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Steve Leveille
Steve Leveille at Lithia Hyundai of Reno
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Steve Leveille

Sales Manager

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

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4.3
75 Reviews

Dealership Experience

10 yrs, 3 mos

Industry Experience

22 yrs, 9 mos

4.3

75 Reviews

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75 Reviews of Steve Leveille

October 23, 2024

Dealership Rating
Employee Rating

Very clean facility. The staff is awesome! Waiting time for oil change about an hour and a half. Overall very efficient. More

by JSHEEDY59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Mazariegos

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Oct 24, 2024

Lithia Hyundai of Reno responded

JSHEEDY59, we're delighted to hear you had a positive experience at Lithia Hyundai of Reno! Our team takes pride in maintaining an efficient and welcoming environment. Thanks for the feedback!

September 05, 2024

Dealership Rating
Employee Rating

I didn’t have a great experience with this dealership. Very bad customer service experience More

by COLETTEFINDLEY
Sales Price Transparency
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Dan Dunham

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Sep 09, 2024

Lithia Hyundai of Reno responded

Colette, Thank you for reaching out and expressing your concerns. It is unfortunate to see that you did not enjoy your experience. I would appreciate an opportunity to gather the details of your visit. At your convenience, please contact me. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

May 14, 2024

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Employee Rating

They gave us great service . The dealership was clean and everyone was super friendly. From test drive to finance it was a smooth process . More

by STEPHFOSTER1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Devin Rogers, Joshua Clunie

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May 14, 2024

Lithia Hyundai of Reno responded

Steph, we're glad to know you had a smooth experience from test drive to finance at Lithia Hyundai of Reno. Thanks for highlighting our friendly team and clean dealership. Come visit our team again soon!

May 04, 2024

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Employee Rating

I told the sales rep I wouldn’t pay above MSRP for the car. After checking with his boss, Steve, he agreed. When the paperwork arrived, Steve had added a fake “Desert Protection Package” for $1000 (useles More

by Thomas76H
Sales Price Transparency
Recommend Dealer
No
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May 08, 2024

Lithia Hyundai of Reno responded

Thomas, It's important for us that our customers feel they're treated fairly and transparently throughout the entire sales process. Your feedback is valuable as it helps us improve our service delivery. We'd appreciate an opportunity to discuss this further with you directly so we can address any misunderstandings or concerns you may have had during your interaction with us. Please reach out at your earliest convenience. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

May 08, 2024

Thomas76H responded

Scott, here is a more complete account of my experience (which I've posted on Yelp). If you believe there was a misunderstanding, I am willing to discuss it with you. __ I inquired by phone about a Santa Fe hybrid. The sales rep told me they'd want a markup on it, which did not interest me. A few days later he called me -- it's the end on the month, let's make a deal, etc. I told him I appreciated it but I wouldn't pay above MSRP for the car. He said, hang on, he would try to work it out. After the classic check-in with his boss, Steve Leveille, he agreed. When the paperwork arrived, Steve had added a "Desert Protection Package" for almost $1000. These quasi-warranties are a classic car dealer hustle. Check this particular strain out on their website -- it is actually the kind of stuff (spraying down seats etc) that I'd rather *not* happen to my new car. Their "desert protection" is uniquely useless to me since I don't live near the dealership nor, indeed, in the desert. I called and spoke to Steve directly, but he would not honor the deal we had made. He was uninterested, harried, and combative. I'm documenting our conversation here to give you a glimpse. First, he advised me that they don't mark up their cars (the opposite of what his rep had just tried to do -- so apparently *that* was a hustle). He said the warranty is part of their "Internet Price" (a different sales channel that had never featured in my discussions with the rep). I reminded him that we had a phone deal at MSRP. Hilariously, then he pivoted, claiming his warranty is a dealer "fee." In the back and forth, he mentioned that his dealership makes "just" $365 of profit on selling this $1000 warranty (so now you know its real value). He said he'd waive it on future Santa Fe hybrid deliveries, but not on the 6 cars they have now. I confirmed: you're willing to take this position (walking back your deal, and living up to every bad stereotype of car dealers) for a max of $6k in revenue, aka $2200 in profit? His answer: yes. Bear in mind this is a car I was buying at sticker price. He repeatedly said, "we can talk all you want but I'm not doing that deal." This is the sales manager. Or as he called himself, the boss.

May 01, 2024

Dealership Rating
Employee Rating

Reno Hyundai has been great as whenever I’ve had a question or issue someone has always helped or gotten me the answer I needed. More

by DOGFOREVER2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dan Dunham, Trisha Stone , Efren Gonzalez-Aguayo, David Lennox

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May 03, 2024

Lithia Hyundai of Reno responded

We're glad to know that our team at Lithia Hyundai of Reno has been able to assist you whenever needed. We strive to provide our guests with excellent customer service. Until next time, safe travels!

March 11, 2024

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Employee Rating

Very happy with the experience. Never thought I was going to leave with a New vehicle. Thank You, Lithia Hyundai Reno More

by marciareneeking
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Devin Rogers, Ryan Ferris , Efren Gonzalez-Aguayo

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Mar 12, 2024

Lithia Hyundai of Reno responded

Marcia, we're delighted to know you had a positive experience at Lithia Hyundai of Reno and left with a new vehicle. Thanks for your review!

December 27, 2023

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Employee Rating

I came to this dealership looking at a truck, everyone seemed to be friendly enough. Efren Gonzalez was an absolutely amazing experience on our purchase. We couldn't recommend him enough. When my girlfrie More

by uno122
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Efren Gonzalez-Aguayo

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Dec 27, 2023

Lithia Hyundai of Reno responded

That means a lot to us! Thanks for the kind words about Efren and our team. Congrats on your truck and let us know if you need anything else!

December 16, 2023

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Employee Rating

Lithia Hyundai had great customer service! !The management team was awesome and Mathew Reed was great! More

by SHEENA1289
Recommend Dealer
Yes

Other Employees Tagged: David Lennox, Mathew Reed

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Dec 18, 2023

Lithia Hyundai of Reno responded

We're so glad to know you had a great experience with our team and Mathew Reed at Lithia Hyundai of Reno! Thanks for the review, we appreciate your support.

July 15, 2023

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Employee Rating

Mgr Steve , and salesman Matt helped me get out of an Outlander I bought at mountain west auto . Thank you . Also David in finance has been helping me cancel the $4000 warranty on the Outlander. Thank y More

by KENNETHHEINTZ4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mathew Reed , David Lennox

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Jul 16, 2023

Lithia Hyundai of Reno responded

Thank you, Kenneth, for your business and this review. We're happy to hear that Steve and David were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 14, 2023

Dealership Rating
Employee Rating

Life changing, no pressure it's like they really care about you. Very easy so simple More

by DCHEWIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith, Kim Murillo , David Lennox, Dawn Vincent, Holly is the best

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Apr 18, 2023

Lithia Hyundai of Reno responded

Your satisfaction is our goal at Lithia Hyundai of Reno. We're happy to provide a comfortable and seamless experience for our valued customers. See you next time!

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