Stephen Mackin | Page 16

Professional staff and quick service Staff is courteous and professional. Even though I didn't have an appointment, they got my car taken in and worked on. Took the shuttle service and Staff is courteous and professional. Even though I didn't have an appointment, they got my car taken in and worked on. Took the shuttle service and was happy to take advantage of it. More

by MBOUDONC Verified Customer Verified Customer

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They took me right away and fixed my brake light. Prompt, courteous attention. Reasonably priced! I didn’t have an appointment but they didn’t send me away! Thanks so much! courteous attention. Reasonably priced! I didn’t have an appointment but they didn’t send me away! Thanks so much! More

by SSTORMYC1 Verified Customer Verified Customer

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Gates, I was taken care of immediately when I arrived at the serv desk-with a smile! Maint. Oper was charming and helpful! It took an hour instead of two. Thx the serv desk-with a smile! Maint. Oper was charming and helpful! It took an hour instead of two. Thx More

by EDPAINTER0 Verified Customer Verified Customer

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They were accurate about the length of time it would take - very friendly - simple transaction. I would recommend this shop to anyone. Comfortable waiting area as well. - very friendly - simple transaction. I would recommend this shop to anyone. Comfortable waiting area as well. More

by CHILDSGIRL Verified Customer Verified Customer

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Routine service plus Very happy with Gates Service compared to the other guy. Stumbled a bit on this visit. My wife brought the car in and it took a long time to inform Very happy with Gates Service compared to the other guy. Stumbled a bit on this visit. My wife brought the car in and it took a long time to inform her it was ready to go. Others came and went. She saw the vehicle parked outside and went to ask. Said it wasn’t ready. Some time later they came and said it was ready. Paper work was hidden under other papers. The guy that checked her in was on lunch break so the guy covering wasn’t up to speed to cover. She said she waited an hour longer than she had to. More

by TWCAYIA Verified Customer Verified Customer

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We had great service, this visit was for tire rotation. We also had to have the luggage rack foam replaced. Gates ordered the part & did the repair within 2 days. We love gate's service. Every time we come We also had to have the luggage rack foam replaced. Gates ordered the part & did the repair within 2 days. We love gate's service. Every time we come in. We see our original salesman Coach. More

by POTOHIPPAMUS Verified Customer Verified Customer

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No problems Made a appointment on a day I wanted and received a follow up email varying the time and date. when I took my truck in the waiting time was short and Made a appointment on a day I wanted and received a follow up email varying the time and date. when I took my truck in the waiting time was short and the visitors area was nice with Wi-Fi. Everyone was friendly with no problems. More

by GCMEDLEY Verified Customer Verified Customer

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Errors made I went for a 5000 mile oil change and with a free card for a free tire rotation and alignment check. I got the alignment on front end and tires rotat I went for a 5000 mile oil change and with a free card for a free tire rotation and alignment check. I got the alignment on front end and tires rotated. Never got the oil change. Wondered why the low overall cost till I got home. On way home, low tire pressure gage went off. I knew they forgot to adjust tire pressure and confirmed it once I got home. Front tires needed air and back tires needed adjusted. They failed to check pressure and document on bill. This is the 1st time of happening. I called them on the pressure issue. Since my car is low mileage, I will get the oil change later on. Just couldn't believe this happened. I live about 45 min. south so it is not a quick trip. More

by LUVBIRDS101 Verified Customer Verified Customer

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Service I dropped my recently purchased 2018 tundra for the 20,000 mile service and for them to install a bed cover. Bed cover looks great. I dropped my recently purchased 2018 tundra for the 20,000 mile service and for them to install a bed cover. Bed cover looks great. More

by JOHN.J.GULANICK Verified Customer Verified Customer

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Caliper Madness Why didn't all previous inspections catch the problem with my rear calipers? That's why I always take my Prius there, so I could avoid such problems t Why didn't all previous inspections catch the problem with my rear calipers? That's why I always take my Prius there, so I could avoid such problems through inspections done every single time I've taken my care there since purchased there. Previous inspections revealed no such problem--a "sticky caliper." I was also never informed that there is a $90 caliper service. Had I known that I could have avoided over $600 for Tuesday's repair. This is the very first time I've been disappointed with Gates service. Considering not returning until I get an explanation. Respectfully, Jose R. Roasario More

by JROSARI Verified Customer Verified Customer

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