Service Department | Page 30

Overall excellent service.. VB has a good service department, but they have seemingly grown very fast in the past few years making it a challenge sometimes to get in and out with VB has a good service department, but they have seemingly grown very fast in the past few years making it a challenge sometimes to get in and out without leaving the vehicle there for most of the day for even simple quick lane services. Scheduled appointments are a little better, but for anything more than a std “the works” service, expect to drop off the vehicle and arrange for your own transportation unless it is a new vehicle purchased there for warranty service, as I believe that is usually when I’m offered a loaner. Recommendations to management include lending consideration to scaling up the facilities and service advisor and tech personnel. More

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Van Bortel Ford Service My appointment was scheduled for mid morning. I was advised about an hour to complete. Vehicle service was completed in a little less than an hour. As My appointment was scheduled for mid morning. I was advised about an hour to complete. Vehicle service was completed in a little less than an hour. As usual I was presented with a complete service status report, professionally done. More

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“Works” Service Service Dept. opened promptly at 6:30 AM which allowed me to stop without an appointment. Full services took 1-1/2 hours and advised of additional se Service Dept. opened promptly at 6:30 AM which allowed me to stop without an appointment. Full services took 1-1/2 hours and advised of additional service but I declined and they were fine with my decision. More

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2016 F150; 30k mile service; Seatbelt recall; brakes Service Tech (Andy) did good job. Need to return for new Visor (garage opener). Service VP (Tom Anne) does great job ensuring all items completed. Service Tech (Andy) did good job. Need to return for new Visor (garage opener). Service VP (Tom Anne) does great job ensuring all items completed. More

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I was extremely satisfied with the cordial Response . We are leaving on vacation in approximately one week Van Bortle was able to fit me in to their busy service schedule.The service manager Yanny was ver We are leaving on vacation in approximately one week Van Bortle was able to fit me in to their busy service schedule.The service manager Yanny was very helpful and cordial to get my problem fixed.I will be bringing future business service and otherwise back to Van Bortle they were extremely helpful. Thank you very much. More

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Couldn't have asked for better The staff were respectful and polite and listened to all my concerns and were considerate to work around my personal schedule. The problem was solved The staff were respectful and polite and listened to all my concerns and were considerate to work around my personal schedule. The problem was solved professionally and in a timely manner More

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Service to fix a alarm The service dept had me fixed and on my way in a very short time with no complications what so ever. This was a very pleasant experience. The service dept had me fixed and on my way in a very short time with no complications what so ever. This was a very pleasant experience. More

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Used escape purchased Steve Miller is always professional and does not waste my time trying to upsell. Van Bortel has always delivered new and used cars to me expeditiously Steve Miller is always professional and does not waste my time trying to upsell. Van Bortel has always delivered new and used cars to me expeditiously and ready to go. More

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Purchase used 2015 Ford Escape Titanium Very pleased overall. My first contact was email and I received prompt responses. Worked through most of my questions over email and my 1st appt was 4 Very pleased overall. My first contact was email and I received prompt responses. Worked through most of my questions over email and my 1st appt was 45 mins which included test drive, approval and deal on my trade in. Picked up the car 2 days later! More

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F-150 Service I was very satisfied with the service received. Your service department found a rim leak in a tire that no one else could find and resealed it. I was very satisfied with the service received. Your service department found a rim leak in a tire that no one else could find and resealed it. More

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