Shelly Jackowski
Shelly Jackowski at Norm Reeves Toyota Dallas

Shelly Jackowski

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.9
470 Reviews
4.9

470 Reviews

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470 Reviews of Shelly Jackowski

September 11, 2025

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Employee Rating

disappointed that Norm Reeves is not continuing the 15% Wednesday discount offered by Cowboy Toyota More

by joellape
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Recommend Dealer
Yes

Other Employees Tagged: Edwin Aguilar

Sep 12, 2025

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your feedback. Please don't hesitate to reach out to us directly to discuss your concerns. We appreciate your business and hope to see you again! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 11, 2025

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Service aokay. Shelly is excellent. Auto work done well . Long time custermer. Since 2016 to present More

by RGARBELL
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Recommend Dealer
Yes
Sep 12, 2025

Norm Reeves Toyota Dallas responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 10, 2025

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Always a great experience when I come in, everyone is friendly, love the new snack machine as well, ha! More

by carolineerickson7
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Recommend Dealer
Yes
Sep 10, 2025

Norm Reeves Toyota Dallas responded

Thanks for sharing your thoughts about your experience with Norm Reeves Toyota Dallas. We appreciate your business and hope to see you again soon! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 08, 2025

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Good service on time. Friendly and courteous staff, clean and pleasant facility with free coffee More

by hilarionprieto
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Recommend Dealer
Yes
Sep 08, 2025

Norm Reeves Toyota Dallas responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Norm Reeves Toyota Dallas! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 08, 2025

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I was taken care of very well. ..Shelly was able to get the parts I needed very quickly and I got my car back in just a few days. I have an old 4-Runner which I plan to keep and you More

by SPSTEPHENSON
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Recommend Dealer
Yes
Sep 08, 2025

Norm Reeves Toyota Dallas responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 06, 2025

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It was great working with Shelley. She kept me updated and helped me with everything I needed during this service appointment! More

by brgage
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Recommend Dealer
Yes
Sep 06, 2025

Norm Reeves Toyota Dallas responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 05, 2025

Dealership Rating
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Shelley is easy to work with and gets work done. Very good relations with customers. More

by jschwenk
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Recommend Dealer
Yes
Sep 06, 2025

Norm Reeves Toyota Dallas responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 02, 2025

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Shelly and Justin are great! It is warming and securing to know they care and go above and beyond for their clients. Unfortunately, I can not say I feel the same way about th More

by Candice B.
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Sep 02, 2025

Norm Reeves Toyota Dallas responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Norm Reeves Toyota Dallas! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 02, 2025

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Employee Rating

They take great care of my 21 Tundra would definitely recommend to anyone needing to get work done More

by hoytnesbitt
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Recommend Dealer
Yes
Sep 02, 2025

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 01, 2025

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Employee Rating

Shelly was great very knowledgeable and recommended what I needed and nothing extra, told me what’s to expect as far as pricing, More

by Karen Samuels
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Recommend Dealer
Yes
Sep 01, 2025

Norm Reeves Toyota Dallas responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Norm Reeves Toyota Dallas. We look forward to having you as one of our valued customers for many more years to come! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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