Service Department | Page 32

Very Professional Steve Miller was recommended to me by a business associate. My experience with him and the service department has been nothing short of fantastic. B Steve Miller was recommended to me by a business associate. My experience with him and the service department has been nothing short of fantastic. Being in equipment sales, I can fully appreciate dealing with a professional who pays attention to detail. Steve makes the buying process very enjoyable and painless. He is good people. I also want to point out that the service department is top notch as well. Everyone there cares about the customer and really care about the service they provide. I highly recommend that anyone looking to purchase a vehicle include a visit to see Steve. I am confident that you will be happy you did. More

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Very knowledgeable and helpful! My wife and I have been buying and leasing cars and trucks from Steve since 2006! He has helped me order trucks that will allow me to pull our 5th whe My wife and I have been buying and leasing cars and trucks from Steve since 2006! He has helped me order trucks that will allow me to pull our 5th wheel making sure that the truck has the capability to tow my size 5th wheel. He was really helpful when we ordered my wives car making sure that it had everything she wanted. When we decided to lease a vehicle he explained the lease program to us making sure that we fully understood the lease program. He's our go to salesman for ALL our vehicle needs. Always able to take a call before, during and after we purchased our vehicles. More

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Great. Excellent. Thorough My truck had been to local dealerships 7 times in 6 months for a leak. Nobody got it right. When one leak got fixed another sprung. It was ridicu My truck had been to local dealerships 7 times in 6 months for a leak. Nobody got it right. When one leak got fixed another sprung. It was ridiculous. Finally gave up and took my truck 90 miles back to van bortel (where I bought it) and they took care of it. The rep and actual mechanic were fantastic and knew what they were doing. Especially the technician/mechanic Jeremy. Like a ford surgeon. Very impressed More

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Great place! I really like this dealership, I don’t mind waiting at all nice waiting area, the employees are great very friendly, helpful. And they don’t try to se I really like this dealership, I don’t mind waiting at all nice waiting area, the employees are great very friendly, helpful. And they don’t try to sell you services that are unnecessary ! I will keep going back More

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Good mostly great sometimes All good hhjh iugfxfykj gghf you be available for me to come to the office Monday and Thursday and will be until 11 t gc All good hhjh iugfxfykj gghf you be available for me to come to the office Monday and Thursday and will be until 11 t gc More

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This dealership exceeds all expectations! Excellent Service! Steve Miller (Sales) and Tom Anne (Service) make this dealership stand above all others in the marketplace! From the buying experience to the after sa Steve Miller (Sales) and Tom Anne (Service) make this dealership stand above all others in the marketplace! From the buying experience to the after sales support, I would rate this dealership a 10! We have purchased over 15 vehicles over the last 10 years and have always been extremely happy with the team at Van Bortel! Thank you! More

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Love my new truck I loved this dealship with their no hassle pricing. I went in told them what I wanted and had a truck picked out within the hour. The price is flat ou I loved this dealship with their no hassle pricing. I went in told them what I wanted and had a truck picked out within the hour. The price is flat out none of the running to my boss back and forth nonsense for hours and magically the price drops hundreds of dollars after you waste half your day there. I also took advantage of their loaner program which gets you into an essentially new truck for a discounted price! More

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Quality Service and Respect My vehicle was serviced professionally and I was treated very respectfully with friendly staff. Nice waiting area with coffee and showroom is nice to My vehicle was serviced professionally and I was treated very respectfully with friendly staff. Nice waiting area with coffee and showroom is nice to walk around look at cars while I wait. Driver service available and if needed they will loan me a car. A quality Ford dealership. More

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Warranty Repair My 2015 F150 had what I thought was improper brake rotor wear at 28,000 miles. Van Bortel agreed. After discussions with Ford Customer Service, Van My 2015 F150 had what I thought was improper brake rotor wear at 28,000 miles. Van Bortel agreed. After discussions with Ford Customer Service, Van Bortel replaced all four rotors and brake pads, as well as driving me home and back because the service was going to take longer than expected. I could not have asked for better service! More

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Strike Three VanBortel, You're OUT!!! I have been using the VanBortel Service Department for several years and visit at least monthly due to the high mileage I drive as well as having seve I have been using the VanBortel Service Department for several years and visit at least monthly due to the high mileage I drive as well as having several cars needing service. Over the last several visits, I have experienced several problems with the quality of the service work performed and recently the customer service at the dealership. The service problems are a leaking oil filter from a regular oil change that required two additional visits to the dealership. One to review the problem as the service department was full and a second to have another oil change performed. As I was on a long trip when the low oil light came on there was also the possibility of engine damage due to the low oil. During a visit to have the wheel bearings changes, the ABS sensor was broken and the vehicle needed to be taken into the dealer a second time for repair. Not a big problem, but another inconvenience. During my two most recent visits, I picked up my car after a brake job to find that the passenger side door had a large dent. Obviously, someone that parked or picked up the vehicle next to mine had slammed their into mine. This was during one of the recent wind storms and there is no way to prove that it was a Van Bortel employee that dented the door, but it was still frustrating that this problem occurred. During my last visit and this is the proverbial straw that broke the camel's back. I waited for over an hour for a ride home. The shuttle was an hour and twenty minute wait. The service department was short staffed due to people calling off work. VanBortel management made no effort to put the customer's first and make sure that people like me were their priority. So it took me over two hours to get home. I don't know what is happening to the service department at VanBortel, but certainly the quality of the workmanship has been poor and recently the customer focus has been lost. Now, VanBortel has lost me as a customer as well. More

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