Stephen Mendez | Page 54

Sport Mazda responded

Florence, I am so glad that you enjoyed your visit to the Sport Mazda Service Center and that Stephen Mendez made your visit enjoyable and successful. Loved the nice comments on the waiting area as it was really made so that customers like yourself could relax while waiting for their cars. We are so glad you are our customer. Look forward to seeing you again. Jay Mealey, GM/Owner

Sport Mazda responded

Thank you for letting others know about your service experience at Sport Mazda. Last year saw the move to our new facility and a service area with many new features to make our owners comfortable while awaiting service. Facilities, equipment and staffing were increased to accommodate even more cars. Stephen Mendez is one of our new Service Advisors who seems to have fit right in with our friendly and professional service team. I am proud to see that he made your service visit enjoyable. I am glad to have you as our customer. Jay Mealey, GM/Owner

Sport Mazda responded

I am honestly very happy that Stephen Mendez and the service team were able to make it right for you. Nothing is more annoying than to have your just purchased car, a "certified" vehicle no less, have a major transmission failure. It is not something we would wish on anyone. I am grateful that Stephen made sure you had a loaner car and had it cleared for a replacement transmission that day. I appreciate that you were still unhappy with your previous experience, but hopefully we can still let you know how much we appreciate your business and make sure every future visit will be a visit you will enjoy. Thank you. Jay Mealey, GM/Owner

Sport Mazda responded

Nikki, It is always a pleasure to hear from a satisfied customer. Haven't you always wondered what we were doing with your car in the service area. We thought everyone should get a chance to see what happens, so we put in the service bay camera. Glad you mentioned it. I think communications is very important in service, which is why Stephen made sure to check in and update you often. The Starbucks coffee, TV, wifi, and snacks is just because you deserve it for being our customer. Thank you for the review and for being a 5 star customer. Jay Mealey, GM/Owner

Sport Mazda responded

Heather, It is our pleasure to know that you had a great service experience at the Sport Mazda Service Center after your used car purchase. Thank you for your review and for noting the contribution that Stephen Mendez (Service), Mark Cappetta (Sales), and Andy Rodriguez (Finance) made to the success of your buying experience. I am glad that you enjoyed it. You know, we are proud that our experience is designed to be exactly the same for both Used and New customers. Your business is greatly appreciated. Thank you for your nice words. Jay Mealey, GM/Owner

Sport Mazda responded

Toto, Thanks for the review. It was great that you had the time to spend with Stephen Mendez in the Service Department and he made sure you received all the service information important to your car. He is a great Service Advisor, and I promise that you will be happy that he is always there to make your service an enjoyable visit. Thank you again and I am proud to have you as our customer. Jay Mealey, GM/Owner

Sport Mazda responded

Seatuck, That reminds me to let the Service Team know that they should slow down and let our customers enjoy their Starbucks coffee. I sure am sorry and hope you were able to take it with you. I am glad that Stephen Mendesz, Service Advisor, was able to get you in and out quickly for your 5000 mile service. Thank you for being a loyal service customer and for taking your time to let us know about your visit. If you are in the area, stop by and just sit and have a cup of coffee on me and relax in the comfy chairs for a few minutes. Thanks. Jay Mealey, GM/Owner

Sport Mazda responded

Jayson, Glad that you enjoyed the visit to our Sport Mazda Service Center. I agree with you that owning and driving a Mazda is really worth it. I appreciate the kind words for my staff, including Stephen Mendez. I am proud of the way they provide such friendly and caring service to all our customers. You are always welcome at my dealership and thank your for your great review. Jay Mealey, GM/Owner

Sport Mazda responded

David, It is great to hear from a loyal service customer. Thank you for writing this review and for returning to the Sport Mazda Service Center. So glad you appreciated the facilities. We had many of the features in the new building customized to insure it provided maximum comfort for our customers. Glad to know that Stephen Mendez made sure that you knew everything that was done and needed to be done to keep your car running great and in safe driving condition. Thank you for being our customer. Jay Mealey, GM/Owner

Sport Mazda responded

CX-5 Petey, I am sure everyone in the Sport Mazda Service Center will know immediately who you are and appreciate your kind review. Stephen Mendez will certainly appreciate you singling him out for his great service. It is certainly our pleasure to have you as our loyal customer. Enjoy your CX-5 and always have a safe and fun drive. Thank you again for the kind review for my Service Team. Jay Mealey, GM/Owner