Service Department | Page 30

I was extremely satisfied with the cordial Response . We are leaving on vacation in approximately one week Van Bortle was able to fit me in to their busy service schedule.The service manager Yanny was ver We are leaving on vacation in approximately one week Van Bortle was able to fit me in to their busy service schedule.The service manager Yanny was very helpful and cordial to get my problem fixed.I will be bringing future business service and otherwise back to Van Bortle they were extremely helpful. Thank you very much. More

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Couldn't have asked for better The staff were respectful and polite and listened to all my concerns and were considerate to work around my personal schedule. The problem was solved The staff were respectful and polite and listened to all my concerns and were considerate to work around my personal schedule. The problem was solved professionally and in a timely manner More

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Service to fix a alarm The service dept had me fixed and on my way in a very short time with no complications what so ever. This was a very pleasant experience. The service dept had me fixed and on my way in a very short time with no complications what so ever. This was a very pleasant experience. More

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Used escape purchased Steve Miller is always professional and does not waste my time trying to upsell. Van Bortel has always delivered new and used cars to me expeditiously Steve Miller is always professional and does not waste my time trying to upsell. Van Bortel has always delivered new and used cars to me expeditiously and ready to go. More

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Purchase used 2015 Ford Escape Titanium Very pleased overall. My first contact was email and I received prompt responses. Worked through most of my questions over email and my 1st appt was 4 Very pleased overall. My first contact was email and I received prompt responses. Worked through most of my questions over email and my 1st appt was 45 mins which included test drive, approval and deal on my trade in. Picked up the car 2 days later! More

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F-150 Service I was very satisfied with the service received. Your service department found a rim leak in a tire that no one else could find and resealed it. I was very satisfied with the service received. Your service department found a rim leak in a tire that no one else could find and resealed it. More

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excellent service, great prices Never thought I'd see the day when OEM parts from the dealer were not only cheaper than the aftermarket, but also of higher quality. That day is here Never thought I'd see the day when OEM parts from the dealer were not only cheaper than the aftermarket, but also of higher quality. That day is here at Van Bortel Ford. I got a 7 year battery for the same price as a competitor's 3 year battery. I was pressed for time that day, so they got me in and out in about a half hour. Fantastic! More

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Saless and Service expierence at VanBortel Ford I purchased my 2018 Ford F150 in Sept. 2018 from VanBortel Ford. They made my experience pleasurable and easy to purchase a vehicle. I was disappointe I purchased my 2018 Ford F150 in Sept. 2018 from VanBortel Ford. They made my experience pleasurable and easy to purchase a vehicle. I was disappointed in my sales person as they did not make an effort to contact me to say thank you nor to inquire if I was enjoying my vehicle. I initiated the contact with my sales person. A friend of mine had contacted my sales person in an attempt to purchase my trade in vehicle and my sales person never returned his call. I then had to contact a sales manager who informed me that the vehicle had already been sold. I recently had taken my vehicle to VanBortel Ford for service! I was highly disappointed that I was told that I had to wait approx. 4 weeks for a service appointment to have my door locks worked on (door locks were freezing) I was told that I could bring the vehicle in at anytime so that a quick fix could be ascertained until my appointment. So I was disappointed that I would now have to make two trips to the dealership to fix a common problem with the door locks freezing(recall for this problem on 2016 F150's). After I explained this to the appointment scheduling person and my disappointment that I would have to wait four weeks for a service appointment and the threat of contacting the owner, Kitty VanBortel I was scheduled within a week and a half. I did respond to the dealership for my quick fix and I was greeted by a pleasant service writer who explained in detail what the quick fic would be and how long it would take. He then explained what the resolution would be when I brought my vehicle back. The quick fix took twenty minutes. Great job as I had no issues with the locks freezing after the quick fix. I then took my vehicle back to have the locks repaired. I again was greeted by a pleasant and thorough service writer! My vehicle was fixed and returned to me at the time I was promised. Do to the service department and the friendly staff of the service department I would not only take my vehicle there I would recommend the service department. I however would inform the persons that schedule the appointments not to tell customers that the service department is "busy". No one wants to hear after you purchase a vehicle and you need something fixed that the service dept. is busy! Put it this way if the service dept. is reputable then they are going to be busy! Over all a job well done by VanBortel service! More

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Great service From Bob Rothfuss at the service desk to Mike Lusk in service it was a very good experience. They are very professional and my truck was fixed right From Bob Rothfuss at the service desk to Mike Lusk in service it was a very good experience. They are very professional and my truck was fixed right the first time. More

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Van Bortel Ford lives into their word Purchasing a brand new car is a rear event in my life so I chose Van Bortel Ford because I trust Kitty who stands upon her word. Normally I buy a ligh Purchasing a brand new car is a rear event in my life so I chose Van Bortel Ford because I trust Kitty who stands upon her word. Normally I buy a lightly used car and drive it for 6 or so years. You could imagin my excitement to purchase my brand new 2014 Escape. Excitment quickly turned to dismay after I soon discovered there was a water leak from the windshield, saturating a portion of the driver side headliner. Van Bortel service finally fixed the water leak problem after several attempts. Personally, I always dispised a headliner with those ugly water stains, and now I own a car that will have a long running ugly water stain. Van Bortel promised to stand with me to either clean the headliner or even replace it if the water stain persists. Recently I brought my Escape in to have the water stain treated again or have the headliner replaced. Also the leather seat devoloped a series of cracks that I definately was not happy about, so I also brought the seat to their attention. Service again washed the headliner plus Ford, Van Bortel, and I split the cost of the new leather seat covering to replace the cracked one. Thank you for standing behind your word Van Bortel Ford even for interior up keep! More

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