward to working with you at Walser Buick GMC Roseville again soon!

Walser Buick GMC Roseville responded

Thanks for taking the time to review us, Cathy! We look forward to working with you again soon!

Walser Buick GMC Roseville responded

We sincerely apologize for a less than 5 star experience. We'd like to speak with you directly about your recent visit. Please contact our Service Manager Mike Trok at your convenience. We look forward to speaking with you. Thank you.

Walser Buick GMC Roseville responded

Thank you for sharing your experience — we’re truly sorry to hear that your visit felt less than welcoming. That’s not the kind of environment we strive to create, and it’s disappointing to know we missed the mark on such an important moment. Your feedback is being shared with our team so we can address this directly. Every customer deserves to feel appreciated, especially when making such a significant purchase. We’re grateful for your business and would love the opportunity to provide a more positive experience in the future. Thank you again for bringing this to our attention.