Stevan Dyer

I’m writing to express my deep frustration and disappointment with the level of service I’ve experienced over the past month and a half regarding my recall repair and other issues. For over 45 disappointment with the level of service I’ve experienced over the past month and a half regarding my recall repair and other issues. For over 45 days, I repeatedly requested a loaner vehicle to accommodate my daily activities while my car was being serviced. Despite speaking with my service representative multiple times per week and even escalating this to management, your team failed to secure a loaner vehicle within that time frame. This lack of coordination and communication has severely impacted my trust in your service operations. Ultimately, I was forced to take matters into my own hands and rely on Uber to manage my needs, which was extremely inconvenient. When I finally turned in my car, I requested the following: Fix the popping speaker issue (warranty service) Complete the seat sensor recall repair Perform a full car inspection When picking up my vehicle, I noticed several significant failures: I did not receive the car inspection report I specifically requested. Once I got home and tested the sound system (due to having my baby with me at pickup), I discovered the speaker issue was not resolved. It appears the only work completed was the recall repair. This experience has been nothing short of unacceptable. I should not have to return to the service center repeatedly to address the same problems, especially after making my needs exceptionally clear. This is not the level of service I expected from an Acura dealership, and it certainly makes me question my decision to purchase an Acura vehicle in the first place. At this point, I need the following resolutions to restore a minimum level of confidence: Confirm when the speaker issue and full car inspection will be properly resolved. Ensure clear, proactive communication moving forward, and provide status updates without me having to chase your team for answers. Explain why securing a loaner vehicle was not possible over such an extended timeline, as this indicates a severe operational issue that should be addressed. If these issues cannot be resolved promptly, I will have no choice but to escalate this matter further and reconsider any future relationship with Acura. I hope to hear back from you at your earliest convenience. More

by Junior Verified Customer Verified Customer

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Nigel was excellent as well as the sales manager Steve or Scott made the buying process easy and simple . As well as the finance manger Rodney were excellent and very great to work with . or Scott made the buying process easy and simple . As well as the finance manger Rodney were excellent and very great to work with . More

by johnconte99 Verified Customer Verified Customer

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Always take care and very efficient on top of all my questions need answered they are great questions need answered they are great More

by OMT6764 Verified Customer Verified Customer

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Everyone is very professional and the ambient is very inviting. Services are always a job well done. inviting. Services are always a job well done. More

by Barbara.gomez2000 Verified Customer Verified Customer

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They are always so helpful and really go above and beyond to assist customers. Awesome! to assist customers. Awesome! More

by IAMNATASHAHENDERSON Verified Customer Verified Customer

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The best the best the best mr mike mr Steve mr Andrew , mr Jorge mr dunnno the whole entire staff the best in Florida to get the job done ☺️ mr Jorge mr dunnno the whole entire staff the best in Florida to get the job done ☺️ More

by WILLIAMSDEDE9191 Verified Customer Verified Customer

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Great quick service and attention to detail, took great care of me as their customer. Highly recommend and loved my salesperson Tatianna and F&I Ryan! care of me as their customer. Highly recommend and loved my salesperson Tatianna and F&I Ryan! More

by darkfenix417 Verified Customer Verified Customer

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I love my besties here. Thank you guys so so much. You are the best Thank you guys so so much. You are the best More

by MICHELLE.GONZALEZ1803 Verified Customer Verified Customer

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Everyone one was amazing, best acura dealership ever. Will buy from them time after time! Will buy from them time after time! More

by Oscar.l.olive Verified Customer Verified Customer

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The best in the business for sales and reliable service Five star all the way. Five star all the way. More

by KARLREED7 Verified Customer Verified Customer

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