Sean Lal | Page 3

Mccord's Vancouver Toyota responded

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience felt disorganized and that communication during your visit did not meet your expectations. We understand how important it is to be kept informed throughout the service process, including clear in-person updates and having staff available to answer questions when you pick up your vehicle. It sounds like we fell short in providing that level of attention during your visit, and we apologize for the frustration this caused. Your comments will be shared with our team so we can review our communication and customer interaction processes, especially during busy periods, to ensure a better experience moving forward. We appreciate your business and hope to have the opportunity to provide you with a smoother and more personal experience in the future. If you don't mind giving me a call so we can go over this. Sincerely, Lori Bonner Customer Relations Manager Vancouver Toyota 360-360-4758