Steve Pfeiffer | Page 15

Service was great. Very thorough service. Always friendly and helpful. The service department was able to accommodate and resolve my issues. Very thorough service. Always friendly and helpful. The service department was able to accommodate and resolve my issues. More

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Very nice people, very expensive. I don’t have a total of fifteen words to say. I don’t have a total of fifteen words to say. More

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Whenever we are in the dealership, we always feel extremely welcomed and they make us feel like we are a part of the Mini family. extremely welcomed and they make us feel like we are a part of the Mini family. More

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The dealer did not even wash my car after it was serviced and they also did not refill my windshield washer fluid when the service indicator light was on the dash. The work that was performed was good just e and they also did not refill my windshield washer fluid when the service indicator light was on the dash. The work that was performed was good just expect the above to be addressed like I am used to at other dealerships. More

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They treated me like i was valued as a customer. They took care of my car like it was theirs. They took care of my car like it was theirs. More

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It was a great experience from setting up the appointment to pick up. I was really impressed with the video of the inspection showing the problems with the car. I wish the dealers for my other vehicles were to pick up. I was really impressed with the video of the inspection showing the problems with the car. I wish the dealers for my other vehicles were as good. More

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Not sure whats happened here. The service work itself was fine. The customer service is almost nonexistent now. The last overnight dropoff I am not notified if any work is bein The service work itself was fine. The customer service is almost nonexistent now. The last overnight dropoff I am not notified if any work is being done or if the car is ready. Called twice; first time I was told the Advisor would ring me back, didnt happen. Second time I called I was transferred to an Advisor - he stated he contacted me with a couple questions - yet my phone has no record of him calling (and they have my phone #). I’ve taken to having a friend or family bring me to the dealership to wait after a prolonged time window (7+ hours for a tire rotation?) - and even if I notify the staff I’m there I end being the one that discovers… after sitting in the empty lobby for 2+ hours… my car in the lot and that it’s ready. When I notified the cashier my car appeared to be done she stated she hadn’t received any paperwork- yet it was sitting on the printer. My God at least at Dobbs they yell your last name across the lobby when you’re good to go. The work on the car itself is great. The customer experience is zilch. Not sure if Im gonna stay a customer. More

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Steve at check in was so nice and they gave us a loaner car. The techs sent me videos of my car and suggestions for making the car last longer. When we picked my mini up, Dustin sat with us and went over car. The techs sent me videos of my car and suggestions for making the car last longer. When we picked my mini up, Dustin sat with us and went over features I still didn’t know how to work. More

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On time, great communication, nice lounge, and loved the video of the car review. Nice personal attention. video of the car review. Nice personal attention. More

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The service department is the best I’ve ever dealt with. The whole team is efficient, friendly, and professional! The whole team is efficient, friendly, and professional! More

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