Steve Rittter | Page 8

Service brings me back! I have bought my last 3 cars here, service is why! Nobody touches my car but Matt my Tech, I get everything here even Tires, they have great deals! As I have bought my last 3 cars here, service is why! Nobody touches my car but Matt my Tech, I get everything here even Tires, they have great deals! As long as Mike Catron runs service I will go nowhere else, he is the best! More

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Treated as family I have been an Ourisman Jeep Dodge Ram customer since 2012. While I have received good deals in the Sales side it it the Service Department that keeps I have been an Ourisman Jeep Dodge Ram customer since 2012. While I have received good deals in the Sales side it it the Service Department that keeps me coming back. We return to the service department three to four times a year for routine service . When my wife and me arrive they know us by name and if only one of us shows up they inquire as to why the other. There is stability in personnel as well with most of the service writers being the ones I have dealt with since my first purchase. The pricing of the services received is fair and market price. I have never been overcharged for any service provided and they do all the services including brake replacement. More

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Great Service I had a safety recall. Needed oil change and tire rotation, and a car wash. All the work was accomplished very efficiently and in a timely fashion. To I had a safety recall. Needed oil change and tire rotation, and a car wash. All the work was accomplished very efficiently and in a timely fashion. Total time was 1 hour and 10 minutes. Kudos to Steve Ritter who arranged all the service. Also talked to Kevin Gilbert who answered all my questions on my service plan and my vehicle warranty. More

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Solid Service will keep me a Lifetime Customer I am in the Service Business (Air Conditioning) I know Great Service Starts at the Top, from Ownership to the GM, and with the Service Manager, Mike C I am in the Service Business (Air Conditioning) I know Great Service Starts at the Top, from Ownership to the GM, and with the Service Manager, Mike Catron is the BEST! All the Service Writers, Managers and Advisors are great! My Mechanic Matt is The Best, I cannot see taking my cars anywhere else ever! No one touches my cars but Ourisman CJDR, from new Tires, to Oil, Lube & Filters I find your prices highly competitive and the Service Top Notch. More

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Bad Customer Service! My car was towed to this Ourisman car dealership in Clarksville! It was opened! The following day no one called me! So I waited on Tuesday when I sa My car was towed to this Ourisman car dealership in Clarksville! It was opened! The following day no one called me! So I waited on Tuesday when I saw no one calling me! I called unsuccessfully! Then since I could not have Services on the phone, I went to their website to find out if I can connect to them! I finally talk to someone who recommended me to talk to Steeve Ritter. I called again and again and finally could talk to Steeve Ritter who told me my battery and alternator are bad and it will cost me more than $900 to replace them. On Wednesday I stopped at This car dealership and requested Steeve to conduct a diagnostic for my car he said he will and my car will be ready the same day! I waited for their call that day, then The next day, On Friday, I finally called and was told the car was not ready and to check at 6pm. Steeve was not there that day and my car diagnostic was not done. I am a black woman who does not know anything about mechanics and asked Steeve to take care of me! He really showed me all he cared about was my MONEY and could careless about my SAFETY! My Engine light is still ON! More

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Our Awesome Experience with Ourisman Chrysler Jeep Dodge Ram My wife and I coudn't be happier with our new Pacifica purchase through Ourisman. My last Ourisman new van purchase was in 1971. I promised the deal My wife and I coudn't be happier with our new Pacifica purchase through Ourisman. My last Ourisman new van purchase was in 1971. I promised the dealership we would be back sooner. From John Treat to Justin Chenowith, the sales department gave us a great experience as we utilized the Costco buying program. Not only did we get the best deal as offered through the Costco program, we we given an additional $1,000 off on the day our Pacifica arrived from the factory. That was a pleasant surprise, and totally unexpected. John Treat went the extra mile and answered all my questions...even at 2 in th emorning! Customer service is his forte! Sales mananger Justin Chenoweth was so friendly in putting our new car purchase concerns to rest. He detailed every question I had and made my wife and I feel extra special! We search for the safest van in the market as we have twin boys coming at us in September and th Pacifica has the most technological safety features that will help protect our family. I would highly recommend this dealership to friends and family. More

