480 Reviews of Simon Chan
September 07, 2023
One of the nicest Service Reps I’ve encountered. Knowledgeable about everything related to my vehicle and its service schedule. He even told me things that I wasn’t aware of. I hope I get him again Knowledgeable about everything related to my vehicle and its service schedule. He even told me things that I wasn’t aware of. I hope I get him again on my next visit. More
September 04, 2023
The phone system is not effective for reaching your service representative, and it has been this way for the last 20 years. I got a text message saying to text with any questions/concerns - no answer. service representative, and it has been this way for the last 20 years. I got a text message saying to text with any questions/concerns - no answer. A call into the service department invariable reaches the wrong person, after which you you're put on hold, followed by a disconnect - very frustrating. I worked with David Roth when he was there - never had a problem reaching him, plus he was excellent to work with, I can't imagine what circumstances resulted in his separation from the company. In fact, the only reason I came to Cobb County Toyota this time is because David texted me early around 6:00 am Monday morning saying he wouldn't be there at Nalley Toyota of Roswell to help me due to a case of vertigo. Now that is someone that really cares and puts a genuine effort into communicating. In terms of Cobb County Toyota's quality of the technical service - I think excellent, as usual. Very impressive work area - first class. I'm happy that your mechanics have a nice and spacious work area. However, saw "after the fact" that I purchased a "remanufactured" alternator. I supposed it's because new ones are no longer available, but I don't know. More
Other Employees Tagged: Carlos Ortega, JC Cooper, Jeff Silvers , Russell Graff - 5, Taylor Gudowski - 5.
August 27, 2023
Cobb County Toyota truly sets itself apart from other Toyota dealerships. From the service advisor (Simon) to the technician (Daniel), a high degree of knowledge, professionalism and empathy were consis Toyota dealerships. From the service advisor (Simon) to the technician (Daniel), a high degree of knowledge, professionalism and empathy were consistently demonstrated. More
Other Employees Tagged: Daniel
August 25, 2023
Courteous service. Simon is my guy. Greets me like he knows me , even though I'm in just every 3-4 months for every 5 thousand mile service on my Prius Prime. Fair pri Simon is my guy. Greets me like he knows me , even though I'm in just every 3-4 months for every 5 thousand mile service on my Prius Prime. Fair pricing. More
August 24, 2023
Jonah excellent seller my experience with him was the best I recommend it to my friends best I recommend it to my friends More
Other Employees Tagged: David Cobb , I don't know which one helped me so I gave it 3 but the service was great

