Excellent service!
They kept me up to date, I enjoyed the waiting area and popcorn. Service gentleman was very nice.
They kept me up to date, I enjoyed the waiting area and popcorn. Service gentleman was very nice.
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by homerzshellz
Verified Customer
Verified Customer
Service Price Transparency
May 29, 2026 -
Walser Buick GMC Roseville responded
Thank you for the five-star rating. It’s wonderful to hear our team kept you updated and that you enjoyed the waiting area and popcorn. We’re glad we could provide friendly service for your Buick Encore GX.
Walser Buick GMC Roseville Team
They do good work.
Haven't done me wrong. Pricing within reason... recommend to investigate their oil change packages.
Haven't done me wrong. Pricing within reason... recommend to investigate their oil change packages.
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by kaeck.anthony
Verified Customer
Verified Customer
Service Price Transparency
May 22, 2026 -
Walser Buick GMC Roseville responded
Thank you for highlighting the service on your GMC 3500. Steve and our team are pleased the oil change packages offered good value and that our pricing felt reasonable. We appreciate your recommendation and look forward to assisting with your future maintenance.
Walser Buick GMC Roseville Team
Car was very greasy inside on the floor mats and pedals
after picking it up. The car has leaked ever since then on my garage floor near my front driver tire. I tried to take it to the Walser in Brooklyn Pa
after picking it up. The car has leaked ever since then on my garage floor near my front driver tire. I tried to take it to the Walser in Brooklyn Park to check it out and they couldn’t find a leak but said they cleaned up a mess underneath. I had to pay for that “cleanup”. It still is leaking something. I will need to come back there to get it looked at but don’t want to be charged a “cleanup” again.
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by Buick
Verified Customer
Verified Customer
Service Price Transparency
May 19, 2026 -
Walser Buick GMC Roseville responded
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your vehicle was handed over with greasy floor mats and pedals, and we completely understand your frustration regarding the ongoing leak on your garage floor. This certainly does not reflect our standards for vehicle preparation or guest care. While we are glad our sister store in Brooklyn Park attempted to clear up the residue underneath, it is clear that the root cause of the leak has not been resolved. Your safety and peace of mind are our top priorities, and we want to make this right for you immediately. Our Service Manager would like to personally coordinate bringing your vehicle into our Roseville location to perform a definitive inspection, identify the exact source near the front driver's tire, and ensure the interior is properly detailed. Please contact us Mike Trok directly at 952-467-4976 so we can fast-track this for you.
The dealership was great to work with they had exactly
what we were looking for very friendly nice knowledgeable
what we were looking for very friendly nice knowledgeable
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by csoverland
Verified Customer
Verified Customer
May 18, 2026 -
Walser Buick GMC Roseville responded
We love hearing this! Thank you for sharing your experience with us. Our goal is always to provide a friendly, knowledgeable, and pressure-free environment, so it’s wonderful to know we hit the mark for you. We appreciate your business and look forward to taking care of you for years to come!
They are Over priced and they didn’t show us how anything
worked in the vehicle
worked in the vehicle
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by jruotsala
Verified Customer
Verified Customer
May 11, 2026 -
Walser Buick GMC Roseville responded
Thank you for sharing your feedback. We’re sorry to hear that you felt rushed during the delivery of your new vehicle and that our pricing didn't meet your expectations. We always want our guests to feel confident and fully informed about their investment. We would love the chance to make this right. Our team is happy to schedule a dedicated one-on-one session to go over any feature of your new vehicle and answer any questions you have. Please reach out to us at 651-604-17000 so we can set that up for you. We value your business and hope to provide a better experience moving forward.
I always have a good experience when taking the car in
for maintenance. Their customer service is excellent!
for maintenance. Their customer service is excellent!
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by JUDYVANB1
Verified Customer
Verified Customer
Service Price Transparency
May 10, 2026 -
Walser Buick GMC Roseville responded
Steve and our team are pleased that taking your Buick in for maintenance has been a positive experience. We’re happy our customer service stood out. Thank you for sharing your feedback.
Walser Buick GMC Roseville Team
Great dealership, beautiful facility.
Excellent sales associate, very knowledgeable and extremely helpful. I was particularly appreciative of obtaining my license plate at the time of pur
Excellent sales associate, very knowledgeable and extremely helpful. I was particularly appreciative of obtaining my license plate at the time of purchase. Thank you!
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by davidgingold2004
Verified Customer
Verified Customer
May 02, 2026 -
Walser Buick GMC Roseville responded
Thank you so much for the 5-star review! We’re thrilled to hear you enjoyed our facility and that our team’s knowledge made your experience smooth. We know how much of a hassle DMV trips can be, so we love being able to provide your license plates right on the spot. Enjoy your new ride!
Awsome professional dealer ship would recommend it to
anyone to try out walser has the best techs out there on the automotive industry
anyone to try out walser has the best techs out there on the automotive industry
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by lcampbell9
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Josh olson
Apr 25, 2026 -
Walser Buick GMC Roseville responded
Thank you so much for the 5-star shout-out! We take a lot of pride in having the best techs in the industry, and it’s awesome to hear that their professionalism and expertise made an impression on you. We truly appreciate the recommendation and look forward to taking care of you and your vehicle next time!
Never buy a vehicle from this dealer and use the service.
Never leave or forget your valuables in your vehicle during the service. I regret buying my GMC from this dealer.
Never leave or forget your valuables in your vehicle during the service. I regret buying my GMC from this dealer.
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by Osman YILDIRIM
Service Price Transparency
Apr 24, 2026 -
Walser Buick GMC Roseville responded
We sincerely appreciate you taking the time to speak with our General Manager, Steve Tuschen, regarding this serious matter. As Steve mentioned during your conversation, we are currently conducting a thorough internal review to investigate your concerns. We take the security of our guests' property very seriously and appreciate your patience while we complete this process. If you have any further questions in the meantime, please feel free to reach back out to Steve directly at 952-467-8633.
I had an extremely disappointing experience with this
dealership and would strongly advise others to think twice before bringing their vehicle here.
My GMC needed a transmission replacement at just 90
dealership and would strongly advise others to think twice before bringing their vehicle here.
My GMC needed a transmission replacement at just 90,000 miles, which is already frustrating on its own—but being charged over $10,000 for the repair was completely unreasonable. To make matters worse, the dealership did not provide a loaner vehicle during the process, leaving me without reliable transportation for an extended period.
The service itself was even more frustrating. Communication was poor, and I constantly felt like I had to chase them down for updates. At no point did I feel like a valued customer—instead, I felt overlooked and unimportant. On top of that, they seemed to nickel-and-dime me for every little thing, adding unnecessary charges wherever possible.
Overall, this experience has completely turned me off from the GMC brand. Between the costly failure at relatively low mileage and the lack of care and professionalism from the dealership, I would not recommend either to anyone.
If you’re considering buying or servicing a vehicle here, I’d strongly encourage you to look elsewhere.
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by marcusvpaulson
Verified Customer
Verified Customer
Service Price Transparency
Apr 24, 2026 -
Walser Buick GMC Roseville responded
We sincerely apologize for the experience you had with your transmission replacement. We understand how frustrating it is to deal with a major repair at 90,000 miles, and it is clear we fell short of the high standards for communication and transparency we strive to provide. We take your feedback regarding the cost and our service process seriously, and we would appreciate the opportunity to discuss this with you directly to address your concerns. Please reach out to our General Manager, Steve Tuschen, at 952-467-8633 so he can personally look into your case.
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