I’m not sure the issue lies with the dealership or the
product they sell. But having to make return trips for repairs is very annoying. I made a request to have the last repair be done at the Bloomington
product they sell. But having to make return trips for repairs is very annoying. I made a request to have the last repair be done at the Bloomington location, closer to my home. They couldn’t accommodate me. So I had to drive farther away for repairs. Luckily, I purchased the warranty because I’ve had to have several repairs to this vehicle. I will not purchase another Buick.
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by phatcities
Verified Customer
Verified Customer
Service Price Transparency
Dec 06, 2025 -
Walser Buick GMC Roseville responded
Thank you for sharing your feedback. We’re sorry to hear about the inconvenience you’ve experienced with multiple repairs and the difficulty in accommodating your location request. We understand how frustrating this can be and appreciate your patience throughout the process. Your comments will be shared with our team to explore ways we can improve flexibility and overall customer experience. If you’d like to discuss this further, please reach out to Mike Trok 651-604-1700 directly—we’d love the chance to assist you.
Great customer service definitely would recommend to
anyone looking for a good friendly dealership. Thank you
anyone looking for a good friendly dealership. Thank you
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by areuts25
Verified Customer
Verified Customer
Dec 02, 2025 -
Walser Buick GMC Roseville responded
Thank you so much for your 5-star review! We’re thrilled to hear you had a great experience and found our team friendly and helpful. Your recommendation means the world to us, and we look forward to serving you again in the future. If you ever need anything, don’t hesitate to reach out!
Other than my sales agent, I’m seeing poor customer
service skills among the staff.
For example, I was pre-approved for a 7 year loan with my credit union. While working with the finance manager to
service skills among the staff.
For example, I was pre-approved for a 7 year loan with my credit union. While working with the finance manager to obtain my loan with one of Walser’s banks, the finance manager decided I wanted a 6 year loan without consulting me or showing me my different payment options along with the terms of the loan. The customer should be able to pick which loan they want.
Another example is the service manager. I purchased a used vehicle with 12,000 miles. The rear tires showed excessive wear compared to the front tires. I was only offered excuses as to why that was including the previous owner failing to rotate the tires. Good customer service would have been to rotate the tires to help fix the issue but he wouldn’t do it.
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by Pwschray
Verified Customer
Verified Customer
Other Employees Tagged:
Anna Cary
, Mike Trok
Dec 02, 2025 -
Walser Buick GMC Roseville responded
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and appreciate you bringing these concerns to our attention. It’s never our intention to make the process feel unclear or frustrating, and we understand how important transparency and customer choice are when it comes to financing options. We also regret that your service experience did not meet expectations.
Your comments will be shared with our management team so we can address these issues and improve. If you’re willing, we’d appreciate the opportunity to discuss this further and make things right. Please reach out to us directly to our General Manager Steve Tuschen 952-467-8633
They had the truck I was looking for and Daniel was very
helpful and made the purchase easy and pleasant.
helpful and made the purchase easy and pleasant.
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by roersland
Verified Customer
Verified Customer
Dec 01, 2025 -
Walser Buick GMC Roseville responded
Thank you for the great review! We’re thrilled to hear we had the truck you were looking for and that Daniel made the process easy and pleasant. Providing helpful, stress-free service is what we strive for every day.
We appreciate your business and look forward to helping you again in the future!
We would buy from them again.
Probably a terrain next time in about a year.
Probably a terrain next time in about a year.
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by Boomer040
Verified Customer
Verified Customer
Dec 01, 2025 -
Walser Buick GMC Roseville responded
Thank you for the great review! We’re thrilled to hear you’d buy from us again—that means a lot. When you’re ready for that Terrain next year, we’ll be here to make the process just as smooth and enjoyable.
We appreciate your business and look forward to helping you again in the future!
Great experience again.
3rd truck. My son has purchased 3 from Walser. Keep up the great service!
3rd truck. My son has purchased 3 from Walser. Keep up the great service!
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by iverdog
Verified Customer
Verified Customer
Dec 01, 2025 -
Walser Buick GMC Roseville responded
Thank you for the amazing feedback! We’re honored to have earned your trust for three trucks and to know your son has purchased three as well—that loyalty means so much to us. Providing great service every time is what we strive for, and we’re thrilled to hear we’ve delivered.
We look forward to continuing to serve you and your family for many more vehicles to come!
Great dealing with everyone.
Still waiting for my splash guards though. It has been one month on November 30th. Hope they come soon.
Still waiting for my splash guards though. It has been one month on November 30th. Hope they come soon.
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by JALYNCH18
Verified Customer
Verified Customer
Other Employees Tagged:
Daniel, Nick and Noah
Dec 01, 2025 -
Walser Buick GMC Roseville responded
Thank you for the great review! We’re happy to hear you had a positive experience with our team. We appreciate your patience regarding the splash guards and understand how frustrating the delay can be. We’ll check on the status right away and keep you updated to ensure you receive them as soon as possible.
Thank you again for your business—we look forward to seeing you soon!
Friendly knowledgeable salesperson- no pressure - fair
trade in price. Great price on vehicle I purchased
trade in price. Great price on vehicle I purchased
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by lisahuppert
Verified Customer
Verified Customer
Nov 28, 2025 -
Walser Buick GMC Roseville responded
Thank you for the fantastic review! We’re thrilled to hear that your salesperson provided friendly, knowledgeable service with no pressure. It’s great to know you felt confident with your trade-in value and the price on your new vehicle—that’s exactly the experience we strive to deliver.
We appreciate your business and look forward to serving you again in the future!
Great experience!
Purchased vehicle online then drove 4 hours to pick up at dealership. Sales team pleasant.
Purchased vehicle online then drove 4 hours to pick up at dealership. Sales team pleasant.
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by bciancio1
Verified Customer
Verified Customer
Nov 25, 2025 -
Walser Buick GMC Roseville responded
Thank you for sharing your experience! We’re glad to hear the online purchase process went smoothly and that our sales team made your visit pleasant. Driving four hours is a big commitment, and we truly appreciate you choosing us for your vehicle purchase. If there’s anything we can do to make your next experience a 5-star one, please let us know—we’d love the opportunity!
Purchased vehicle with remote key not working.
Making it customers problem. Hard to do business with
Making it customers problem. Hard to do business with
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by Rian0
Verified Customer
Verified Customer
Other Employees Tagged:
Claudia
Nov 25, 2025 -
Walser Buick GMC Roseville responded
We’re very sorry to hear about your experience. A remote key issue should never feel like your problem to solve, and we understand how frustrating that must be. Our goal is to make every purchase smooth and worry-free, and it’s clear we fell short.
Please reach out to us directly at General Manager Steve Tuschen 952-467-8633 so we can review your situation and work toward a resolution. Your feedback is important, and we’d appreciate the chance to make this right.
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2 yrs, 6 mos
