Steve Rittter | Page 7

Good service I would refer to others and have. Steve was very helpful with my truck and it’s needs. I always come to this dealership for my service because of the I would refer to others and have. Steve was very helpful with my truck and it’s needs. I always come to this dealership for my service because of the customer service and good value! More

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recall services and oil change this place is my go to place for all my truck services. the staff are very professional and the services you get is top notch. i initially went in for this place is my go to place for all my truck services. the staff are very professional and the services you get is top notch. i initially went in for a recall service and i got more done on my truck by the time i got out. the best part is i got all of it for free. oil change, tire rotation plus more. oh and i get a free car wash whenever i want one. you won’t find many places that’ll hook you up like this. highly recommend this dealership. More

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Routine Service & Warranty Repair Came in for routine service, I mention 1 issue they thoroughly checked found failing part & replaced under warranty! I was amazed they had part in sto Came in for routine service, I mention 1 issue they thoroughly checked found failing part & replaced under warranty! I was amazed they had part in stock, most places wouldn’t, as always the service department shines! More

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Easy process great service Steve was prompt to returning my calls and worked hard to get me my jeep back quickly as soon as the service was completed m Steve was prompt to returning my calls and worked hard to get me my jeep back quickly as soon as the service was completed m More

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Service Dept. is the best Service Advisor Steve Ritter is honest and great to work with. I have a Hyundai Sonata that has a Ford Service plan. I went to two Hyundai dealerships Service Advisor Steve Ritter is honest and great to work with. I have a Hyundai Sonata that has a Ford Service plan. I went to two Hyundai dealerships and they don't know what customer service is. Steve told me to bring my vehicle in and he had no issues completing an oil change and tire rotation under the agreement. So easy to work with Steve. Thanks for knowing how to keep your customers happy. More

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Leadership The Key to Great Service! Mike Catron sets the tone, Dwayne, Steve & Joe execute flawlessly Great Customer Service! I could have bought my Grand Cherokee at half a dozen dealer Mike Catron sets the tone, Dwayne, Steve & Joe execute flawlessly Great Customer Service! I could have bought my Grand Cherokee at half a dozen dealers closer to my house, but none have service at this level! The Ourisman team has earned my trust! Nobody touch’s my cars but Matt my Mechanic! Plus the Tire match deals make it so convenient! More

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Great! Fred in sales awesome to deal with. Steve Ritter and Mke Catron makes sure the service is done correctly the first time. I highly recommend this deale Fred in sales awesome to deal with. Steve Ritter and Mke Catron makes sure the service is done correctly the first time. I highly recommend this dealer! More

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Recall review I was very pleased with the way Ourisman service handled the recall. Making an appointment was very easy. I was treated with professionalism when I ar I was very pleased with the way Ourisman service handled the recall. Making an appointment was very easy. I was treated with professionalism when I arrived. It actually took 30 minutes less than anticipated and I was on my way. Makes me wish I had purchased the vehicle from them More

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Great Service! Dropped Jeep for an oil change the night before and it was ready for pickup before work the next day! I really appreciate the service team working Dropped Jeep for an oil change the night before and it was ready for pickup before work the next day! I really appreciate the service team working to accommodate my schedule! More

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Forgotten customer Didn’t touch car on date of appointment (7 September) despite having car all day. Did not return phone calls (four) and had to go to dealer to find ou Didn’t touch car on date of appointment (7 September) despite having car all day. Did not return phone calls (four) and had to go to dealer to find out they didn’t touch the car. Service to include AWD warning light, new key fob, and tire balancing. On next work day, 10 September (dealer had car over a weekend) diagnosed issue and requested I pay for parts to be ordered and would call when parts were in, around 3-4 days. I picked up the car, paid for the parts, and found tires were not balanced, something I took care of separately. After a week (18 September) I called the parts department to find the parts were in. I scheduled an appointment for 21 September to finish the job. Work was completed on time. When picking up the car I found the bill to be more than anticipated ($300 more). I paid the bill and asked to speak to the manager. There were multiple notices on the intercom for the manager as well as to have someone pull my car around. After waiting for 15 minutes neither the manager or the car showed up. I asked for the manager to call me and where car was located. Car wasn’t in location provided so got an unguided tour of the dealership before finding my car. Manager did not call but service rep did on 22 September. He was unaware of initial issue of car not being touched or phone calls returned. Did acknowledge issue with no return call on parts but said tied to a call center and said he made the decision on not balancing the tires. He didn’t understand the misquote on price and apologized for car pickup issues. Offered to provide a free car detail which I declined. After spending over $3500 in service at this dealer over the past two years, they failed here. More

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