Shai Nadav | Page 30

Paul Conte is the best dealership! Love the staff and the quality of work is awesome. The staff are always friendly and helpful from the time you arrive until you leave. quality of work is awesome. The staff are always friendly and helpful from the time you arrive until you leave. More

by JOHNB5494 Verified Customer Verified Customer

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The staff here is awesome very professional and friendly. Always a pleasurable experience when I’m servicing my car. I will definitely get my next car from them Always a pleasurable experience when I’m servicing my car. I will definitely get my next car from them More

by CB Verified Customer Verified Customer

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Terrible dealer!! Don’t shop here. I bought a used 2015 Chrysler Town and country from them. Have had nothing but trouble from the start. When we purchased the van the passenger side head rest was broken. Chrysler Town and country from them. Have had nothing but trouble from the start. When we purchased the van the passenger side head rest was broken. This was a special active headrest that is supposed to pop open and protect the passenger in an accident. The dealer promised to replace with a new one. We waited a week for the new part to arrive and be installed. One week after we picked up the car the head rest again split open. This time it revealed what had been done. Instead of a replacement like was promised the dealer tried to epoxy the parts back together. Not only was this underhanded but also placed my family in jeopardy since the safety features of the headrest wouldn’t work after this. The van was then brought back to Paul Conte to replace the headrest for real. This took another 2 weeks. Now the check engine light has come on and requires 2 fuel injectors to be replaced. In diagnosing the problem the mechanic at my local Chrysler dealer discovered some additional problems. There is a transmission line leaking and a problem with the battery. These repairs total over $2000! Paul Conte Cadillac is refusing to help with the repairs and will take no responsibility for any of the problems. They only offered to look at the battery and let me know if it needs replacing. Over all I would say this dealership is dishonest and does not stand behind the cars that they sell. More

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Terrible Service Department. I had a 10:30 AM appointment of which I arrived 10 minutes early. The service drive was empty, no greeter, I wasn't even greeted or assisted. There we I had a 10:30 AM appointment of which I arrived 10 minutes early. The service drive was empty, no greeter, I wasn't even greeted or assisted. There were 2 service writers that looked busy and oblivious at the same time. I waited around for about 30 minutues before I decided to leave. There were also several disgruntled customers in the waiting room, I felt so bad for those ladies. This experience turned me off from this dealership. I bought my XT5 from Paul Conte & was hoping for the same great experience I had in Sales but they made up my mind quick. I have Mercedes, BMW & Lexus. All of their service departments are top notch. I'm sure this will get a generic response from the dealer asking me to call them to review this matter but dont bother wating my time once again. More

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Excellent dealership and great customer service dept I have been buying my Cadillacs from Paul Conte for years. They are always so courteous and such a pleasure to deal with. Their service department is I have been buying my Cadillacs from Paul Conte for years. They are always so courteous and such a pleasure to deal with. Their service department is extremely efficient and always explains everything in detail. They go above and beyond for their customers. I would highly recommend them to anyone looking to buy a Cadillac. More

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Horrible Service Department You may have to wait a month for an appointment if you need a loaner car for them to fix something they failed to fix numerous times, the service mana You may have to wait a month for an appointment if you need a loaner car for them to fix something they failed to fix numerous times, the service manager may talk down to you if you're a female, the General Manager passed me onto a customer service manager who doesn't follow up just tells you you're at the right place he will handle and he disappears and a vehicle that is still not fixed. I would NOT recommend this dealership if you intend to service your vehicle there as well. More

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Cadillac purchase and service All good experinces, helped out setting up computer items and this is my second purchase at this dealership would recommend to others and would come b All good experinces, helped out setting up computer items and this is my second purchase at this dealership would recommend to others and would come back again More

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Amazing Service Dept.! Each summer, I rent a car through a particular rental agency who I know has the Cadillac CRX SUV in their fleet. I really love this car as it's so com Each summer, I rent a car through a particular rental agency who I know has the Cadillac CRX SUV in their fleet. I really love this car as it's so comfortable and is a real pleasure to drive. Somehow, I dropped an expensive earring underneath the seat and while trying to get it, it got pushed into a smaller hole. The rental agency was very unhelpful in trying to retrieve it so I contacted the Service Dept. at Paul Conte Cadillac as they are closest to my home. I spoke to Shai and relayed my problem and he said to come right over. I felt embarassed telling them of my stupid mistake but they put me at ease and got right to work in getting the earring. They worked for about 45 minutes removing both seats and, although it was so hot, they never gave up and found it in a very obscure part of the car. It has been a long time since I have received such wonderful customer service like I did at Paul Conte. I can't say enough great things about their Service Dept., including Shai, Danny, Ed, Manny, and David (apologies to those who's names I've left out). They are true professionals and really great people. The fact that they were so incredibly helpful when I hadn't even bought the car from their dealership is proof that they go above and beyond to do the right thing. Hard to find that these days. Really grateful to these wonderful people. More

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Patricia - a very satified customer I am a long time Cadillac buyer with this dealership. Over the years the Service Department has made my car service experience excellent and superior I am a long time Cadillac buyer with this dealership. Over the years the Service Department has made my car service experience excellent and superior to anything I ever experienced on the outside. These men always go out of their way for all their customers. It was made obvious to me because I recently had an occasion to deal with another non Cadillac dealer and there was no comparison to the quality of Sales and Service that you get at Paul Conte. They take the time to explain things to the customer and really care far beyond the call of duty. Without Ed , Shai, Tom , Danny and Abe, the place would not be the same. I consider them family. Getting my car serviced there is a pleasurable experience and they have my complete trust.The techicians are knowledgable and take the time to explain everything which is always appreciated. They always go above and beyond in emergencies and for that I am grateful. My car issues are always resolved and I am always completely satisfied. As far as Sales goes, its always a pleasure to buy cars from Paul Conte Cadillac. The experience is so wonderful I wish I could do it every year. Their knowledge of the car and the attention to detail they give their customers is beyond compare and I cannot imagine going to another dealership. More

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Great Car Buying Experience I walked into Paul Conte Cadillac after wanting to trade in my 2011 Cadillac Escalade for a smaller SUV. I met Chris, and he was the absolute best car I walked into Paul Conte Cadillac after wanting to trade in my 2011 Cadillac Escalade for a smaller SUV. I met Chris, and he was the absolute best car salesman I have ever dealt with. I was looking at a 2008 BMW X5 and decided to do the trade. I was in and out of this dealership in 2 hours and my New Preowned BMW was ready the next day. The financial manager RON was very nice, he did not try to push the typical dealer extras onto me when I stated I was not interested. After owning the car for a few days, I noticed an Issue with the car, and the service department were very helpful in resolving the issue. They gave me a loaner car while my suv was being fixed. Chris was there for me throughout the entire process. I felt like everyone in this dealership truly cared about me as a customer from the moment I walked into the dealership. More

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