Steve Rittter

I am extremely disappointed with the service we have received from Ourisman regarding our Jeep Grand Wagoneer. We brought our Wagoneer in on August 23 for a rattling noise. During that visit, an oil received from Ourisman regarding our Jeep Grand Wagoneer. We brought our Wagoneer in on August 23 for a rattling noise. During that visit, an oil change we DID NOT request or authorize was added to our service, and we were charged approximately $200, even though the vehicle had just received an oil change in July. We were told we would need to return another day for the rattling to be diagnosed. The very next day, August 24, the engine overheated and had to be TOWED back to Ourisman. We were initially told the repair would take 1–3 days. It has now been over a week. We have called almost daily and repeatedly struggled to get updates or reach anyone in the service department. We were told the necessary part arrived Friday morning, August 29, and that the vehicle would be ready August 31. We have now been told September 1. Neither Ourisman nor Jeep/Wagoneer has provided us with a loaner or rental vehicle. We are a disabled veteran couple raising three children, including children with special needs, who just started school. Being left with one vehicle for our household has created a significant hardship for school, appointments, activities, and daily responsibilities. The lack of communication, changing timelines, inability to reach management, unauthorized charge, and lack of transportation assistance are unacceptable. A Grand Wagoneer is marketed as a premium vehicle with a premium ownership experience. This has been anything but premium. We are asking Ourisman and Jeep/Wagoneer to immediately provide a rental or loaner until our vehicle is ready, address the unauthorized oil change charge, and have a manager contact us directly. We should not have to continuously chase the dealership for basic communication and assistance while our vehicle remains in their possession. More

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My experience was great and worryfree with the maintenance of my jeep grand Cherokee. Doug was knowledgeable and provided top notch customer care. maintenance of my jeep grand Cherokee. Doug was knowledgeable and provided top notch customer care. More

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Very professional and delivered when promised. Great experience! I will highly recommend if someone asks me Great experience! I will highly recommend if someone asks me More

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Needed some extended warranty work and a new Jeep dealer since Service Manager brother-in-law had retired. Part needed to be ordered, but came in quickly and Steve Ritter helped get the repair done while w since Service Manager brother-in-law had retired. Part needed to be ordered, but came in quickly and Steve Ritter helped get the repair done while we were out of town. Happy with the experience. Minor complaints: 1) No loaner vehicles available (and only to buyers from them), and 2) after driving home, found they’d caused a reset of the dashboard settings (possibly factory defaults?), and it was difficult getting back to our displays (mileage, MPG, etc.). To my wife, that was as bad as after an oil change finding the provider had not reset the Oil Change warnings. More

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Excellent customer service by the advisor team. Scheduling is easy, efficient, and with a high level of professionalism (they track quality). Service advisors are highly communicative and knowledge Scheduling is easy, efficient, and with a high level of professionalism (they track quality). Service advisors are highly communicative and knowledgeable, the work performed is great, and the checkout staff are always pleasant. We’ve been coming here for 11 years and have never been disappointed! More

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Courteous Staff, Happy with the quality service and will continue to take my Ram to Ourisman for maintenance. No complaints. continue to take my Ram to Ourisman for maintenance. No complaints. More

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Excellent treatment at every step of the maintenance event that was scheduled and completed. I purchased the car and have consistently satisfied. If I decide to purchase another I will be back. event that was scheduled and completed. I purchased the car and have consistently satisfied. If I decide to purchase another I will be back. More

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The Ourisman service team at Ourisman CDJR in Clarksville, Maryland is superb!!! After completing the service appointment for my Dodge Durango, all the known issues were resolved and recommende Clarksville, Maryland is superb!!! After completing the service appointment for my Dodge Durango, all the known issues were resolved and recommended maintenance was performed. I highly recommend this dealership to people looking for a five star dealership purchase and subsequent five star service experience. More

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Great Service! ! Service team was able to diagnose issue and get replacement quickly. Very convenient to schedule appointment. ! Service team was able to diagnose issue and get replacement quickly. Very convenient to schedule appointment. More

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Excellent work been coming to this dealership for 30 years excellent job all the time care about your car years excellent job all the time care about your car More

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