Stephen Mendez | Page 53

Sport Mazda responded

Stephanie, I know my staff real well and the simple kindness you received from Stephen during the rain was a genuine part of the caring person he is. Although, I certainly push for great service and insist customers are respected, the staff that we have in our Service Center are all genuinely nice and friendly people who care about you and your car. Thank you so much for your review. I am happy to have you as our customer. You will always be welcome at Sport Mazda. Jay Mealey, Owner

Sport Mazda responded

Thank you for your review. Ellie and Stephen, as well as our other fine Service Advisors, will always go out of their way to make sure our customers cars are safe. You never know if it will be a real emergency and it is best to come in to have it checked out right away. You did, and it was taking care of quickly, setting your mind at ease. Ellie and Stephen care about you and your car and are always happy to help. You are our valuable customer. Thank you for coming to Sport Mazda. Jay Mealey, Owner

Sport Mazda responded

Happy that you enjoyed your first service visit to the Sport Mazda Service Center. I am proud of my Service Team and the great new facilities that we have for our service customers. Hope you have time to meet and get to know your Service Advisors. They are a great bunch of people who make sure that you and your car receive the best care possible. Thank you for being a member of the Mazda Family and we hope you become a loyal customer of our Service Center. Jay Mealey, Owner

Sport Mazda responded

I really appreciate your review. I know that sometimes the service may seem routine to you and a review of the visit not useful. It is just the opposite. As the owner, I use reviews like the one you wrote to tell me whether our service is maintaining the same high levels of service. I also can see how customers feel about service personnel and whether I need to provide a morale boost. When the staff receives a review like yours, they really feel appreciated for all the things they do regularly, and know that customers care. You end up seeing a Service Advisor who continues to do his best to make every customer service, a great one. And, I see a happy Service Team with happy customers. Thank you. I am proud to have you as a Sport Mazda service customer. Jay Mealey, Owner

Sport Mazda responded

Ellie Diaz is a wonderful Service Advisor and knows her Mazdas. I am sure that she felt pretty certain that it was a problem that our experienced techs could correct and even knew who to take it to. I have an incredible group of Service Advisors and Certified Technicians at my Sport Mazda Service Center, and I am proud of the kindness they show to our customers every day. It is our pleasure to have you as a customer. Thank you for your kind review. Jay Mealey, Owner

Sport Mazda responded

Miles, Thank you for the review. On behalf of the Sport Mazda Service Team, I thank you for letting others know about your experience during your last visit. In the short sentences you said an awful lot about us and we do appreciate your kind words. Thank you for being our customer and you will always be welcome at Sport Mazda. Jay Mealey, Owner

Sport Mazda responded

It was a delightful review and I know that Stephen Mendez will certainly appreciate the kind comments. He is an excellent Service Advisor and has a great ability to communicate with his customers so as to make sure everyone feels a part of the service process. When I talk to him I often think that it is a trusting feeling that I come away with. Thank you for being our customer and for taking your valuable time to write this review. I do think Sport Mazda has the greatest customers around. That certainly includes yourself. Jay Mealey, GM/Owner

Sport Mazda responded

Richard, Thank you for taking your valuable time to write this review. Stephen Mendez and Nick Radoslavov were glad to make your visit and enjoyable one and especially making sure you were in and out without delay, while making sure your car received the service it required. We look forward to seeing you again whenever you need service for your car. Jay Mealey, GM/Owner