Shiva Lawton
Shiva Lawton at Scott Honda of West Chester

Shiva Lawton

Honda Service Advisor

Scott Honda of West Chester

706 Autopark Blvd
West Chester, PA 19382

5.0
50 Reviews
5.0

50 Reviews

Write a Review

50 Reviews of Shiva Lawton

September 08, 2024

Dealership Rating
Employee Rating

We had a great experience with our sale and service at Scott Honda. Calvin in Sales and Shiva in Service went above and beyond. Highly recommend. More

by MV
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Sep 09, 2024

Scott Honda of West Chester responded

How wonderful. We aim to make this impression at Scott Honda, so you can imagine we're celebrating your review.

August 14, 2024

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Another totally satisfactory service visit. Nick H got everything right, the shuttle was timely and the charges were fair. Thanks, Scott Guys. More

by james.malin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Huntoon

Aug 14, 2024

Scott Honda of West Chester responded

Thank you for taking the time to leave Scott Honda a 5-star review! Nick and our whole team appreciate your stars.

August 14, 2024

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Easy to setup the appointment. Not pushy to get more work done. Provide frequent updates on work progress. Clean. More

by fbalawi66
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Aug 19, 2024

Scott Honda of West Chester responded

We appreciate your 5-star feedback. Thank you for taking the time to leave us a review. We value you!

August 10, 2024

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Darren was great with helping me purchase my car off the lease. Explained the process very well and very efficiently and helped me save a lot of time! He was the most helpful and genuinely friendly salesper More

by jacobwhoover23
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 12, 2024

Scott Honda of West Chester responded

We value your review, Jacob. Thanks for sharing your outstanding experience with Darren. He's pleased to have earned your high regard. And thank you kindly for your recommendation. It means a lot to our team.

July 30, 2024

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Outstanding customer service. Never tried to up-sell for products or services that I don’t need. Shiva is very knowledgeable and responsive. More

by Jlm495
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Recommend Dealer
Yes

Other Employees Tagged: Chris Wisler

Jul 30, 2024

Scott Honda of West Chester responded

Wonderful to hear it, Jim. We appreciate you placing your spotlight on Shiva. She is such an important person to our service team and we're joining you in celebrating her professionalism. We value your stars.

May 10, 2024

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Wonderful service. Explained everything. Honest. Best experience I ever had getting car checked! Would use again! More

by ncarr1
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
May 13, 2024

Scott Honda of West Chester responded

We're thrilled to hear this was the "Best experience I ever had getting a car checked." 5-star customer care is our benchmark, so we're grateful to have earned your stars.

January 14, 2024

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I have been a loyal Scott Honda customer since 1998. The service department has always been outstanding, and my latest experience, on January 12, 2024, was no exception. I was fortunate to have an outst More

by beatlebob
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jan 25, 2024

Scott Honda of West Chester responded

Shiva will be over the moon to read this review. Shiva knows that your car makes your life work. She's a true professional who comes alongside our customers to help and educate them in decision-making when caring for their Honda. As a longtime client, your five stars are priceless. They let us know that we're getting it right and with consistency— over two decades— that's important. Thanks kindly for sharing your experiences with others.

Jan 26, 2024

beatlebob responded

I can't say enough about the outstanding service Shiva provides. I hope that she receives the recognition she truly deserves. She sets the bar for what awesome customer service should be, and I would absolutely recommend her to anyone who desires the best in customer service.

November 30, 2023

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I've had my car serviced at Scott Honda for nearly a decade and have never been more impressed with the Customer Service Shiva provided. She is warm, knowledgeable, and represents Scott Honda with exce More

by RAbrams
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Dec 01, 2023

Scott Honda of West Chester responded

As you wish... I've just forwarded your words to Mr. Scott directly, as well as Shiva's team leads. Thanks for sharing your experience and placing your spotlight on Shiva's professionalism and knowledge. She represents the best version of us. Please know also that it's a tremendous compliment to have your continued trust over these last ten years. We value your recommendation.

November 08, 2023

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Always have an excellent experience at Scott Honda. And Shiva was so helpful and very caring. The car work was done and the care was washed. My friend asked whether it was brand new. It was so great ha More

by dgeorge452
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 15, 2023

Scott Honda of West Chester responded

The best compliment we could earn is your continued trust, so thank you! This is an amazing review to receive and we value your high opinion— it means a lot that you took time to recommend us in this way. Thank you from our whole team, and we look forward to keeping your car running "brand new"!

February 21, 2023

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Employee Rating

This is the second automobile that we have purchased in the last two years from Scott Honda. Gregory Cole has been our salesman for both purchases. He is an outstanding salesman and and has an exceptiona More

by johnmack787
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gregory Cole, Rob Gill

Feb 24, 2023

Scott Honda of West Chester responded

Hi John, thanks for taking the time to share your thoughtful feedback with our team. No doubt, we'll be celebrating Greg's hard work to earn your total satisfaction! From sales to service, we're grateful for your continued trust. And we look forward to welcoming you back :)

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