Stephanie Roffo
Stephanie Roffo at Herb Chambers BMW of Sudbury

Stephanie Roffo

Customer Experience Manager

Herb Chambers BMW of Sudbury

128 Boston Post Rd
Sudbury, MA 01776

5.0
15 Reviews
5.0

15 Reviews

Write a Review

15 Reviews of Stephanie Roffo

September 26, 2024

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Employee Rating

Yordanys professionalism exceeded expectations. Very knowledgeable, personable and professional. Stephanie requested him and she always goes over and above for BMWs customers. Thanks to both of the More

by MMN
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Phil Hunt, Yordanys Perez

Sep 27, 2024

Herb Chambers BMW of Sudbury responded

Thank you for sharing your positive experience with Yordanys and Stephanie at Herb Chambers BMW of Sudbury! We're delighted to hear that their professionalism and dedication made a great impression. See you next time!

Sep 27, 2024

MMN responded

My pleasure well deserved

August 27, 2024

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BMW of Sudbury is always great with servicing my vehicle, Yordany' s has been my advisor past couple of times and I always leave happy with the experience More

by tonia888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Yordanys Perez

Aug 27, 2024

Herb Chambers BMW of Sudbury responded

Thank you for sharing your positive experience with Yordany and the team at Herb Chambers BMW of Sudbury! We're glad to hear you're consistently satisfied with our service.

March 22, 2024

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It’s not a secret! This store is an absolute example and definition of Luxury Treatment. I would highly recommend ! More

by Jrcef5
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Recommend Dealer
Yes
Mar 22, 2024

Herb Chambers BMW of Sudbury responded

We're delighted to know you had a luxury experience at Herb Chambers BMW of Sudbury! Your recommendation means the world to us. Thanks for your review and we hope to see you again soon!

January 18, 2024

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Appointment was secured in a timely fashion. Text updates were great. Being able to have a loaner vehicle is icing on the cake. Nick had the paperwork for drop-off and pick-up completed befor More

by tammy3764
Service Price Transparency
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Nick Sullivan

Jan 18, 2024

Herb Chambers BMW of Sudbury responded

Hi Tammy! We're glad to know that you appreciated the efficiency of our service and text updates at Herb Chambers BMW of Sudbury. It's great to hear that Nick was able to save you time with pre-completed paperwork! We look forward to seeing you again for those wear-and-tear replacements. Safe travels until then!

November 09, 2023

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Karen in service was so helpful! She helped me with my loaner and my car only took a couple of hours to be serviced. More

by Sdbry
Service Price Transparency
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Recommend Dealer
Yes
Nov 09, 2023

Herb Chambers BMW of Sudbury responded

Thank you for the 5-star rating! We're glad to know that Karen was able to assist you effectively and efficiently with your service needs at Herb Chambers BMW of Sudbury. We hope to see you again! Safe travels!

October 05, 2023

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I would drive a million miles to bring my BMW here for service (and I will pay for the gas) More

by steve
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Edward Painter , Robert Cohoon, Maurah Lee, Sam Lynch, mechanic

Oct 06, 2023

Herb Chambers BMW of Sudbury responded

Steve, we're delighted we could deliver an excellent experience! - Herb Chambers BMW of Sudbury Team

July 28, 2023

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Very much appreciate the competence, professionalism, and fair pricing of all the staff. Special thanks to Maurah Ann Lee, service advisor, and Sam Lynch, mechanic, for outstanding performance, More

by steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maurah Lee, Alisha Schofield, Sam Lynch, mechanic

Jul 31, 2023

Herb Chambers BMW of Sudbury responded

Steve, we're delighted to know that Maurah and Sam provided you with outstanding service at Herb Chambers BMW of Sudbury. Thanks for recognizing their hard work and please don't hesitate to reach out if we can assist you again in the future!

June 04, 2023

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The detail on my car is gorgeous! Car looks better than when I bought it!! More

by Kc
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Elmin Jonuz, Whoever does the detailing !

Jun 07, 2023

Herb Chambers BMW of Sudbury responded

We're so happy we could return your vehicle to you in pristine condition, Kc! We appreciate your kind words for us and your five-star rating, and hope to see you again soon! Thank you! - Herb Chambers BMW of Sudbury

April 26, 2023

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Employee Rating

Stephanie is the best and always goes out of her way to make sure your needs are handled professionally in providing a world class customer experience. I cannot say enough about her and know that she is a More

by carloc2002
Recommend Dealer
Yes

Other Employees Tagged: Travis Ewen

Apr 28, 2023

Herb Chambers BMW of Sudbury responded

Stephanie is a true superstar and we are so fortunate to have her on our team here at Herb Chambers BMW of Sudbury! We appreciate you taking the time to share your positive experience with her and we hope to see you again soon! Thank you so much!

April 07, 2023

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We are very happy with both sales and service. Our new X5 has had a few problems, that were all handled perfectly. Thank you. More

by Trudy0829
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charlie Karkaetedes

Apr 13, 2023

Herb Chambers BMW of Sudbury responded

Hi Trudy, It's always great to hear that our team has provided you with exceptional service, even when your BMW X5 had some issues. Thank you for your business and we hope to see you again soon! - Herb Chambers BMW of Sudbury

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