Simon Chan | Page 18

It was good. Thanks for the coupon and the no pressure for extras approach used. Thanks for the coupon and the no pressure for extras approach used. More

by CLAY.GUNTER Verified Customer Verified Customer

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TODD and his team did a did an excellent job! ! will be back for all of my service work! thanks! ! will be back for all of my service work! thanks! More

by SANDYSPRINGS Verified Customer Verified Customer

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Great service and explanations from Simon. Always a good experience at Cobb co Toyota. No issues or complaints. Always a good experience at Cobb co Toyota. No issues or complaints. More

by andyclark4321 Verified Customer Verified Customer

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I got a call from the dealership with an offer for a $44. 95 oil change And I call to confirm the price and the person who took the call “ noted it in my file”. They had records since I purchased the car f 95 oil change And I call to confirm the price and the person who took the call “ noted it in my file”. They had records since I purchased the car from this dealership. When I got to the service bay the associate had no knowledge of the call or offer and tried to upsell me also there was no record on the pervious call the day before. They told me it would take between 60 to 90 minutes for the oil change to be performed. That was 3:50 pm. I signed the paperwork and went to the waiting room. Around 5:40 I inquired about the status of the car. The associate I worked with Jeff had gone home for the day and the new associate could not find my paperwork. After a bit they pulled my paperwork from the system and checked me out where once again I had to explain about the voice mail from Jennifer that they were offering me an oil change for $44.95. I want to be clear everyone was nice and not rude but they all kept trying to say it was not a valid offer and had no knowledge or it. I still have the voicemail. So it took two hours for a oil change that I could of footed at any place far quicker and the only reason I went to the dealership was because of the offer left on my voicemail. Which I had to explain to three different associates. More

by rk_falch Verified Customer Verified Customer

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Simon is a wonderful service advisor to work with. He helped my daughter with kindness and patience and answered all my questions (by phone and text) both during and after her appointment. I can't t He helped my daughter with kindness and patience and answered all my questions (by phone and text) both during and after her appointment. I can't thank him enough! I really do appreciate all your help, Simon! My 5 star rating for this Service Center is based entirely on our experience with Simon. More

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The staff is awesome and the dealership itself is very appealing To purchase a car very easy. appealing To purchase a car very easy. More

by felicia.smith083110 Verified Customer Verified Customer

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Simon provided great service. I will always schedule my service with him in the future. I will always schedule my service with him in the future. More

by EMMERTGF Verified Customer Verified Customer

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Have used CCT service and sales since 1994. Always do a great job. Thank you Simon for taking great care of our cars. Wouldn’t think of going anywhere else Always do a great job. Thank you Simon for taking great care of our cars. Wouldn’t think of going anywhere else More

by tmymck Verified Customer Verified Customer

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I’ve continued to enjoy a worry-free and stress-free service experience each time I come to Cobb County Toyota’s Service Center. Thank you! service experience each time I come to Cobb County Toyota’s Service Center. Thank you! More

by JOSHCLARK1 Verified Customer Verified Customer

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Simon needs to be better at dealing with customers he needs training in tone of voice needs training in tone of voice More

by LINDAWELLSANDT26 Verified Customer Verified Customer

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