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always beyond expectations if you are in the market for a new or used vehicle, or looking for a service center for your vehicle, ourisman in clarksville is a great choice. i hav if you are in the market for a new or used vehicle, or looking for a service center for your vehicle, ourisman in clarksville is a great choice. i have purchased 4 vehicles from this location and have always been surprised by the friendliness and knowledge of their staff. the service department has always been able to get me in quickly and keep my vehicles running properly. they dont sell me a bunch of stuff i dont need and have a great shuttle service to take me home if my car needs to be repaired. i trust them to take care of me when needed and they always return my car cleaner than when i arrived. i will continue to return to ourisman for years to come! More

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New vehicle purchase The salesmen (James Dorsey) that assisted me with my purchase did an outstanding job. He and the other employees that were involved with my new vehic The salesmen (James Dorsey) that assisted me with my purchase did an outstanding job. He and the other employees that were involved with my new vehicle purchase were very curtious, polite and helpful with my entire experience at Ourisman dealership. The jeep I purchase had a discrepancy and with there "Can Do Attitude", they corrected the situation without hesitating. I have no negative comments for none of the employees, that were involved with my purchase and Jeep maintenance. I think the employees should get a pay raise for the outstanding and wonderful job they did with my experience with this dealership. I would and will return to this dealership for other vehicle purchases. I will also recommend this dealership to friends and coworkers. I am going to send them to James Dorsey, because of the wonder experience I had purchasing my vehicle with him. James Dorsey was on point the entire purchase. He answered all questions I presented to him with honesty and integrity. More

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Love my JEEP I have been a service customer only for the past 4 years, so when it came to buying a new car I decided this was the place. Jason was a great sales pe I have been a service customer only for the past 4 years, so when it came to buying a new car I decided this was the place. Jason was a great sales person and truly represented Oursiman. I HATE buying cars, but he made the whole experience as pleasant as it could be. I highly recommend this dealership not only for their honesty in sales , but also for there service department. More

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On February 28, I bought a '13 V-6 Challenger, and had a great sales experience. I had it for 18 days when Dave Lantz in Service called and said that there was a fire hazard recall on my new car. I to had a great sales experience. I had it for 18 days when Dave Lantz in Service called and said that there was a fire hazard recall on my new car. I took it back to the dealer and was provided with a free rental while Chrysler, Ourisman and I figured out where we went from there. As more information was known, Chrysler determined that many similar V-6 Challengers had defective battery cables when assembled and the cars could catch fire, even with the motor not running. Chrysler worked quickly with a fix and Ourisman was in the process of repairing my car, but my wife and I were very anxious about accepting the car back at our home and our garage, and frankly could not accept the idea of a probably okay repaired car, at the risk of losing our home from a car fire. We decided to work with Ourisman and Chrysler to trade the car in and buy a no-recall Challenger. Mike Lewis, the GM at Ourisman, went to bat for us with Chrysler. He located my Challenger's long lost twin sister at another dealer about 20 miles away and brought it to Ourisman. He worked a deal to trade my 18 day old car, and also worked with Chyrsler who provided financial incentives, too, to get the deal for another '13 Challenger done. Everyone involved, Chrysler, Ourisman and my wife and I addressed both sides' concerns and worked out a deal that allowed us to take home the twin Challenger, built before the recall period, at a monthly rate that was affordable, and actually still less than the '10 Challenger that I traded in February. When I bought my '10 Challenger and my first '13 Challenger, my wife and I were treated like we were something special, and we really are not, just a person in love with Challengers looking for an excellent dealer to work with, but when we ran into a bumpy road with the fire recall on the first '13 Challenger, Mike and company ratcheted the great care up another notch or three. To say that we have been impressed with Ourisman would be like saying the Ravens had a good year last year. Ourisman has been beyond outstanding. When they say that anything less than excellent is considered to be a failure, they will walk the walk and not just talk the talk. This is the Chrysler, Dodge, Jeep, Ram dealer to talk to, folks. Well done, Mike and company! More

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