Steve LeMon
Steve LeMon at Otto Cadillac
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Steve LeMon

Sales Consultant

Otto Cadillac

1769 Central Ave
Albany, NY 12205

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4.9
277 Reviews

Dealership Experience

36 yrs, 11 mos

Industry Experience

36 yrs, 11 mos

Specialties & Trainings

Cadillac Certified

Languages Spoken

English English

Employee Video

4.9

277 Reviews

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277 Reviews of Steve LeMon

February 01, 2025

Dealership Rating
Employee Rating

Steve was very easy to work with, very helpful finding exactly what I was looking for. More

by mwilsey70
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ian Maher

January 26, 2025

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Employee Rating

Every part of experience was lousy. I have bought 3 cars from Gold Cost in NJ and thought I would try buying local for my wife’s SUV. The experience was terrible and I will go back to G More

by robert.barberis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 29, 2025

Otto Cadillac responded

Robert, Thank you for sharing your feedback. We’re genuinely sorry to hear that your experience didn’t meet your expectations, especially given your previous positive experiences with Gold Coast. We take customer satisfaction seriously and would appreciate the opportunity to learn more about what went wrong. If you’d be willing, please reach out to me directly so we can make things right. We hope to have the chance to earn back your trust in the future. Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 Mserrell@ottocars.com

January 24, 2025

Dealership Rating
Employee Rating

Steve and the team at Otto Cadillac were responsive and efficient in my request to buy their Escalade and trade in my Yukon, even though I was over 3 hrs away. Very professional and easy to do busy with! More

by kevin
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

January 10, 2025

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It is always a positive experience with the service folks at Otto. Knowledgeable, pleasant and reliable. More

by eps148
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean, Amber Young

December 31, 2024

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Employee Rating

Very timely when I got there very courteous. Very honest and very willing to accommodate with a card to use while mine to be worked on More

by Lynniebell
Service Price Transparency
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Recommend Dealer
Yes

December 10, 2024

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Otto Cadillac went out of their way to make sure I had complete satisfaction. The Otto team should be commended for their commitment to serving their customers. More

by Paul C. Roberts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 03, 2024

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Employee Rating

Such a great experience! Steve was so easy to deal with as well as Ryan the finance guy. Great communication and nobody was pushy like typical car dealerships. We are so happ More

by Kristen coe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ian Maher , Ryan Bussinger

December 02, 2024

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Employee Rating

Transaction was very easy. Steve was very knowledgeable about the products. Ian made the sale easy. More

by martidua
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ian Maher

November 28, 2024

Dealership Rating
Employee Rating

I had ordered an XT5 to be factory built, as the dealership couldn't find just the car I wanted. Dealer could not get a "build date". After 6 weeks I decided not to wait longer, as I had sold my pre More

by kamore45
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Excellent service from Ryan B. and Nelson

November 22, 2024

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Employee Rating

Bill is my service technician at Otto’s. He is friendly and very professional. Although I expected to spend a few hours having the recall issue taken care of, Bill had it completed in less t More

by pgerm10748
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean

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