Good communication with scheduling time to meet and look
at vehicle. Salesman was friendly and good at his job.
at vehicle. Salesman was friendly and good at his job.
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by jeffsievek
Verified Customer
Verified Customer
Oct 19, 2026 -
Walser Buick GMC Roseville responded
Thank you for the 5-star review! We’re glad scheduling a time to see the vehicle was easy and your salesperson was friendly and good at what he does. Clear communication and a no-hassle car buying experience are what we aim for at Walser Buick GMC Roseville. We’ll be sure to pass your kind words along, and thank you for choosing our team in Roseville, MN!
A great experience from sale to follow up.
Walser offered professional services and if anything was awry rectified the issue.
Walser offered professional services and if anything was awry rectified the issue.
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by kent.christensen
Verified Customer
Verified Customer
Other Employees Tagged:
Sales, sales management and service all very professional
Oct 19, 2026 -
Walser Buick GMC Roseville responded
Thank you for the 5-star review! We’re glad you had a great experience from the sale all the way through follow-up. When something isn’t right, we want to fix it quickly. That’s how a trusted dealership should treat its customers, and it’s what we work for at Walser Buick GMC Roseville. Thank you for choosing our team in Roseville, MN!
Was not impressed with how my issue with a headlight and
taillight issues were resolved.
taillight issues were resolved.
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by MIKE_EYE0
Verified Customer
Verified Customer
Service Price Transparency
Oct 19, 2026 -
Walser Buick GMC Roseville responded
We’re sorry your headlight and taillight repair didn’t end the way you expected. We’d like to understand what went wrong and make it right. Please call our Service Manager, Mike Trok, directly at 952-467-6976. He’ll review your visit personally and work with you on a solution. You deserve to leave the Walser Buick GMC Roseville service center in Roseville, MN confident the problem is fixed.
Awesome service and attention to completing the process
and being able to get financing completed.
and being able to get financing completed.
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by lori.lundgren
Verified Customer
Verified Customer
Oct 16, 2026 -
Walser Buick GMC Roseville responded
We’re glad our service and attention during your purchase and financing process for your new Buick Encore GX met your needs. Knowing that everything went smoothly means a lot to our team.
Walser Buick GMC Roseville Team
I test-drove a vehicle at Walser, and everything was
going well until I started hearing noises coming from the dashboard about halfway through the drive. I brought this to the salesperson’s attention, a
going well until I started hearing noises coming from the dashboard about halfway through the drive. I brought this to the salesperson’s attention, and they assured me they would look into it.
I was later told that the issue was not Walser’s responsibility because it was a Toyota Tundra and that I would need to take it to a Toyota dealership. After taking it to Toyota, they discovered a significant amount of corn inside the blower fan assembly. Unfortunately, this was not covered under any warranty.
I then returned to Walser to have the corn removed. While they did attempt to address the issue, I had to return a second time because the job had not been completed properly and corn was still left inside the system.
What made this experience even more frustrating was the lack of professionalism throughout the process. All the back-and-forth was already inconvenient, but the sarcastic attitudes and dismissive responses from employees made the situation that much worse.
Based on my experience, I would not recommend Walser to anyone looking to purchase a vehicle. I expected better customer service, accountability, and professionalism, and unfortunately, that was not what I received.
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by larsonk08
Verified Customer
Verified Customer
Oct 13, 2026 -
Walser Buick GMC Roseville responded
We’re very sorry. This is not the experience we want anyone to have at Walser Buick GMC Roseville. You told us about the noise during your test drive and trusted us to look into it. Instead, you got sent elsewhere, had to come back twice to get the job finished, and were met with sarcasm and dismissive answers. That’s not acceptable, and I apologize for all of it. Holding our team accountable is my responsibility. Please call me directly at 952-467-8633 so I can hear the full story and work with you on making this right.
Steve Tuschen, General Manager, Walser Buick GMC Roseville, Roseville, MN
Service was fine.
I hate that I am forced to write Fifteen words. Blah blah
I hate that I am forced to write Fifteen words. Blah blah
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by Gasguy
Verified Customer
Verified Customer
Service Price Transparency
Oct 12, 2026 -
Walser Buick GMC Roseville responded
Thank you for the 5-star review, and for putting up with the 15-word minimum! We appreciate you taking the time anyway. We’re glad your visit to the Walser Buick GMC Roseville service center went smoothly, and we hope to see you again for your next maintenance visit in Roseville, MN.
The experience was great.
The only thing is we have been waiting for a new trim piece, (been a month). When we called they had no,idea what piece was needed. They took a pi
The only thing is we have been waiting for a new trim piece, (been a month). When we called they had no,idea what piece was needed. They took a picture the day we bought it. We had to send another picture of the hail damage. Let’s hope we get it soon. Salesman was wonderful. Not sure who dropped the ball.
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by Jduellman
Verified Customer
Verified Customer
Oct 05, 2026 -
Walser Buick GMC Roseville responded
Thank you for the 5 stars and for the kind words about your salesperson! I'm sorry about the wait and the confusion on your trim piece. You shouldn't have had to follow up or send another photo. Our team should have reached out, and your installation should now be scheduled. We appreciate your patience and look forward to getting you taken care of.
Awesome customer service!
We had a great experience with buying a new vehicle! It was a very quick and easy process!
We had a great experience with buying a new vehicle! It was a very quick and easy process!
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by jeanotte79
Verified Customer
Verified Customer
Oct 05, 2026 -
Walser Buick GMC Roseville responded
Thank you for the 5-star review! We're so glad buying your new vehicle was quick and easy, and that our team took great care of you. Congratulations, and we look forward to seeing you for service.
Great new vehicle purchase experience!
Our salesman was professional and knowledgable. Vehicle selection was good, found exactly what we were looking for. After sale support for access
Our salesman was professional and knowledgable. Vehicle selection was good, found exactly what we were looking for. After sale support for accessories was well coordinated and nicely done.I would definitely recommend Walser!
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by jmiknayan
Verified Customer
Verified Customer
Oct 05, 2026 -
Walser Buick GMC Roseville responded
Thank you for the 5-star review and for recommending Walser! We're thrilled you found exactly what you were looking for and that the accessories came together smoothly after the sale. Congratulations on your new vehicle, and we look forward to seeing you for service.
Service team was easy to work with.
Scheduling was flexible and simple. Would return again if needed.
Scheduling was flexible and simple. Would return again if needed.
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by brandonmac833
Verified Customer
Verified Customer
Service Price Transparency
Sep 28, 2026 -
Walser Buick GMC Roseville responded
Our service team is pleased we could offer flexible, straightforward scheduling for the service on your GMC Canyon. Hearing that the process felt easy and that you’d return means a lot to us.
Walser Buick GMC Roseville Team