Sean Lal

Mccord's Vancouver Toyota responded

We’re glad your Toyota Sequoia service felt more personalized and that arranging transportation back to your office kept you on schedule. Hearing that our attention to your service history and updates resonated means a lot to our service team.

Mccord's Vancouver Toyota responded

Knowing that you experienced a warm, welcoming atmosphere and attentive service means a lot to our service department. It’s gratifying to hear our team remembered you and completed the service on your Toyota RAV4 Hybrid promptly. We’re pleased we could address the alignment issue, and we look forward to caring for your vehicle again.

Mccord's Vancouver Toyota responded

Thank you for taking the time to share your feedback. I’m sorry to hear that the check-in and check-out process, communication, and overall time your vehicle was with us did not meet your expectations. We understand that your time is valuable, and we recognize how frustrating it can be to plan for a shorter service visit and experience a significantly longer wait. Service times can vary depending on the work being performed, technician availability, and the needs of other vehicles being serviced that day. However, we understand your concern regarding communication and keeping customers updated when additional time is needed. I appreciate you bringing this to our attention, and I will share your feedback with our Service Department and management team so we can continue working to improve the process and communication with our customers. If you would like to discuss your experience with me directly, please feel free to contact me at 360-360-4758. Lori Bonner Customer Relations Manager

Mccord's Vancouver Toyota responded

It’s gratifying to know our service department could provide prompt, transparent maintenance and return your Toyota Corolla in excellent shape. Hearing that you trust us and found our team reliable means a lot to our service department.

Mccord's Vancouver Toyota responded

Knowing that the text updates kept you informed throughout your Crown Signia service means a lot to our team. We’re glad everyone helped make your visit a positive one.

Mccord's Vancouver Toyota responded

Clear, timely communication is important to our service department. We’re sorry we didn’t notify you about the filter replacement on your RAV4 Hybrid while it was in for service. Knowing you’d like advance approval for recommended maintenance means a lot, and we share that preference for providing updates before any work is completed.

Mccord's Vancouver Toyota responded

Your note about easy check-in highlights the straightforward process we aim for. We’re glad the oil change on your Toyota Corolla Hybrid went smoothly.

Mccord's Vancouver Toyota responded

Thank you for sharing your feedback. I’m sorry the wait times made your experience frustrating. Your feedback is important to us, and we truly appreciate you bringing this to our attention. We understand how important it is to be able to get in and out efficiently, and we’ll take your concerns seriously. I’d appreciate the opportunity to speak with you directly and learn more about your visit. Please feel free to call me at 360-360-4758. Lori Bonner Customer Relations Manager

Mccord's Vancouver Toyota responded

Your note about our sales team helping you learn more about Toyota underscores how we aim to combine expertise with a friendly touch. Knowing that the car wash on your Toyota Crown Signia made your appointment feel rewarding means a lot to our team.

Mccord's Vancouver Toyota responded

Hi Ryan, Thank you for your review of our Service Department. We appreciate our customers here at McCord's Vancouver Toyota. Sincerely, Lynn Quiding Customer Relations