Simon Chan | Page 20

Service center was very busy but the wait to drop the car off and pick it up was quick and efficient due to the consultants filing in when needed. The service performed was done in a timely manner. Great job off and pick it up was quick and efficient due to the consultants filing in when needed. The service performed was done in a timely manner. Great job! More

by rickchillington Verified Customer Verified Customer

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Very helpful, as always! We dropped off the car without an appt due to a flat tire, and it was not an issue. We dropped off the car without an appt due to a flat tire, and it was not an issue. More

by LSCDMC Verified Customer Verified Customer

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Simon was the best. He explained to me in detail and patience what I needed to do in reference to my vehicle. Best of all he listened. Thanks for excellence customer se He explained to me in detail and patience what I needed to do in reference to my vehicle. Best of all he listened. Thanks for excellence customer service I give his a A+. More

by Retta Verified Customer Verified Customer

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Usually I love this dealership's service but this time something was "off." I came in for maintenance due - which was just a tire rotation. Simon mentioned I was due for a large\pricey service at my next something was "off." I came in for maintenance due - which was just a tire rotation. Simon mentioned I was due for a large\pricey service at my next service date so he encouraged me to break that up and get some done this time to spread out the cost. An idea that I liked. BUT, I told him I did not want to spend hours there, and asked how long it would take... he and I discussed what could be done and he said about an hour. Two hours later it was finally done! There were several others in the waiting room talking about their services taking longer than they were estimated as well. Maybe they were understaffed as they were not super slammed with guests (as far as I could tell). I know it is hard to gauge how long these things will take and I understand that but if your team does not have the band width to take on "extra" work, then I should not have been encouraged to get the "ahead of time" work done.. More

by msg Verified Customer Verified Customer

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IT'S A TOYOTA DEALERSHIP THAT MARKETS AND REPAIRS TOYOTA VEHICLES. WE USE IT TO REPAIR AND HAVE ROUTINE SERVICES DONE ON OUR 2001 AVALON. EVEN THOUGH WE PAY EXORBANT PRICES FOR THESE SERVICES, WE BELEIVE VEHICLES. WE USE IT TO REPAIR AND HAVE ROUTINE SERVICES DONE ON OUR 2001 AVALON. EVEN THOUGH WE PAY EXORBANT PRICES FOR THESE SERVICES, WE BELEIVE GOING TO THIS DEALERSHIP FOR MAINTANCE AND REPAIRS PROVIDES THE BEST OPPORTUNITY TO KEEP OUR AVALON IN GOOD WORKING ORDER. BESIDES, THE WAITING AREA IS A WORLD-CLASS LOUNGE WITH EXCELLENT FOOD AND BEVERAGE SERVICES PROVIDED BY A SERVING STAFF OF EXCELLENT TRAINED WAIT PERSONS. THE FREE SNACKS AND BEVERAGES WERE OUTSTANDING AND I WOULD RECOMMEND THESE AMMENITIES TO ANY FUTURE PERSONS WHO NEED SERVICES ON THEIR TOYOTA VEHICLES. More

by Rcedris Verified Customer Verified Customer

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Great service, fast and reliable. Staff was attentive and waiting area was nice. Overall great experience. Staff was attentive and waiting area was nice. Overall great experience. More

by SLYX07 Verified Customer Verified Customer

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Katie was such a gem! Pleasant, respectful, accommodating, and knowledgeable!!! She made my service experience dreamable! She is an asset to Toyota! Pleasant, respectful, accommodating, and knowledgeable!!! She made my service experience dreamable! She is an asset to Toyota! More

by kogunsua Verified Customer Verified Customer

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I was able to make a same-day appointment for an oil change. The oil change didn’t take long and the price was very affordable. change. The oil change didn’t take long and the price was very affordable. More

by Letitiad8305 Verified Customer Verified Customer

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Simon was very helpful in explaining what needed to be done as far as service for my car. He was personable and professional. done as far as service for my car. He was personable and professional. More

by VICKIFREE49 Verified Customer Verified Customer

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Stopped in for oil change and diagnostic. As always staff is professional and courteous. Although the wait time is lengthy, I have no complaints. As always staff is professional and courteous. Although the wait time is lengthy, I have no complaints. More

by Charvonne Robinson Verified Customer Verified Customer

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