Steve Rittter
Steve Rittter at Ourisman Chrysler Dodge Jeep RAM

Steve Rittter | Page 4

Service Writer

Ourisman Chrysler Dodge Jeep RAM

12430 Auto Drive
Clarksville, MD 21029

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5.0
82 Reviews
5.0

82 Reviews

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82 Reviews of Steve Rittter

October 13, 2020

Dealership Rating
Employee Rating

Fantastic service as usual. We had an oil change performed. We were pleasantly surprised with the tire rotation and washing of vehicle. We wash our wrangler but after service it was sparkling!! Than More

by nightcastle2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 26, 2020

Ourisman Chrysler Dodge Jeep RAM responded

Thank you very much for the 5 starts and wonderful feedback. We greatly appreciate your business. We look forward to seeing you at your next service interval!

October 12, 2020

Dealership Rating
Employee Rating

I took my 2018 ram truck for 16,000 service and everything was not completed. Actuator did not get checked. No hurry in going back. tires did not get rotated. More

by tlp665
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Steve Ritter

Oct 27, 2020

Ourisman Chrysler Dodge Jeep RAM responded

Thank you for your feedback Tim. I did some digging into your service record and found that the technician left detailed notes on the condition of the actuators along with the results from those tests. To say it did not get checked, is false. I am also going over the notes from when you came in and it doesn't appear that a tire rotation was discussed or asked for by you. I would love to clear up any misunderstanding with this visit. If you care to discuss, my name is Jeff Borakove, General Manager, and I can be reached at (410)988-8100 ext 221. Thank you

October 04, 2020

Dealership Rating
Employee Rating

Purchased 4 tires (buy 3 get 4th for a $1) and Mr. Steve Ritter was my service manager/associate. Entire process went smoothly and took less than two hours for appt. I also use the Ourisman Express Lane f More

by Trim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 19, 2020

Dealership Rating
Employee Rating

Great customer service. Eager to help diagnose and repair my vehicle, getting me back on the road. Clean rentals and if available, a lifted jeep rubicon, with nice bells and whistles. More

by thimaspittsjr
Recommend Dealer
Yes

September 15, 2020

Dealership Rating
Employee Rating

Contacted Service Mgr. John and Service Tech Steve regarding a Warranty Issue with my Charger They were on it immediately, kept updated throughout process Cannot say enough great things about this D More

by egunningjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Service Manager John

September 05, 2020

Dealership Rating
Employee Rating

I am so grateful for the service team especially Steve. They do everything they can to get it done right. Thanks Ourisman for your help. More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Catron

August 27, 2020

Dealership Rating
Employee Rating

They always do a nice job with our Jeep. The service desk is always friendly and helpful. I only have one little criticism & it would be nice if I didn’t have to remember to request a car wash, that it could More

by Wendy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

July 01, 2020

Dealership Rating
Employee Rating

Staff is friendly and efficient in providing services, I enjoy the coffee and the flexibility for getting a ride home if can’t wait onsite More

by patriciapena7
Recommend Dealer
Yes

Other Employees Tagged: Matthew Moon

June 18, 2020

Dealership Rating
Employee Rating

Ourisman Chrysler Jeep has NEVER disappointed with their service. They are friendly and professional, and effective in their solutions. It is always a tremendous experience! More

by surferrev
Recommend Dealer
Yes

Other Employees Tagged: Dwayne Bridget , Mike Catron, Tim in Service as well

May 22, 2020

Dealership Rating
Employee Rating

Great service Took my Dodge Grand Caravan in for an oil change. As usual, great service. Quick turn around. Would recommend and will return for other service. More

by PointersRun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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