Stephen Mendez | Page 55

An Answered Prayer!...Sport Mazda is the BEST!!! SPORT MAZDA IS #1 FOR A REASON! The people at this dealership make such a huge difference in the car buying and service experience. The experience tha SPORT MAZDA IS #1 FOR A REASON! The people at this dealership make such a huge difference in the car buying and service experience. The experience that I had with my salesperson Valentina was INCREDIBLE! Valentina's EXCELLENT customer service, genuine care about me getting what I need, patience, and product knowledge and services, SUPER follow through, fantastic communication skills, professionalism are second to none. Valentina made me feel like more than just a customer but like someone who was important and who's needs were important. She is such an asset to this team! Edwin Acevedo, Andy Rodriguez in Finance, Nick R, Ellie, Rebecca, and James Resmondo in Service, Josh Snell., Earnest Evans, and Treat are all AMAZING!! These individuals are such a huge part of why this dealership is number 1. I asked the Lord to lead to me to the right dealership and He led me to the best! God is so good! Thank you everyone for all you do on a daily basis, you are appreciated! More

Report | Print

What a kind guy! The last few times I have been at your service this young man has been my “go to guy” he kind respectful , and knowledgeable. He never pushes me to d The last few times I have been at your service this young man has been my “go to guy” he kind respectful , and knowledgeable. He never pushes me to do or fix something I can’t afford but always tells me if it is necessary and why so that I can make the decision ! I respect his word and will not work with anyone else except Donny More

Report | Print

Muy contento😁 Muy contento con el trato recibido de parte de todo el personal. Y en especial Miguel que fue mi sales person. Gracias Sport Mazda. ZOOM ZOOM Muy contento con el trato recibido de parte de todo el personal. Y en especial Miguel que fue mi sales person. Gracias Sport Mazda. ZOOM ZOOM More

Report | Print

Helpful Employees Overall a good experience, but I called early that morning requesting a loaner car because we were traveling from the Haines City area and needed to a Overall a good experience, but I called early that morning requesting a loaner car because we were traveling from the Haines City area and needed to accomplish some things. I was told by Nick that there would be a car available for us, but after we arrived was told by James we couldn't have it until they determined what the situation was with my car. We ended up waiting for almost 3 hours, for my car to be completed, and we're never allowed to use the loaner. I had been told we would have a car to use and then never granted access, even though it was being held for us. Very disappointing and biggest concern was that we had planned to eat, but had to wait simply because James wasn't able to let us use the loaner. More

Report | Print

peace of mind!! this was my first visit since purchasing my car about 2 weeks ago. tire pressure light came on earlier in the day so I happened to be in the area and this was my first visit since purchasing my car about 2 weeks ago. tire pressure light came on earlier in the day so I happened to be in the area and swung on by the service center. Even though it was a minor matter, Stephen assured me that the service dept. would check it out. Within 30-45 minutes, he came back to me with an "all thumbs up" and good to go. Stephen and his team gave me "peace of mind" More

Report | Print

Excellent Zoom-Zoom! Brought my Cx5 for service and had the pleasure of dealing with Nick who was very attentive and friendly, always with a smile. Then Stephen Mendez too Brought my Cx5 for service and had the pleasure of dealing with Nick who was very attentive and friendly, always with a smile. Then Stephen Mendez took care of me once my car was done, explained what had been done to the vehicle and stayed with me at the cashier’s then took me to my car. Very friendly and courteous personnel. Sport Mazda has done it again, excellent service and personnel. Thank you, Nick and Stephen. More

Report | Print

Everything went smoothly Stephen was great. He followed up with me multiple times since I had to reschedule multiple times. He was friendly, knowledgeable and took care of a Stephen was great. He followed up with me multiple times since I had to reschedule multiple times. He was friendly, knowledgeable and took care of all the details. More

Report | Print

Mazda family The team is very personable and conscientious. It is a pleasure to bring my car in for service. The promptness in attending me is greatly appreciate The team is very personable and conscientious. It is a pleasure to bring my car in for service. The promptness in attending me is greatly appreciated. Great customer service More

Report | Print

Expedited Service as I was Waiting Stephen greeted me when I pulled up and had all the paperwork ready to go for my recall service on my 2016 Mazda 6. He also told me I could get the t Stephen greeted me when I pulled up and had all the paperwork ready to go for my recall service on my 2016 Mazda 6. He also told me I could get the tires rotated as well as my oil change, James booked my service appointment and gave me a $20 off coupon for my oil change (thanks James!!) and expedited my vehicle serving since I drove down from the Villages and there were no loaner cars available. James also got me some touch up paint from Parts and had it on my invoice when I was ready to go. The new locations has lots of comfortable seating if you wait along with TV, bottled water, hot chocolate and coffee, and some snacks. Sport Mazda goes the extra mile to make servicing your car comfortable and efficient. Actually my call to Sport Mazda to see if they had a loaner car saved my life as I noticed a problem with my speech and got to the ER as I was having a stroke. Rescheduling my original appointment with James was wonderful as was the concern he expressed for my health. More

Report | Print

Delay in vehicle delivery The only reason I couldn’t give my visit 5 stars is because once my service was completed, I had to wait nearly 40 minutes for my vehicle to be washed The only reason I couldn’t give my visit 5 stars is because once my service was completed, I had to wait nearly 40 minutes for my vehicle to be washed. More

Report | Print