Stephen Mendez

The service staff always go above and beyond to meet my needs and provide quality service for my car. Paul is great to work with and always keeps me updated on my vehicle’s status. Always a good experience needs and provide quality service for my car. Paul is great to work with and always keeps me updated on my vehicle’s status. Always a good experience! More

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On a recent service appointment, my vehicle’s window tint was damaged by a Sport Mazda technician. The vehicle was returned to me without any disclosure of the damage. I only discovered the issue afterward. was damaged by a Sport Mazda technician. The vehicle was returned to me without any disclosure of the damage. I only discovered the issue afterward. While the dealership later agreed to replace the tint and offered a $100 service credit, the fact that damage occurred and was not reported raises serious concerns about their service practices, accountability, and compliance with Florida consumer protection laws. As a loyal Mazda customer for over 14 years, I feel this matter represents not only negligence but also a lack of transparency. If damage to something as visible as tint was not disclosed, I am concerned that other mechanical or safety-related issues could be overlooked or concealed. This undermines consumer trust and raises questions of good faith in the dealership’s handling of customer property. They wrote this to me. “We take your feedback seriously and have addressed the issue by having the tint professionally removed and installed. Additionally, we extended a $100 service credit as a gesture of goodwill and appreciation for your continued loyalty as a Mazda owner for over 14 years and tint issue. While I understand you were hoping for a deeper discount on a future service, I want to be transparent that what has been offered reflects our effort to make things right in a fair and timely manner. We do value your trust and hope this resolution demonstrates our commitment to providing a better experience moving forward. Please don’t hesitate to reach out to me directly if there’s anything else I can assist with. We truly appreciate your business and look forward to continuing to serve you. “ I responded with the following.Thank you for your response regarding the damage to my vehicle’s tint during my recent service visit. While I acknowledge that the tint was replaced and that you extended a $100 service credit, I want to be very clear about why this matter remains unresolved for me. Your response frames this issue as if my concern was only about receiving “a deeper discount.” That is not the case. My concern is that my vehicle was returned to me with visible damage that was not disclosed. This is not a question of goodwill or discounts — it is a question of honesty, accountability, and consumer trust. By replacing the tint and offering a small credit, the dealership addressed the immediate, surface-level problem but did not address the larger issue of nondisclosure. If damage to something as obvious as tint can be returned without notice, it raises legitimate concerns about whether mechanical or safety-related issues could also be overlooked or concealed. That is what undermines my confidence in your service department. Additionally, your reply avoids acknowledging responsibility or outlining what steps will be taken to prevent this from happening again. While I respect the courtesy of your wording, the lack of accountability language makes it feel less like an effort to rebuild trust and more like an attempt to close the matter at minimal cost to the dealership. As a loyal Mazda customer for over 14 years, I expect better transparency and integrity when entrusting my vehicle to your care. I am in the process of reporting this incident to the appropriate state agencies and Mazda corporate so the matter can be reviewed independently. ” More

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The sales, finance, and service teams are so good here. They make every effort to create a positive experience whether purchasing a vehicle or getting it serviced. They make every effort to create a positive experience whether purchasing a vehicle or getting it serviced. More

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Llevé mi Mazda CX-50 a Sport Mazda South para instalar un módulo de airbag y terminé viviendo una de las peores experiencias que he tenido en un concesionario. No solo me cobraron más de $1,200 por un trabaj módulo de airbag y terminé viviendo una de las peores experiencias que he tenido en un concesionario. No solo me cobraron más de $1,200 por un trabajo que no resolvió absolutamente nada, sino que el vehículo salió peor que como entró, con más códigos de error y sin ninguna configuración hecha correctamente, a pesar de que aseguraron lo contrario. Fui atendido por Luis Resende (Service Advisor) y el técnico fue Fernando Vissepo. Ambos dijeron que el trabajo había sido completado y que al menos estaba “configurado”, lo cual era totalmente falso. La verdad es que no solucionaron nada y el problema persiste. Lo más grave fue el trato recibido por el Service Director, Bob Suranovich, quien además de negarse a revisar la situación, fue altamente ofensivo, con un comportamiento prepotente, humillante, y con gestos completamente inaceptables. Nos habló de forma hostil, con desprecio total y sin ninguna disposición de ayudarnos. Literalmente nos dijo “I’m done with this” haciendo señas groseras con las manos. La experiencia fue abusiva, irrespetuosa y profundamente desagradable. Nos sentimos estafados y maltratados, y además obligados a pagar por un servicio que no se prestó como se prometió. Este tipo de comportamiento no representa lo que debería ser el servicio de una marca como Mazda. No recomiendo este lugar a nadie que valore su dinero, su tiempo y su dignidad. More

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Mustapha goes the “extra mile” to get you the best deal he can. He personally went to transport my new car from another dealership. His customer service is absolutely phenomenal. he can. He personally went to transport my new car from another dealership. His customer service is absolutely phenomenal. More

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"I recently purchased a 2025 CX-90, and I couldn't be happier with the experience! My salesman, Kerwin, and Juan from financing were both fantastic. They both took great care of me and made sure everythi happier with the experience! My salesman, Kerwin, and Juan from financing were both fantastic. They both took great care of me and made sure everything was seamless, allowing me to drive the vehicle home the same day. Highly recommend!" More

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Bring my new CX 5 to oil change and tire rotation and found my Rims was scratched. Very disappointed. The dealer needs a QC Quality Control Personnel to avoid in the future this problem. found my Rims was scratched. Very disappointed. The dealer needs a QC Quality Control Personnel to avoid in the future this problem. More

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I have been maintaining my vehicles here since 2018, the service has always been great. My advisor Paul, Technician Eric and the rest of the team there do a fantastic job. service has always been great. My advisor Paul, Technician Eric and the rest of the team there do a fantastic job. More

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Everyone was very kind and very straightforward with what was happening and what needed to be done with my old mazda and the process for upgrading to my new one, especially Alejandra with the purchasing proc was happening and what needed to be done with my old mazda and the process for upgrading to my new one, especially Alejandra with the purchasing process. I've used this dealership before when I purchased my Mazda 3 back in 2016 brand new, and I knew I had to go back More

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Rolando was great throughout the whole process and made it easy and painless. Thank you to the team there. it easy and painless. Thank you to the team there. More

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