Sheldon Carter

I surcharge Sheldon's knowledge and the time he took to show us as much as he could in the vehicle. Everyone was super nice and very attentative to our time. show us as much as he could in the vehicle. Everyone was super nice and very attentative to our time. More

by JOANNDOBSON17 Verified Customer Verified Customer

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The customer service was amazing from everyone we dealt with. Our sales rep., Sheldon, was super helpful and did his best to make the process as easy going as possible for us. He seemed to genuinely care a with. Our sales rep., Sheldon, was super helpful and did his best to make the process as easy going as possible for us. He seemed to genuinely care about our needs and our current financial situation. More

by keg81998 Verified Customer Verified Customer

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Sheldon was very honest and helpful. i don’t know much about cars and he didn’t rush me and took the time to explain everything i don’t know much about cars and he didn’t rush me and took the time to explain everything More

by Sjaneyrose Verified Customer Verified Customer

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If I could give Mackenzie 10 stars I would ! !!! she was the best Car Sales Persons that I have ever dealt with; she was extremely knowledgable, helpful, patient, and never pushy. !!! she was the best Car Sales Persons that I have ever dealt with; she was extremely knowledgable, helpful, patient, and never pushy. More

by BILL.RAPER Verified Customer Verified Customer

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I really like this dealership. They are so friendly and helpful. I would recommend them to anyone. They are so friendly and helpful. I would recommend them to anyone. More

by Jeff1957 Verified Customer Verified Customer

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Buying the car went fine. Dealing with service for my problems is going poorly. No one keeps me informed as to the progress being or when I can pick it up. No one answers my c Dealing with service for my problems is going poorly. No one keeps me informed as to the progress being or when I can pick it up. No one answers my calls or returns my calls. More

by Jamesnmoore1123 Verified Customer Verified Customer

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Sheldon was phenomenal. Bryson was great. Everything was explained and understood easily. Will go back Bryson was great. Everything was explained and understood easily. Will go back More

by tammyjacobs09 Verified Customer Verified Customer

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we walked into the dealership 10/8 a few minutes later Sheldon walked up a greated us we explained to him what we were looking for after an hour we found the 23 Telluride that we test drove and than we de Sheldon walked up a greated us we explained to him what we were looking for after an hour we found the 23 Telluride that we test drove and than we decided to buy the car . we told Sheldon that we needed to know ASAP if they could match the 11,000 amount that Carmax was giving us for our RDX so if they couldnt do it ,we could run over to Carmax and get the check right a way (please note that I had explained that we have a service dog home alone and time was importance . well it took an hour for them to come back with an offer of 3,600 all they had to do was just tell us ,we had to rush over to Carmax get the check to put towards the car. we told Sheldon on tuesday since Sheldon told us that he was giving the car to his best detailer to clean the car , well when he came back the car was not accectable and all of the sudden there was sratches on the right door bottom line the car was not detailed. we told Sheldon that we would be back on 10/10 and to make sure that the car was done ,to pay and pick-up the car when he was in on 10/10 plus we wanted the copy of the front end alinement get the sratches out of the door. please note after spending 3 1/2 hours we returned 10/10 to find out that the car sat for 2 days without anything being completed now Sheldon wanted us to waite another 2 1/2 hours to get the work completed , we went out to run some errands had lunch,payed for the car and it still wasnt completed ,Sheldon stated that he was bringing the car to us . the whole sales experince so poor and sad for a jim ellis dealership to give this type sales service (we will be sending Stacey a letter concerning our experince )along with a google review no one went went over all the bells and whistles The Service Manager never called us back after leaving 2 messages than went through Joy to get the full copy of the service history to match up with the CarFax . no car manual no call back after we made an appointment concerning the passager airbag light coming on we had asked joy to get inouch with SM about a loner car since they will need to have the car for 4/5 days so we didnt go to the appointment The best part and easy was with Bryson Smith and dealing with Joy the 1st time\ please note that the SM did call us back a few days later and we did got over the Service History at that time i told hime that i wasnt happy about the whole experince . lastly we were told that the car was a dealer loner,only to find out that it was owned by someone else (that whole story was a lie ) we were never was introduce to the sale manager or anyone else it was a very unpleasant buying experience not like the outstanding sales experince that i had a week ago form Hennessey Honda when i got my Honda Ridgeline they did me right !! so it does pay to shop around to get the great type of sales experince from other dealerships please note that my wife Leslie drove to the service dept about the airbag light coming on since we never heard back from anyone it was Kris Musgrove and explained that nthe new seat covers might be causing it More

by BA25LESLIE Verified Customer Verified Customer

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I worked with Mackenzie from Kia Jim Ellis for my first car. She has been very helpful and informative. I love my Kia Forte gt line, and I know I can call her if I need anything else. car. She has been very helpful and informative. I love my Kia Forte gt line, and I know I can call her if I need anything else. More

by LITTLEMSUBILES Verified Customer Verified Customer

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Everything and everyone in great thank you for help me to chose my new car chose my new car More

by EMILIAKERLEY Verified Customer Verified Customer

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