Stephen Mendez | Page 57

Sport Mazda responded

Virginia, I could not ask for a better review than this. Our entire service team, like Stephen Mendez, your service advisor, really like making sure their customers received their best and leave happy and satisfied. It sounds like we did just that during your visit. Thank you so much for letting others know and for saying such kind things about our Sport Mazda Service Department. Grateful to have you as our customer. Jay Mealey, GM/Owner

Sport Mazda responded

It was a pleasure to read your review and to know that you appreciate the great job that your Sport Mazda service teams deliver to customers, like yourself. Each name you listed is very deserving of your kind words. Each day they work so hard to make sure that our customers receive the best possible service. With more than 5,000 positive testimonials on the internet, these guys and gals know that they have quite a reputation to live up to and would never do anything to let their customers down. I am so proud of my staff and reading your review I can see how they feel such a bond with their customers. Great Customers like yourself, create Great Staff which makes for Great Dealerships. I thank you and all the other Great Customers and together we all make one great family. I cannot tell you how testimonials like this mean to all of us. We just want to make it better. Thanks and have a wonderful day!!! Jay Mealey, GM/Owner

Sport Mazda responded

Thank you for your kind review on your recent visit to the Sport Mazda Service Department. It was very kind of you to let others know of your experience. I am sure it is comforting to all of our customers to know that Service Advisors, like Stephen Mendez, will do everything they can to accommodate our needs, even when appointments are not available. Thank you for being our customer and for recommending Sport Mazda for service. Jay Mealey, GM/Owner

Sport Mazda responded

Rachid, We will always do everything we can to make sure you and your car are properly cared for at Sport Mazda. Stephen Mendez is an exceptional member of our fantastic team of Service Advisors who all work so hard to provide the service our customers expect and deserve. Thank you so much for recognizing his service and we were so happy to read your words at the end, "I was so happy." So are we. Jay Mealey, GM/Owner

Sport Mazda responded

Tyler, I am always happy to hear from a loyal service customer. It is customers like yourself that have made such a wonderful reputation for my dealership and I very much appreciate your kind words. I apologize for the appointment situation but am confident our fantastic service advisors, like Stephen Mendez, will always do the utmost to make sure you are not inconvenienced. Thank you for the TRUST you have in Sport Mazda. We are grateful to have you as our customer and member of the Sport Mazda family. Jay Mealey, GM/Owner

Sport Mazda responded

Meledith, Thank you for letting us know about your service experience. We have been very careful to add Service Advisers that compliment the customer-friendly atmosphere in our Service Department. Advisors like Stephen Mendez and Reina Salazar have continued the excellent reputation our Service Team has of caring for both car and owner. Our new facilities and expanded customer lounge area with so many extra conveniences are in place to make your visit even more comfortable. Thank you so much for your kind review and for the nice words you had for Stephen and Reina. We appreciate your business very much. Jay Mealey, GM/Owner

Sport Mazda responded

Thank you for both your review and recommendation. I will certainly discuss your recommendation for the concierge experience with my service and technical team. We are always looking for ideas on how to make our ownership experiences even better. Thank you again for the review for our service team. With the move to the new facility and the addition of staff and equipment, I believe we are providing the service that our customers expect. I am especially proud of the excellent work that Stephen and the rest of the service advisors are doing when addressing customers immediate needs. So happy to have you as one of our great service customers. Jay Mealey, GM/Owner

Sport Mazda responded

When a car requires service that cannot be provided immediately, it is never a good feeling for you or us. We know that your car is an essential part of your life and it is a special responsibility that our Service Advisors, like Stephen Mendez, take personally. Believe me, when he sees your name and your ticket every day in his system, he knows that you expect his very best efforts for you and your car. What you feel was "helpful beyond what I expected" is what he feels you deserve as his customer. And, I know when you came to get your car he was greatly concerned that it met your approval. I cannot tell you proud I am of my Service Team every day and know that to you and your car, they truly are your "friends in the auto business." But don't forget, you are also a member of our family, the Sport Mazda family. Thank you for being our customer and I know Stephen will always be ready to serve you. Jay Mealey, GM/Owner

Sport Mazda responded

Thank you for the review. Stephen Mendez is one of our fine service professionals and will surely appreciate the compliments. Your reviews are important to us. It not only lets management know where we need more emphasis, but also lets our staff know that you like the work they do. I can tell you that nothing makes someone want to work harder than to receive a nice review. I thank you very much for your kind words and must tell you that I deeply appreciate you being our customer. And if your closing words bring a little heavenly assistance to Stephen, well all the better. Thank you again for being our customer. Jay Mealey, GM/Owner