Sean Thomas
Sean Thomas at Dirito Brothers Walnut Creek Volkswagen

Sean Thomas

Service Advisor

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

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4.9
623 Reviews

Industry Experience

20 yrs, 10 mos

4.9

623 Reviews

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623 Reviews of Sean Thomas

July 10, 2025

Dealership Rating
Employee Rating

Great service, prompt communication, and timely completion service — ease in setting appt online and no delay in starting service on time More

by WM
Service Price Transparency
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Recommend Dealer
Yes

July 10, 2025

Dealership Rating
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This dealership staff excels at providing the highest quality, most courteous and competent service for both sales and maintenance. My service technician, Alfredo, exceptionally facilitated same day diag More

by vplilac
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert , Marina Felix

Jul 11, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience with Dirito Brothers Walnut Creek Volkswagen. We're pleased to hear that our team provided exceptional service for your VW Jetta Sport and made all interactions superior over the past 18 months. Wishing you continued satisfaction with your vehicle.

July 04, 2025

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It was all fine and Sean is good to deal with . It’s just that the prices for the parts is shockingly high. More

by TOMTAIT415
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Recommend Dealer
Yes

July 04, 2025

Dealership Rating
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As usual Sean was a pleasure to deal with. He is quite knowledgable about the vehicle and is super friendly! More

by R2REDFERN
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Recommend Dealer
Yes
Jul 04, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your kind words. Our team is happy to assist with any questions about vehicles at Dirito Brothers Walnut Creek Volkswagen.

June 29, 2025

Dealership Rating
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Sean was great trying to work out on ongoing problem towards resolution. Thanks Sean for help. More

by MONA5
Service Price Transparency
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Recommend Dealer
Yes
Jun 29, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for sharing your experience with our team at Dirito Brothers Walnut Creek Volkswagen. We wish you well.

June 29, 2025

Dealership Rating
Employee Rating

Well oiled machine no pun intended… Sean and team are always courteous. Than you Team! More

by rglez50
Service Price Transparency
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Recommend Dealer
Yes
Jun 29, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your review. We appreciate your kind words about our team at Dirito Brothers Walnut Creek Volkswagen.

June 29, 2025

Dealership Rating
Employee Rating

Sean was my adviser and I was able to get in and out just under 3 hours. But I was able to work in the waiting room while my car was being serviced. More

by DEIDREOWatkins
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Recommend Dealer
Yes
Jun 29, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your review. It's great to know everything went smoothly, and our team could help you work comfortably. Take care.

June 27, 2025

Dealership Rating
Employee Rating

Quick check-in, always friendly, clear communications throughout 2 day servicing. Just exceptional! Great service advisor! More

by KEVIN.SURFREV.MURPHY
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert , Marina Felix

Jun 27, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience with our team at Dirito Brothers Walnut Creek Volkswagen. We appreciate your positive feedback and wish you well.

June 26, 2025

Dealership Rating
Employee Rating

Your process of “keep trying different things until we fix it” cost me $5,000 to essentially replace 4 fuel injectors. Not the level of expert service I would expect from an authorized VW dealership. Very More

by FRANKSPERLING
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Recommend Dealer
No

Other Employees Tagged: Marina Felix

June 26, 2025

Dealership Rating
Employee Rating

This dealership has always had a professional and friendly atmosphere along with great staff. Four stars now because you want me to write 15-word review. LOL More

by ONLYONEDARIA
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert , Marina Felix

Jun 26, 2025

Dirito Brothers Walnut Creek Volkswagen responded

We're happy to hear you appreciate our professional and friendly atmosphere at Dirito Brothers Walnut Creek Volkswagen. We'll consider your feedback on the review length and wish you all the best.

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