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Sean Thomas

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Sean Thomas

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Sean Thomas

Service Advisor

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

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4.9

396 Reviews

Overview Reviews (396) Inventory (196)

4.9

396 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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396 Reviews of Sean Thomas

June 25, 2024

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Employee Rating

Sean is great. He was very warm and responsive and I was able to reach him directly. He was also straightforward. Taking off 1 star because this dealership never h He was very warm and responsive and I was able to reach him directly. He was also straightforward. Taking off 1 star because this dealership never has the accessories I want in stock. More

by jstex2003

Verified Customer

Recommend Dealer

Yes

Helpful 0

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Jun 25, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your positive feedback about your service at Dirito Brothers Walnut Creek Volkswagen. We value your business and if you would like to discuss anything further, please do not hesitate to reach out to us.

June 24, 2024

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Very appreciative of the service we get here. Timely and always great to work with. Timely and always great to work with. More

by 2011131-vc

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kevin Hubert , Marina Felix

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Jun 25, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience with the service at Dirito Brothers Walnut Creek Volkswagen. We are glad to hear that our team's timeliness and cooperation met your expectations. We look forward to maintaining these standards in all our interactions.

June 23, 2024

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Employee Rating

Sean is fantastic! He is very friendly and informative and stays on top on everything! Highly recommend him! He is very friendly and informative and stays on top on everything! Highly recommend him! More

by lspence1427

Verified Customer

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Recommend Dealer

Yes

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Jun 24, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your positive feedback about our team at Dirito Brothers Walnut Creek Volkswagen. We aim to provide informative and attentive service to all our customers. We appreciate your high recommendation.

June 22, 2024

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Employee Rating

Marina is friendly and is personable . She gets you checked in and out without a hitch and all her estimates on when the work is done is right on the money !! She gets you checked in and out without a hitch and all her estimates on when the work is done is right on the money !! More

by fedashm

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kevin Hubert , Marina Felix

Helpful 0

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Jun 24, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience at Dirito Brothers Walnut Creek Volkswagen. We're glad to hear that our team provided efficient service and accurate timing. Your feedback is valued and appreciated.

June 16, 2024

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Always great service with friendly and knowledgeable staff! Thank you and your teams for keeping your customers happy! staff! Thank you and your teams for keeping your customers happy! More

by tom.kodet

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Helpful 0

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Jun 17, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your feedback on the service provided by Dirito Brothers Walnut Creek Volkswagen. It's great to hear our team met your expectations, providing friendly and knowledgeable interactions. Thank you for choosing us for your vehicle needs.

June 16, 2024

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Employee Rating

The service rep named Sean was friendly and professional. The service dept and the waiting area was clean. And my Lyft showed up on time. Overall, a great first time experience. The service dept and the waiting area was clean. And my Lyft showed up on time. Overall, a great first time experience. More

by regieabella

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

Helpful 0

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Jun 17, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your positive experience with our service department at Dirito Brothers Walnut Creek Volkswagen. We are glad that the professionalism and cleanliness met your expectations, along with timely transportation arrangements. We look forward to maintaining high-quality service for you in the future.

June 16, 2024

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I love Dirito Brothers - I have been buying and servicing cars with them for 20 years! cars with them for 20 years! More

by readausten

Verified Customer

Service Price Transparency

Workmanship

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Recommend Dealer

Yes

Helpful 0

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Jun 17, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your loyalty to Dirito Brothers Walnut Creek Volkswagen over the years. We appreciate your continued trust in both our car sales and service departments. We look forward to assisting you further.

June 15, 2024

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Employee Rating

Great customer service. Very efficient and they care for their customers , i love how they call and let us know the status of the car. Very efficient and they care for their customers , i love how they call and let us know the status of the car. More

by ERNESTRET

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kevin Hubert

Helpful 0

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Jun 17, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the positive feedback on our customer service and communication at Dirito Brothers Walnut Creek Volkswagen. We appreciate your recognition of how we keep our customers informed about their car's status. We are proud to serve you effectively.

June 14, 2024

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Employee Rating

Super friendly, easy to get an appointment. They could put some candy out in the waiting room though. They could put some candy out in the waiting room though. More

by AdSproul

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Marina Felix

Helpful 0

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Jun 14, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your feedback on the ease of scheduling and friendly service at Dirito Brothers Walnut Creek Volkswagen. We appreciate your business.

June 14, 2024

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Employee Rating

Fantastic people and great customer service. We have purchased 4 cars over the years…constantly couts We have purchased 4 cars over the years…constantly couts More

by TEAMHERZOG

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kevin Hubert , Marina Felix

Helpful 0

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Jun 17, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your continued loyalty to Dirito Brothers Walnut Creek Volkswagen and trusting us for multiple car purchases. We appreciate your recognition of our customer service team's efforts. Please don't hesitate to reach out if you need further assistance with any vehicle.

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Sean Thomas

Service Advisor

Dirito Brothers Walnut Creek Volkswagen

396 Reviews of Sean Thomas

Dealership Inventory (196 Vehicles)

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