Stephen Mendez | Page 58

Doesn't get any better! From the greeting by Stephen as I was getting out of my car to the handshake and thank you as I was leaving, what a great experience! My appointment From the greeting by Stephen as I was getting out of my car to the handshake and thank you as I was leaving, what a great experience! My appointment was just for an oil change but had a lot of questions and concerns about my car because it is 8 years old (I.e. tires, roof leak, etc) and Stephen answered all my questions, gave me quotes and recommendations, all in writing too! That's COMPLETE service and all with a great smile. Great job Jay, moving Stephen from the parts dept. to a position that gives any guest a great first impression of your already wonderful business. Would love for Stephen to take care of me every time. Don't know if the service manager (sitting in his office the whole time) is overworked or what but would Have been a nice touch to see him step out of his office just to say hi and see how things were going. I almost stuck my head in his office just to say hi because he has taken care of me in the past (at your old location) and gave great service. I wanted to say hi but didn't want to bother him. Again, hats off to Stephen and your great new facility. By the way, almost everyone i passed walking around your new facility said "hello". Nice! See you soon! More

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